Task 8.4 Bsbwor204 Knowledge Quiz

11 Questions | Total Attempts: 404

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Task 8.4 Bsbwor204 Knowledge Quiz


Questions and Answers
  • 1. 
    If a piece of office technology displayed an error message what resource/s would you use to help fix it?
    • A. 

      Call your friend

    • B. 

      Ask a colleague

    • C. 

      Operation Manuals

    • D. 

      Brand help desk

  • 2. 
    A document binder is a common piece of office equipment.
    • A. 

      True

    • B. 

      False

  • 3. 
    Computer hardware includes:
    • A. 

      Cables and wire, mouse, Microsoft office, screen

    • B. 

      Cables and wires, motherboard, case, Adobe Reader

    • C. 

      Monitor, keyboard, cables and wire, mouse

    • D. 

      Adobe Reader, Microsoft Office, MYOB, Mouse

  • 4. 
    The manufacturer’s instructions on any equipment must be reviewed and used as a reference when using or operating office equipment.
    • A. 

      True

    • B. 

      False

  • 5. 
    What are the suitable steps to report and address faults in equipment in our workplace?
    • A. 

      Record fault in office log

    • B. 

      Repair fault referring to appropriate resources if possible

    • C. 

      Report major faults to line manager

    • D. 

      Only seek assistance from equipment brand help desk

  • 6. 
    Routine maintenance of equipment ensures that
    • A. 

      Equipment breaks down less

    • B. 

      Business productivity is not impacted

    • C. 

      Risk of injury is reduced

    • D. 

      Keeps employees happy

  • 7. 
    1. Why is it important to review the manufacturer’s instructions of the equipment you use?
    • A. 

      They contain a troubleshooting section useful to operators

    • B. 

      Maintains the warranty on the equipment

    • C. 

      To avoid faults caused by unskilled use

    • D. 

      All of the above

  • 8. 
    What is an example of an input device?
    • A. 

      USB cable

    • B. 

      Keyboard

    • C. 

      Email

    • D. 

      PDF

  • 9. 
    In our organisation, we name all electronic documents to be:
    • A. 

      Task Number, Version, Unit Name

    • B. 

      Task number

    • C. 

      Unit Name, Task Number, Version

    • D. 

      Version, Unit Name, Task Number

  • 10. 
    When troubleshooting a fault in a piece of equipment you should always turn it off first.
    • A. 

      True

    • B. 

      False

  • 11. 
    Examples of minor faults include:
    • A. 

      Photocopier does not turn on, Scanner surface cracked, Windows does not boot

    • B. 

      Paper jam, computer screen cracked, telephone dial tone not sounding

    • C. 

      Photocopier overheating, scanning does not transfer, cracked screen

    • D. 

      Paper jam, scanning does not transfer, quality of printing reduced

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