January 2020 | Work Mastery

10 Questions | Total Attempts: 15

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January 2020 | Work Mastery


Questions and Answers
  • 1. 
    CDFI/XML visibility on SWB is now available per January 18 release. The Dev team has completed this enhancement request and we will be able to view CDFI/XML in SWB to validate UUID.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which of the following statements is TRUE about Concur Audit Turnaround Time?
    • A. 

      Weekends, Christmas, New Year and Easter Holidays are still excluded in calculating the monthly average turnaround time.

    • B. 

      Christmas and New Year are the only exception in calculating for the monthly average service level commitment.

    • C. 

      Weekends are still accounted in calculating for the service level commitment.

    • D. 

      Christmas and New Year are the only Concur Holidays and we still exclude weekends in calculating for the monthly average service level

  • 3. 
    We proactively offer RTR to our clients who are experiencing accuracy issues.
    • A. 

      True

    • B. 

      False

  • 4. 
    This Audit special program feature involves the second set of auditors who evaluates the entire report reviewed by an auditor.
    • A. 

      Real Time Review

    • B. 

      Second Opinion

    • C. 

      Dirty Flag

    • D. 

      Post Submit Review

  • 5. 
    There are three expense report auditing status, what are they?
    • A. 

      NOTR (Not Yet Reviewed), FAIL, PASS

    • B. 

      Approved & In Accounting Review, Pending External Validation, Pending Exception Review

    • C. 

      Submitted & Pending Approval, Submitted & Pending Concur Audit Review, Approved & In Accounting Review

    • D. 

      FAIL, PASS, Pending Exception Review

  • 6. 
    When a client is enrolled either SO or RTR audit program, we can generate a reporting through?
    • A. 

      SAP Business Objects

    • B. 

      SAP SLACK

    • C. 

      Status Hub

    • D. 

      SAP JAM

  • 7. 
    Are there any 'no-show' or cancellation charges present?
    • A. 

      NO

    • B. 

      YES

  • 8. 
    During your call,  the client is planning to customize the rejection comment for their end-users. They asked you if there is a limitation in doing so? What will you tell?
    • A. 

      We do have a character limitation of 400, including spaces, digits and symbols for send back comments. 

    • B. 

      There are no limitation and they customize the comment in a way they want.

    • C. 

      We do have a character limitation of 512, including spaces, digits and symbols for send back comments.

    • D. 

      We do have a character limitation of 400, excluding spaces and symbols for send back comments. 

  • 9. 
    Approval Comment: Client Services Specialists (CSS) is required to enter their name in the comment when requesting the Operations Team to approve the report.
    • A. 

      True

    • B. 

      False

  • 10. 
    Any Instructions to approve the report during Pending Concur Audit Status will NOT be visible to the auditors.  In this case, it is best to add approval comments during sent back to employee status and manager approval step.
    • A. 

      True

    • B. 

      False

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