Exam211

60 Questions | Total Attempts: 434

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  • 1. 
    Universal Containers would like to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved. What is the recommended approach to meet this requirement?
    • A. 

      Create a page layout for Closed Lost opportunities and make Reason Lost a required field.

    • B. 

      Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

    • C. 

      Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field.

    • D. 

      Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

  • 2. 
    An Administrator has unchecked "Enable content pack creation" Checkbox after users had created content packs.What is the impact of this change?
    • A. 

      The Clone & Customize button will continue to be available

    • B. 

      User can modify the description and title of existing packs

    • C. 

      User can continue to edit contents of existing packs

    • D. 

      All existing content packs will be deleted

  • 3. 
    The VP of Sales wants to enforce a new B2B sales process for sales representatives. For Example, If an opportunity is in the Prospecting stage one day after the next stage is due, the deal status should change to Stalled and the number of deals Stalled on the Account should be incremented. What action an administrator use to automate this process? Choose 2 answers
    • A. 

      Cross Object workflow field update

    • B. 

      Workflow field update on opportunity

    • C. 

      Workflow field update on Account

    • D. 

      Rollup summary field on account

  • 4. 
    Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won. The user is reporting that these emails are not being delivered.  What tool can determine the problem?Choose 2 answers
    • A. 

      Debug Log

    • B. 

      Workflow Monitor

    • C. 

      System Audit Trail

    • D. 

      Email Log

  • 5. 
    Universal Container has a process to allow an employee to submit a vacation request and route it to manager for approval. An employee attempted to submit a request but it could not be submitted.  How should the administrator troubleshoot this?
    • A. 

      Use workflow to email the administrator if the process fails

    • B. 

      Ensure the user record has an assigned active manager

    • C. 

      Review the system log to determine the root cause

    • D. 

      Ensure the approval step has an associated action

  • 6. 
    The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified (re-opened)by any user. How can an administrator meet this requirement ?
    • A. 

      Create a workflow field update to update isclosed field to true if a closed opportunity is modified

    • B. 

      Set all fields to read only on standard closed opportunity page layout

    • C. 

      Create an opportunity validation rule with the formula : PRIORVALUE(IsClosed)=True

    • D. 

      Set the Do not modify closed opportunity permission for all profiles

  • 7. 
    Universal Container uses Salesforce Knowledge and has defined its category group based on the region of Europe, Americas, Africa and Asia. The administrator needs to restrict visibility of each category to the sales representative within each region. How should the administrator control access to these category groups ? Choose 2
    • A. 

      Add Custom Category Groups to the profiles assigned to the Sales users

    • B. 

      Add Custom Category Groups to the roles assigned to the Sales users

    • C. 

      Modify Object settings for category groups on the Sales users profile

    • D. 

      Add or remove Sales user from a public group with access to the category groups

  • 8. 
    What type of prices can the system administrator set for an organizations product? Choose 3 Answers
    • A. 

      List Prices

    • B. 

      Product Prices

    • C. 

      Standard Prices

    • D. 

      Sales Prices

    • E. 

      Discount Prices

  • 9. 
    Users report that the Industry picklist field is no longer visible on account records. What tool can an administrator use to troubleshoot this issue?
    • A. 

      Debug log

    • B. 

      Field audit history

    • C. 

      Field History Tracking

    • D. 

      Setup audit trail

  • 10. 
    Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2 answers
    • A. 

      Expose case feed options on the company website.

    • B. 

      Enable the Service Cloud console app on the company website

    • C. 

      Enable Chatter Answers in the company's Customer Community.

    • D. 

      Offer a Live Agent Chat button on the company website.

  • 11. 
    What Statement is true regarding Salesforce community members?Choose 2 answers
    • A. 

      Their reputation levels must be same across all communities of which they are members

    • B. 

      They use standard Ideas tab to submit, comment on and vote for ideas

    • C. 

      They must belong to a company's internal community to participate in chatter collaboration

    • D. 

      They find crowdsourced answers and knowledge articles in the Q&A tab to resolve a support issue

  • 12. 
    The administrator at Universal containers wants to improve data quality by ensuring that all accounts have a Billing Postal code based upon the Billing State/Province for that Account. How can this be achieved ? Choose 2 Answers
    • A. 

      Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to state/provinces

    • B. 

      Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to state/provinces

    • C. 

      Use a validation rule to do VLOOKUP of the billing postal code to a custom object that maps postal codes to state/provinces

    • D. 

      Use a validation rule to do HLOOKUP of the billing postal code to a custom object that maps postal codes to state/provinces

  • 13. 
    An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the Salesforce merge feature, what steps should be taken to merge these accounts?
    • A. 

      Merge the duplicate contacts, and than merge duplicate accounts.

    • B. 

      Merge the duplicate accounts, and then merge the duplicate contacts.

    • C. 

      Merge the duplicate accounts, and check the box that optionally merges the duplicate contacts

    • D. 

      Merge the duplicate accounts, and the duplicate contacts will be merged automatically

  • 14. 
    Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers
    • A. 

      Expected revenue

    • B. 

      Quota amount

    • C. 

      Product quantity

    • D. 

      Opportunity amount

  • 15. 
    The administrator of Universal Container is testing an approval process in a recently refreshed developer pro sandbox and its finding that none of notification emails are being sent to the approves. What could be the cause of this? Choose 2 answers
    • A. 

      Workflow emails only work in sandbox

    • B. 

      HTML templates are not available in sandbox

    • C. 

      The email address for the users are incorrect

    • D. 

      The Deliverability Access Level setting is incorrect.

  • 16. 
    A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue?Choose 2 answers
    • A. 

      Determine if the user;s profile has the Salesforce CRM Content user permission enabled

    • B. 

      Determine if the user has been granted "Viewer" permission to the library of interest

    • C. 

      Determine if the user's record has the Salesforce CRM Content user permission enabled

    • D. 

      Determine if the user has been granted viewer permission to the content

  • 17. 
    Which Statement is true about the creation of entitlement processes?Choose 2 answers
    • A. 

      Entitlement versioning allows changes to existing entitlement processes

    • B. 

      Milestones can be created dynamically based on other fields

    • C. 

      Entitlements have their own organization wide defaults

    • D. 

      The Manage Entitlement permission must be enabled

  • 18. 
    Universal Containers wants only users from the Sales department to have access to pricebooks. How can an administrator meet this requirement?
    • A. 

      Create a sharing rule to share all price books to sales users

    • B. 

      Clone all custom price books from the standard price book

    • C. 

      Manually share each price book to the sales user's roles

    • D. 

      Set the organization-wide default for the price book to Use

  • 19. 
    On a monthly basis, an administrator would like to pull data related to service contracts from salesforce to store elsewhere. How can an administrator accomplish this? Choose 2
    • A. 

      Use Object Export feature under data management

    • B. 

      Use Data Exporter to export data each month

    • C. 

      Use Data Loader to export data each month

    • D. 

      Configure the "Schedule Export" option under Data Export

  • 20. 
    An administrator wants to allow users who are creating leads to have access to the Find Duplicates button in order to merge them. What lead object - level permission will the administrator need to provide to these users?
    • A. 

      Read and Edit

    • B. 

      View all

    • C. 

      Delete

    • D. 

      Merge

  • 21. 
    Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments.How can an administrator meet this requirement?
    • A. 

      Create a workflow rule on product

    • B. 

      Create a default revenue schedule on the product

    • C. 

      Create a default quantity schedule on the product

    • D. 

      Create a custom field on the product

  • 22. 
    How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve cases? Choose 3 Answers
    • A. 

      Create Data Categories and assign articles to each category

    • B. 

      Pre-Populate article search filters based on the values of case fields

    • C. 

      Enable Feed tracking on all relevant article types

    • D. 

      Define synonyms for common search terms

    • E. 

      Create a record type for each category

  • 23. 
    To setup the Entitlement management, including milestones, entitlement processes, and entitlement templates, which permissions need to be enabled ?  Choose 2
    • A. 

      Customize Entitlements

    • B. 

      Customize Application

    • C. 

      Manage Milestones

    • D. 

      Manage Entitlements

  • 24. 
    The sales team has requested that a new field be added to accounts called current customer. The default value will be "no" and will change to "yes" if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement?
    • A. 

      Configure current customer as a roll up summary field that will recalculate whenever an opportunity is won.

    • B. 

      Use an apex trigger on the account object that sets the current customer field when an opportunity is won

    • C. 

      Use a work flow rule on the opportunity object that sets the current customer field when an opportunity is won

    • D. 

      Configure current customer as a text field and use an approval process to recalculate its value

  • 25. 
    Leads come to universal containers from various sources and need to be assigned to the correct sales team, when a lead comes from APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead. At a minimum, which combination at automation tools will be needed to meet there requirements?
    • A. 

      Assignment rules and approval processes

    • B. 

      Assignment rules, approval process and work flow rules.

    • C. 

      Assignment rules and work flow rules.

    • D. 

      Assignment rules, auto response rules and work flow rules