Week 3 (First Party Time Frames, Insured Appraisals, Towing/Roadside) - February

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Week 3 (First Party Time Frames, Insured Appraisals, Towing/Roadside) - February - Quiz


Questions and Answers
  • 1. 
    The  lienholder's name is not included on the check if we have a Direction of Payment to the repairer.
    • A. 

      True

    • B. 

      False

  • 2. 
    Current model year vehicles will only have __________specified parts in the repair process.
    • A. 

      LKQ

    • B. 

      OEM

    • C. 

      After Market

    • D. 

      Remanufactured

  • 3. 
    On vehicles 12 months and 12,000 miles or older, NYCM will utilize ___________parts according to what is more cost effective. Check all that apply.
    • A. 

      LKQ

    • B. 

      OEM

    • C. 

      After Market

    • D. 

      Remanufactured

  • 4. 
    Betterment is not applied on first party claims.
    • A. 

      True

    • B. 

      False

  • 5. 
    AFP (Accident Forgiveness Plus) is applied when the insured has the coverage and is  _______% at fault or greater.
    • A. 

      50

    • B. 

      55

    • C. 

      60

    • D. 

      66 2/3

  • 6. 
    We have ____________business days from notice of a claim to inspect a repairable vehicle and make an offer to the insured.
    • A. 

      4

    • B. 

      5

    • C. 

      6

    • D. 

      10

  • 7. 
    How many days do we have to reinspect a vehicle for a supplement?
    • A. 

      2

    • B. 

      4

    • C. 

      5

    • D. 

      6

  • 8. 
    If the insured states the loan has been paid off, but the lienholder is still showing on the policy, this can be verified by checking what?
    • A. 

      Copart

    • B. 

      CCC

    • C. 

      DFS Website

    • D. 

      DMV Website

  • 9. 
    On repairable vehicles, the payment information submitted to ISO is the total cost of repairs regardless of the % that we settle upon. 
    • A. 

      True

    • B. 

      False

  • 10. 
    If the insured notifies us of an out of pocket Towing/Roadside Assistance claim: (check all that apply)
    • A. 

      A claim will be generated

    • B. 

      A deductible will apply

    • C. 

      Payment will be issued within 5 business days of receipt of the paid bill

    • D. 

      Payment is based on the allowance of coverage on the policy

    • E. 

      We will provide coverage for any vehicle the insured owns, even if the vehicle is not shown on the Declarations.

  • 11. 
    Under Part F - General Provisions of the insured's Personal Auto Policy, the policy territory is: (check all that apply)
    • A. 

      The United State of America, its territories or possessions

    • B. 

      In another country when operating a rental vehicle

    • C. 

      Puerto Rico

    • D. 

      Canada

    • E. 

      Between ports while your covered auto is being transported to/from the US, its territories or possessions, Puerto Rico, or Canada.

  • 12. 
    Under Part E - Duties After an Accident or Loss, We must be notified as soon as reasonably possible of: (check all that apply)
    • A. 

      How the accident or loss happened

    • B. 

      When and where the accident or loss occurred

    • C. 

      Names and addresses of any injured persons

    • D. 

      Witness information

  • 13. 
    According to Regulation 64, a claimant shall mean any person who attempts to obtain a benefit from an insurer.
    • A. 

      True

    • B. 

      False

  • 14. 
    Per Regulation 64, Notice of Claim shall mean: (check all that apply)
    • A. 

      A verbal notice

    • B. 

      A written notice

    • C. 

      An emailed notice

    • D. 

      A texted notice

    • E. 

      A notice of the accident or loss without the facts pertinent to the claim

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