January 2020 | Work Mastery

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| Written by Johnny Johnny
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Johnny Johnny
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Quizzes Created: 1 | Total Attempts: 32
Questions: 10 | Attempts: 32

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January 2020 | Work Mastery - Quiz


Questions and Answers
  • 1. 

    CDFI/XML visibility on SWB is now available per January 18 release. The Dev team has completed this enhancement request and we will be able to view CDFI/XML in SWB to validate UUID.

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    The given statement states that CDFI/XML visibility on SWB is now available as of the January 18 release. The development team has completed the enhancement request, allowing users to view CDFI/XML in SWB in order to validate UUID. Therefore, the answer "True" is correct as it aligns with the information provided.

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  • 2. 

    Which of the following statements is TRUE about Concur Audit Turnaround Time?

    • A. 

      Weekends, Christmas, New Year and Easter Holidays are still excluded in calculating the monthly average turnaround time.

    • B. 

      Christmas and New Year are the only exception in calculating for the monthly average service level commitment.

    • C. 

      Weekends are still accounted in calculating for the service level commitment.

    • D. 

      Christmas and New Year are the only Concur Holidays and we still exclude weekends in calculating for the monthly average service level

    Correct Answer
    D. Christmas and New Year are the only Concur Holidays and we still exclude weekends in calculating for the monthly average service level
    Explanation
    The statement that Christmas and New Year are the only Concur Holidays and weekends are still excluded in calculating the monthly average service level is true. This means that weekends are not included in the calculation of the average turnaround time, and only Christmas and New Year are considered as holidays for Concur.

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  • 3. 

    We proactively offer RTR to our clients who are experiencing accuracy issues.

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    These are special programs that require additional tasks for the Team. We DO NOT proactively offer this program. TL and CS will discuss internally to weigh options. Volume is also a factor in considering clients under these programs since we are doing re-audits and this adds up to the QA Teams' current workload.

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  • 4. 

    This Audit special program feature involves the second set of auditors who evaluates the entire report reviewed by an auditor.

    • A. 

      Real Time Review

    • B. 

      Second Opinion

    • C. 

      Dirty Flag

    • D. 

      Post Submit Review

    Correct Answer
    A. Real Time Review
    Explanation
    Real Time Review is the correct answer because it refers to a special program feature where a second set of auditors evaluates the entire report that has been reviewed by an auditor. This suggests that the evaluation process happens in real time, allowing for immediate feedback and assessment of the report's accuracy and compliance.

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  • 5. 

    There are three expense report auditing status, what are they?

    • A. 

      NOTR (Not Yet Reviewed), FAIL, PASS

    • B. 

      Approved & In Accounting Review, Pending External Validation, Pending Exception Review

    • C. 

      Submitted & Pending Approval, Submitted & Pending Concur Audit Review, Approved & In Accounting Review

    • D. 

      FAIL, PASS, Pending Exception Review

    Correct Answer
    A. NOTR (Not Yet Reviewed), FAIL, PASS
    Explanation
    The correct answer is NOTR (Not Yet Reviewed), FAIL, PASS. These three expense report auditing statuses indicate the different stages of the auditing process. NOTR (Not Yet Reviewed) represents reports that have not been reviewed yet. FAIL indicates that a report has failed the auditing process, meaning there are issues or discrepancies that need to be addressed. PASS signifies that a report has successfully passed the auditing process and is deemed accurate and compliant.

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  • 6. 

    When a client is enrolled either SO or RTR audit program, we can generate a reporting through?

    • A. 

      SAP Business Objects

    • B. 

      SAP SLACK

    • C. 

      Status Hub

    • D. 

      SAP JAM

    Correct Answer
    A. SAP Business Objects
    Explanation
    SAP Business Objects is the correct answer because it is a reporting tool that can be used to generate reports for clients who are enrolled in either the SO or RTR audit program. It provides a comprehensive and user-friendly interface for creating, managing, and delivering reports, allowing clients to access and analyze their audit data effectively. SAP SLACK, Status Hub, and SAP JAM are not reporting tools and therefore cannot be used to generate the required reports.

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  • 7. 

    Are there any 'no-show' or cancellation charges present?

    • A. 

      NO

    • B. 

      YES

    Correct Answer
    B. YES
    Explanation
    Some hotel folios show "Cancel Penalty" charge which is also considered as no-show fee.

    From

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  • 8. 

    During your call,  the client is planning to customize the rejection comment for their end-users. They asked you if there is a limitation in doing so? What will you tell?

    • A. 

      We do have a character limitation of 400, including spaces, digits and symbols for send back comments. 

    • B. 

      There are no limitation and they customize the comment in a way they want.

    • C. 

      We do have a character limitation of 512, including spaces, digits and symbols for send back comments.

    • D. 

      We do have a character limitation of 400, excluding spaces and symbols for send back comments. 

    Correct Answer
    A. We do have a character limitation of 400, including spaces, digits and symbols for send back comments. 
    Explanation
    The correct answer is that there is a character limitation of 400, including spaces, digits, and symbols for send back comments. This means that the client will need to keep their customized rejection comments within this limit when customizing them for their end-users.

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  • 9. 

    Approval Comment: Client Services Specialists (CSS) is required to enter their name in the comment when requesting the Operations Team to approve the report.

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    The given statement is false. Client Services Specialists (CSS) are not required to enter their name in the comment when requesting the Operations Team to approve the report.

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  • 10. 

    Any Instructions to approve the report during Pending Concur Audit Status will NOT be visible to the auditors.  In this case, it is best to add approval comments during sent back to employee status and manager approval step.

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    When the report is in Pending Concur Audit status, the auditors are unable to see any instructions to approve the report. Therefore, it is recommended to add approval comments during the sent back to employee status and manager approval step.

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