If the customer chats over and states that his devices is shooting him out of any applications randomly what will be the most close possible cause of this issue? And what question would we make?

Third party app affecting perfomance

When should Safe Mode be utilized?

When there is a 3rd party app affecting performance

when customer is unable to download content

When there is a 3rd party app affecting performance

Cause of Cracked or Bleeding screen

Exposure to extreme temperatures

Which is the step to reboot the phone in case the screen is on "no touch response"

Press and hold the Volume down key and Power key until the device reboots.

Press and hold the Volume up key and Power key until the device reboots.

Press and hold the Volume down key and Power key until the device reboots.

Press and hold the Volume down key until the device reboots.

Press and hold the Power key until the device reboots.

What should I do when the device act Sluggish?

Turn the device off for 5 minutes

With IP68 the devices is designed to

Moisture detection notificate you.

Enable customer with new features on software

Samsung Training 2019 Xm

1.

If the customer chats over and states that his devices is shooting him out of any applications randomly what will be the most close possible cause of this issue? And what question would we make?
- A.
  
  Device is broken
- B.
  
  Third party app affecting perfomance
- C.
  
  Phone is deffective
- D.
  
  None above
Correct Answer
B. Third party app affecting perfomance

Explanation
The most close possible cause of the customer's device randomly shooting him out of applications could be a third-party app affecting performance. This could be due to compatibility issues, bugs, or conflicts with other apps on the device. To determine if this is the case, a possible question to ask the customer would be: "Have you recently installed any new apps or made any updates to existing apps on your device?"

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2.

When should Safe Mode be utilized?
- A.
  
  When device does not turn on
- B.
  
  When customer is unable to download content
- C.
  
  When there is a 3rd party app affecting performance
Correct Answer
C. When there is a 3rd party app affecting performance

Explanation
Safe Mode should be utilized when there is a 3rd party app affecting performance. Safe Mode allows the device to start up with only essential system applications and services, disabling any third-party apps that may be causing issues or slowing down the device. By entering Safe Mode, the user can troubleshoot and identify the problematic app, uninstall it, and then restart the device normally to resolve the performance issues.

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3.

How do we call the process in were we isolate the SD card?
- A.
  
  Unmount Memory card
- B.
  
  SD card isolation
- C.
  
  SD Card unmount
- D.
  
  Memory card Safe mode
Correct Answer
A. Unmount Memory card

Explanation
The correct answer is "Unmount Memory card." This is the process of disconnecting or removing the SD card from a device in a safe manner. By unmounting the memory card, the device ensures that all ongoing processes or data transfers involving the card are completed or stopped before it is physically removed. This helps to prevent data corruption or loss and ensures the integrity of the SD card.

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4.

If the device is stuck in safe mode, Shall i make sure the Volume down key (-) us not stuck
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
To troubleshoot a device stuck in safe mode, it is important to check if the Volume down key (-) is stuck. If this key is stuck, it can cause the device to continuously boot into safe mode. By ensuring that the Volume down key is not stuck, it can help resolve the issue and allow the device to boot normally. Therefore, the given answer "True" is correct.

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5.

Cause of Cracked or Bleeding screen
- A.
  
  Damage for drops
- B.
  
  Exposure to extreme temperatures
- C.
  
  None above
Correct Answer(s)
A. Damage for drops
B. Exposure to extreme temperatures

Explanation
The correct answer is "Damage for drops, Exposure to extreme temperatures". Cracked or bleeding screens can occur due to the device being dropped or subjected to extreme temperatures. Dropping a device can cause the screen to crack or break, while exposure to extreme temperatures can cause the screen to malfunction or bleed. These two factors are the most common causes of cracked or bleeding screens.

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6.

Which is the step to reboot the phone in case the screen is on "no touch response"
- A.
  
  Press and hold the Volume up key and Power key until the device reboots.
- B.
  
  Press and hold the Volume down key and Power key until the device reboots.
- C.
  
  Press and hold the Volume down key until the device reboots.
- D.
  
  Press and hold the Power key until the device reboots.
Correct Answer
B. Press and hold the Volume down key and Power key until the device reboots.

Explanation
To reboot the phone in case the screen is unresponsive to touch, the correct step is to press and hold the Volume down key and Power key until the device reboots. This combination of buttons is commonly used to force a restart on many smartphones. By holding down the Volume down key and Power key simultaneously, the phone will initiate a reboot, allowing the user to resolve any issues with the unresponsive screen.

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7.

What should I do when the device act Sluggish?
- A.
  
  Clear Cache data
- B.
  
  Reboot the phone
- C.
  
  Turn the device off for 5 minutes
Correct Answer
A. Clear Cache data

Explanation
When a device is acting sluggish, clearing the cache data can help improve its performance. Cache data is temporary files and data that are stored on the device to speed up processes and improve user experience. However, over time, the cache can become cluttered and cause the device to slow down. By clearing the cache data, the device can free up storage space and remove any unnecessary files, which can help it run more smoothly and efficiently.

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8.

What can Launchers and Themes?
- A.
  
  Device Lag
- B.
  
  Display discolorazation
- C.
  
  Distorded Audio
Correct Answer(s)
A. Device Lag
B. Display discolorazation
C. Distorded Audio

Explanation
Launchers and Themes can cause device lag, display discoloration, and distorted audio. Launchers are apps that replace the default home screen and app drawer on Android devices, and they can sometimes be resource-intensive, leading to lag and slower performance. Themes, on the other hand, can modify the appearance of the device's interface, including the colors and icons. If a theme is poorly designed or incompatible with the device, it can result in display discoloration. Additionally, some themes may modify the audio settings, leading to distorted audio playback.

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9.

Smart Switch is the ability to perform other functions when connected to a computer's USB 2.0
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Smart Switch is a feature that allows a device to perform additional functions when connected to a computer's USB 2.0 port. This means that when a device with Smart Switch capability is connected to a computer via USB 2.0, it can go beyond just charging or transferring data and can perform other tasks or functions. Therefore, the statement "Smart Switch is the ability to perform other functions when connected to a computer's USB 2.0" is true.

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10.

With IP68 the devices is designed to
- A.
  
  Moisture detection notificate you.
- B.
  
  Charge the devices faster
- C.
  
  Enable customer with new features on software
- D.
  
  None above
Correct Answer
A. Moisture detection notificate you.

Explanation
The correct answer is "Moisture detection notificate you." This means that with IP68, the device is designed to detect moisture and notify the user. IP68 is a rating that indicates the device's resistance to dust and water. In this case, the device has a feature that can detect moisture and alert the user about it. This is useful as it can help prevent any potential damage to the device caused by moisture.

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Samsung Training 2019 Xm

If the customer chats over and states that his devices is shooting him out of any applications randomly what will be the most close possible cause of this issue? And what question would we make?

When should Safe Mode be utilized?

How do we call the process in were we isolate the SD card?

If the device is stuck in safe mode, Shall i make sure the Volume down key (-) us not stuck

Cause of Cracked or Bleeding screen

Which is the step to reboot the phone in case the screen is on "no touch response"

What should I do when the device act Sluggish?

What can Launchers and Themes?

Smart Switch is the ability to perform other functions when connected to a computer's USB 2.0

With IP68 the devices is designed to