Task 8.4 Bsbwor204 Knowledge Quiz

11 Questions | By Tallen | Last updated: Mar 20, 2022 | Total Attempts: 460

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Task 8.4 Bsbwor204 Knowledge Quiz - Quiz

Questions and Answers

1.

If a piece of office technology displayed an error message what resource/s would you use to help fix it?
- A.
  
  Call your friend
- B.
  
  Ask a colleague
- C.
  
  Operation Manuals
- D.
  
  Brand help desk
2.

A document binder is a common piece of office equipment.
- A.
  
  True
- B.
  
  False
3.

Computer hardware includes:
- A.
  
  Cables and wire, mouse, Microsoft office, screen
- B.
  
  Cables and wires, motherboard, case, Adobe Reader
- C.
  
  Monitor, keyboard, cables and wire, mouse
- D.
  
  Adobe Reader, Microsoft Office, MYOB, Mouse
4.

The manufacturer’s instructions on any equipment must be reviewed and used as a reference when using or operating office equipment.
- A.
  
  True
- B.
  
  False
5.

What are the suitable steps to report and address faults in equipment in our workplace?
- A.
  
  Record fault in office log
- B.
  
  Repair fault referring to appropriate resources if possible
- C.
  
  Report major faults to line manager
- D.
  
  Only seek assistance from equipment brand help desk
6.

Routine maintenance of equipment ensures that
- A.
  
  Equipment breaks down less
- B.
  
  Business productivity is not impacted
- C.
  
  Risk of injury is reduced
- D.
  
  Keeps employees happy
7.
1. Why is it important to review the manufacturer’s instructions of the equipment you use?
- A.
  
  They contain a troubleshooting section useful to operators
- B.
  
  Maintains the warranty on the equipment
- C.
  
  To avoid faults caused by unskilled use
- D.
  
  All of the above
8.

What is an example of an input device?
- A.
  
  USB cable
- B.
  
  Keyboard
- C.
  
  Email
- D.
  
  PDF
9.

In our organisation, we name all electronic documents to be:
- A.
  
  Task Number, Version, Unit Name
- B.
  
  Task number
- C.
  
  Unit Name, Task Number, Version
- D.
  
  Version, Unit Name, Task Number
10.

When troubleshooting a fault in a piece of equipment you should always turn it off first.
- A.
  
  True
- B.
  
  False
11.

Examples of minor faults include:
- A.
  
  Photocopier does not turn on, Scanner surface cracked, Windows does not boot
- B.
  
  Paper jam, computer screen cracked, telephone dial tone not sounding
- C.
  
  Photocopier overheating, scanning does not transfer, cracked screen
- D.
  
  Paper jam, scanning does not transfer, quality of printing reduced

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