Samsung Training 2019 Xm
- 1.If the customer chats over and states that his devices is shooting him out of any applications randomly what will be the most close possible cause of this issue? And what question would we make?
- A.
Device is broken
- B.
Third party app affecting perfomance
- C.
Phone is deffective
- D.
None above
- 2.When should Safe Mode be utilized?
- A.
When device does not turn on
- B.
When customer is unable to download content
- C.
When there is a 3rd party app affecting performance
- 3.How do we call the process in were we isolate the SD card?
- A.
Unmount Memory card
- B.
SD card isolation
- C.
SD Card unmount
- D.
Memory card Safe mode
- 4.If the device is stuck in safe mode, Shall i make sure the Volume down key (-) us not stuck
- A.
True
- B.
False
- 5.Cause of Cracked or Bleeding screen
- A.
Damage for drops
- B.
Exposure to extreme temperatures
- C.
None above
- 6.Which is the step to reboot the phone in case the screen is on "no touch response"
- A.
Press and hold the Volume up key and Power key until the device reboots.
- B.
Press and hold the Volume down key and Power key until the device reboots.
- C.
Press and hold the Volume down key until the device reboots.
- D.
Press and hold the Power key until the device reboots.
- 7.What should I do when the device act Sluggish?
- A.
Clear Cache data
- B.
Reboot the phone
- C.
Turn the device off for 5 minutes
- 8.What can Launchers and Themes?
- A.
Device Lag
- B.
Display discolorazation
- C.
Distorded Audio
- 9.Smart Switch is the ability to perform other functions when connected to a computer's USB 2.0
- A.
True
- B.
False
- 10.With IP68 the devices is designed to
- A.
Moisture detection notificate you.
- B.
Charge the devices faster
- C.
Enable customer with new features on software
- D.
None above
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