Day 9- Skill Check - 941 Form

11 Questions | Total Attempts: 48

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Day 9- Skill Check - 941 Form


Questions and Answers
  • 1. 
    “The 941 form for quarter one is showing 0 for the number of employees. I have 4 employees therefore; it should show 4 of them. There’s a bug in your system! Please fix it.” What is the best question that you can ask?
    • A. 

      Are you referring to the Line 1 in 941 Form?

    • B. 

      How can I help you today?

    • C. 

      Are you getting an error message?

    • D. 

      What form are you referring to?

  • 2. 
     In Item 1, which of the following best explains the issue of the customer?
    • A. 

      Customer has 4 employees and none of them are showing in the form.

    • B. 

      Customer claimed that the number of employees showing on the 941 form is incorrect.

    • C. 

      Customer is claiming that there’s a bug in the system and we should investigate it further.

  • 3. 
    How would you explain the resolution to the customer? Choose the best response.
    • A. 

      “I apologize for the confusion regarding the 941 Line 1. Line 1 doesn’t necessarily shows the total number of employees who were paid during the quarter. Instead it shows the total numbers who were paid for the specific pay period that includes the 12th day of the 3rd month of the quarter. Say for 1st quarter, if there are employees who were paid within the pay period that includes March 12, then they will be added on the count.”

    • B. 

      “I totally understand that you are confused right now. However, Line 1 of 941 Form will only show the total numbers of employees who were paid during the quarter for the specific pay period that includes March 12. This is just for IRS statistical record and does not really held importance on the form. So whether it is 0 or 4 that shows on the form under Line 1, it doesn’t matter to IRS.”

    • C. 

      “I will be notifying the back end team regarding this concern and will have them fix it for you. I understand that you need to submit this form on time and that accurate information should reflect on the form.”

  • 4. 
    If John hired 3 Employees in Q2 2019, terminated 1 in May and paid the rest of the employees on June 12 covering pay period of May 24th – June 7th, what number should show up on the line 1 of the 2nd quarter 941 Form?
    • A. 

      3

    • B. 

      2

    • C. 

      1

    • D. 

      0

  • 5. 
    Which of the following best explain your answer in Item 4.
    • A. 

      Because one employee got terminated and employer has only two active employees, therefore the number of active employees should populate in Line 1.

    • B. 

      Regardless if employer has a terminated employee, all employees on that specific quarter should show in Line 1.

    • C. 

      No employees were paid on the pay period that includes June 12 therefore; the answer is 0.

    • D. 

      Line 1 should populate the number of employees that are terminated therefore; the answer is 1.

  • 6. 
    Pull up the following KB Article:
    • ID1767492 - How QuickBooks Populates The 941
    • ID1767979 - Supported pay types and deductions explained
    “I want to understand the amount showing in my 941 Form.” What probing question would you ask the customer? (Please refer to the image attached here to answer Item 6-8.)
    • A. 

      What specific form are we referring to?

    • B. 

      Which specific line in 941 Form you’re having confusion with?

    • C. 

      Have you checked your Payroll Details Report and compare it with the 941 Form?

  • 7. 
    In line with Item 6, customer responded: “The amount showing in Line 2 is different from what is in my Payroll Details Report. I checked the IRS Website and they said that Line 2 should display the total compensation paid to these employees during the quarter. Why is the form generated in Intuit is saying otherwise?” Question: How would you explain the reason why Line 2 is different from the Payroll Details Report?”
    • A. 

      “I can see that you’re having issues on the Line 2 of 941 Form. I will escalate this to the back end team so they can resolve it for you. I apologize for the inconvenience.”

    • B. 

      “I’m sorry if the data is not matching on the form and with your Payroll Report. We are only following the mandates of IRS.”

    • C. 

      “Line 2 populates wages, tips or other types of compensation that are subject to federal income tax. Deductions that are taxable to federal income tax such as 401k, will affect this box, too.”

    • D. 

      “Line 2 populates wages and other types of compensation that are subject to federal income tax. Deductions that are not taxable to federal income tax such as 401k, will affect this box too.”

  • 8. 
    How Intuit Online Payroll populates Line 3 of 941 Form?
    • A. 

      IOP adds the total of the Federal Income tax from the paychecks of the current quarter.

    • B. 

      IOP adds the total amount of wages that are taxable to Federal Income Tax.

    • C. 

      IOP based the amount on the total wages that are not taxable for Federal Income Tax.

  • 9. 
    How would you verify in IOP account that what transpired in the 941 Form is correct?
    • A. 

      There’s no way to verify it as it is system generated.

    • B. 

      Run Payroll Details Report. Look for the FIT amount on that given quarter and compare the numbers.

    • C. 

      Run each Employee Details Report and look for the FIT amount on that given quarter.

  • 10. 
    What information can you find in Line 5a of the 941 Form?
    • A. 

      It shows the total amount of Social Security tax for both employee and employer.

    • B. 

      It shows the total wages, sick pay and benefit that are taxable for SS(Column 1) and Column 2 shows the calculated amount from the taxable wages for both EE and ER

    • C. 

      It shows the total wages that are taxable for Medicare in Column 1 and Column 2 populates the calculated amount from the taxable wages.

  • 11. 
    How does QuickBooks populates Line 5c?
    • A. 

      It shows the total tax amount for Medicare, both EE and ER.

    • B. 

      It shows the total wages, sick pay and other benefits that are taxable for Medicare in Column 1 and Column 2 populates the calculated amount from the taxable wages for both EE and ER.

    • C. 

      It shows the total wages, sick pay and other benefits that are taxable for SS (Column 1) and Column 2 shows the calculated amount from the taxable wages for both EE and ER.

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