Lagos Regional Contact Centre Assessment
.
- 1.
All these are required for correcting “Date of Birth” on BVN except
- A.
Letter of request
- B.
One Valid Statutory ID card stating correct date of birth
- C.
Affidavit stating the DOB and full name
- D.
Newspaper Publication
Correct Answer
D. Newspaper Publication -
- 2.
The new CBN rate for Real Time Gross Settlement RTGS is VAT inclusive
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
The following can be used to open an Estate Account except
- A.
Sworn Affidavit
- B.
Taxpayer ID number
- C.
Letter of Administration
- D.
Copy of Will (where applicable)
Correct Answer
A. Sworn Affidavit -
- 4.
Stamp Duty is charged on all POS transactions
- A.
True
- B.
False
Correct Answer
B. False -
- 5.
All the below list can be found on PTA request form expect
- A.
Name of Traveler
- B.
Traveler’s Passport details
- C.
Declaration & Indemnity
- D.
Date of Departure & Destination
Correct Answer
D. Date of Departure & Destination -
- 6.
Does empathy help in resolving a customer’s complaint
- A.
True
- B.
False
Correct Answer
B. False -
- 7.
CBN approved foreign denomination Debit/Credit cards maintenance fee is
- A.
$5 per month
- B.
$10 per annum
- C.
$10 per month
- D.
$5 quarterly
Correct Answer
B. $10 per annum -
- 8.
CBN approved charge for foreign draft purchase is
- A.
0.1% of the value of the cheque plus VAT
- B.
$5 plus VAT charges
- C.
0.1% plus VAT charges
- D.
0.1% of the value of the cheque plus offshore charges
Correct Answer
D. 0.1% of the value of the cheque plus offshore charges -
- 9.
The standing order charge (In-branch) to other banks at the instance of the customer is
- A.
Maximum of N50
- B.
0.05% of the value
- C.
Maximum of N100
- D.
Negotiable
Correct Answer
A. Maximum of N50 -
- 10.
All are features of Employee Credit except
- A.
Up to N30MM available subject to 33.3% debt service ratio
- B.
Maximum tenor is 48 months
- C.
Registration fee required
- D.
Beneficiaries must have received at least salary 1 month’s salary through their Ecobank salary account
Correct Answer
C. Registration fee required -
- 11.
What are the requirements of being an agent? Select the correct options
- A.
Be situated in areas where only few or no bank exists
- B.
Have an established core business
- C.
The location must be a lock-up premises, not under an umbrella, canopy etc.
- D.
Have a banking relationship with Ecobank
Correct Answer(s)
A. Be situated in areas where only few or no bank exists
B. Have an established core business
C. The location must be a lock-up premises, not under an umbrella, canopy etc.
D. Have a banking relationship with Ecobank -
- 12.
Form A is used for the following payments except
- A.
Tuition Fees
- B.
Medical Fees
- C.
Importation of goods
- D.
Mortgage payment
Correct Answer
C. Importation of goods -
- 13.
All the below list can be found on PTA request form expect
- A.
Name of Traveler
- B.
Traveler’s Passport details
- C.
Declaration & Indemnity
- D.
Date of Departure & Destination
Correct Answer
C. Declaration & Indemnity -
- 14.
To apply for xpress loan, you are required to meet the following criteria expect
- A.
Have a valid BVN
- B.
Customers must be Xpress Save Account holders
- C.
Frequent transaction on Xpress Save account
- D.
Provide a 20% pledge deposit
Correct Answer(s)
A. Have a valid BVN
B. Customers must be Xpress Save Account holders
C. Frequent transaction on Xpress Save account
D. Provide a 20% pledge deposit -
- 15.
Xpress loan late repayment penalty fee is
- A.
Minimum of 0.67% per day
- B.
2% of principal per day
- C.
Minimum of 1.5% of principal daily
- D.
10% daily plus VAT
Correct Answer
A. Minimum of 0.67% per day -
- 16.
Interest on Xpress loan spans between 10% and 22%.
- A.
True
- B.
False
Correct Answer
B. False -
- 17.
All these are benefits of Xpress loan except
- A.
Savings opportunities and transaction convenience
- B.
Cash on the go
- C.
Convenient repayment pattern/plan
- D.
Savings opportunities and transaction convenience
Correct Answer
D. Savings opportunities and transaction convenience -
- 18.
What is the maximum single obligor for DBN loan
- A.
N=200,000.00
- B.
N=100,000.00
- C.
N=500,000.00
- D.
N=400,000.00
Correct Answer
C. N=500,000.00 -
- 19.
What is the interest on DBN Loan for 1st timer
- A.
5%
- B.
4%
- C.
1%
- D.
3%
Correct Answer
A. 5% -
- 20.
All the below are part of the fraud triangle except
- A.
Rationalization
- B.
Reason
- C.
Pressure
- D.
Opportunity
Correct Answer
B. Reason -
- 21.
The following account class qualifies for pay support except
- A.
Premier
- B.
Advantage
- C.
Classic salaried
- D.
Micro finance
Correct Answer
D. Micro finance -
- 22.
What is the base interest rate
- A.
4.05%
- B.
4.00%
- C.
4.50%
- D.
35%
Correct Answer
A. 4.05% -
- 23.
What is the minimum account balance on a savings account
- A.
N=1,000
- B.
N=500
- C.
None of the above
- D.
N=0
Correct Answer
D. N=0 -
- 24.
One of the following is the applicable VAT on Debit card issuance
- A.
N=75
- B.
N=25
- C.
N=50
- D.
N=50.25
Correct Answer
A. N=75 -
- 25.
Which of the statement below is true
- A.
Interest on savings account is forfeited after the 4th withdrawal in one month
- B.
Interest on savings account is forfeited before the 4th withdrawal in one month
- C.
Interest on savings account is forfeited after the 5th withdrawal in one month
- D.
Interest on savings account is forfeited after the 3rd withdrawal in one month
Correct Answer
A. Interest on savings account is forfeited after the 4th withdrawal in one month -
- 26.
One of the following is the applicable charge on blocked/cancelled cheques of three leaf
- A.
N=1,500
- B.
N=1,600
- C.
N=1,700
- D.
N=1,800
Correct Answer
B. N=1,600 -
- 27.
What is the meaning of NPS
- A.
Net promoter score
- B.
Net presenter score
- C.
Net performance score
- D.
Net pressing score
Correct Answer
A. Net promoter score -
- 28.
Form Q is used for which of the following payments
- A.
Tuition Fees
- B.
Medical Fees
- C.
Importation of goods
- D.
Mortgage payment
Correct Answer
C. Importation of goods -
- 29.
The maximum cumulative balance on EMSA grow is
- A.
N 100,000
- B.
N 300,000
- C.
N 500,000
- D.
Unlimited
Correct Answer
B. N 300,000 -
- 30.
The unique selling point of Ecobank Pay is
- A.
Barcode
- B.
USSD
- C.
The Merchant receives the credit immediately
- D.
Merchant must have a turnover of 2 million naira monthly.
Correct Answer
C. The Merchant receives the credit immediately -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 02, 2020Quiz Edited by
ProProfs Editorial Team -
Mar 02, 2020Quiz Created by
Kunle Osun
Back to top