Task 8.4 Bsbwor204 Knowledge Quiz
- 1.If a piece of office technology displayed an error message what resource/s would you use to help fix it?
- A.
Call your friend
- B.
Ask a colleague
- C.
Operation Manuals
- D.
Brand help desk
- 2.A document binder is a common piece of office equipment.
- A.
True
- B.
False
- 3.Computer hardware includes:
- A.
Cables and wire, mouse, Microsoft office, screen
- B.
Cables and wires, motherboard, case, Adobe Reader
- C.
Monitor, keyboard, cables and wire, mouse
- D.
Adobe Reader, Microsoft Office, MYOB, Mouse
- 4.The manufacturer’s instructions on any equipment must be reviewed and used as a reference when using or operating office equipment.
- A.
True
- B.
False
- 5.What are the suitable steps to report and address faults in equipment in our workplace?
- A.
Record fault in office log
- B.
Repair fault referring to appropriate resources if possible
- C.
Report major faults to line manager
- D.
Only seek assistance from equipment brand help desk
- 6.Routine maintenance of equipment ensures that
- A.
Equipment breaks down less
- B.
Business productivity is not impacted
- C.
Risk of injury is reduced
- D.
Keeps employees happy
- 7.
- Why is it important to review the manufacturer’s instructions of the equipment you use?
- A.
They contain a troubleshooting section useful to operators
- B.
Maintains the warranty on the equipment
- C.
To avoid faults caused by unskilled use
- D.
All of the above
- 8.What is an example of an input device?
- A.
USB cable
- B.
Keyboard
- C.
Email
- D.
PDF
- 9.In our organisation, we name all electronic documents to be:
- A.
Task Number, Version, Unit Name
- B.
Task number
- C.
Unit Name, Task Number, Version
- D.
Version, Unit Name, Task Number
- 10.When troubleshooting a fault in a piece of equipment you should always turn it off first.
- A.
True
- B.
False
- 11.Examples of minor faults include:
- A.
Photocopier does not turn on, Scanner surface cracked, Windows does not boot
- B.
Paper jam, computer screen cracked, telephone dial tone not sounding
- C.
Photocopier overheating, scanning does not transfer, cracked screen
- D.
Paper jam, scanning does not transfer, quality of printing reduced
Questions: 20 | Attempts: 218 | Last updated: Jan 15, 2020
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