Bsbcmm201 Knowledge Questions - Quiz

13 Questions | By Ggrover | Last updated: Mar 20, 2022 | Total Attempts: 303

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Bsbcmm201 Knowledge Questions - Quiz - Quiz

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1.

What is "commercial awareness"?
- A.
  
  An understanding of the principles of commerce and an application of them the the business
- B.
  
  An awareness of how to communicate effectively with colleagues
- C.
  
  A commercially recognized undergraduate degree
- D.
  
  Knowledge of the business and environment it operates within
2.

What are some of the barriers to effective communication?
- A.
  
  Speaking in monotone, mumbling, talking fast/slow using speech fillers, stuttering
- B.
  
  Speaking in monotone, articulating, talking fast/slow using speech fillers, stuttering
- C.
  
  Using intonation, mumbling, talking fast/slow using speech fillers, stuttering
- D.
  
  Using intonation, articulating, pacing your speech, stuttering
3.

Select the sources of gathering information in the workplace
- A.
  
  Supplier manuals
- B.
  
  Conferences
- C.
  
  Fortnight
- D.
  
  Coaches
- E.
  
  Mentors
- F.
  
  Company Policies and Procedures
- G.
  
  Friends
- H.
  
  Trade shows
- I.
  
  Industry Associations
- J.
  
  Academic Publications
- K.
  
  The Bachelor
4.

You can overcome barriers to communication by
- A.
  
  Spend less time preparing meaning less time to get nervous
- B.
  
  Relaxing and taking deep breaths, drinking coffee before you present, talking quickly
- C.
  
  Knowing your audience, using positive energy, focusing on the message
- D.
  
  Gaining experience, not appologising, shouting to get attention
- E.
  
  Repeating yourself, talking very slowly, addressing one person in the crowd
- F.
  
  Practice in front of a friend, spend money on a Tony Robins positive speaking course
5.

If something is not urgent, requires a lot of information to be included, and time for the receiver to consider the message, the best form of communication would be [Blank]
6.

If a person's communication style emphasises results, is fast paced and decisive, and is not fussed about relationships, they could be categorised as
- A.
  
  Relating
- B.
  
  Socialising
- C.
  
  Thinking
- D.
  
  Directing
7.

Communication with people from diverse backgrounds can sometimes be challenging because of
- A.
  
  Language barriers, religious differences getting in the way of productivity
- B.
  
  Some people can't speak English good, and they eat weird food
- C.
  
  Language barriers, a lower work ethic, inferiority
- D.
  
  Language barriers, behavioural differences and emotional displays
- E.
  
  Language barriers, people from other backgrounds generally know less
8.

When writing a business letter your language should be
- A.
  
  Professional, courteous, clear, concise
- B.
  
  Polite, submissive, friendly, professional
- C.
  
  Concise, professional, assertive, clear
- D.
  
  Aggressive, sarcastic, emotional, accusatory
9.

To improve your communication with people from diverse backgrounds you should
- A.
  
  Live in their country and learn their language fluently
- B.
  
  Increase your knowledge of their lifestyle
- C.
  
  Increase your knowledge of their culture
- D.
  
  Increase your knowledge of their private lives
- E.
  
  Spend at least 1 hour a day listening to their thoughts
- F.
  
  Use active listening when communicating
- G.
  
  Show respect
- H.
  
  Recommend they assimilate to Australian culture
- I.
  
  Treat people equally
- J.
  
  Try to befriend people from their country to demonstrate empathy
10.

When writing a business letter you should avoid
- A.
  
  Colloquialisms
- B.
  
  Slang
- C.
  
  Profanity
- D.
  
  All of the above
11.

The following is an example of a courteous writing example: "We have received your letter of 17 April 2014. You claim that the sandals you bought are faulty. However, you failed to post them to us, so we cannot verify your claim"
- A.
  
  True
- B.
  
  False
12.

The following is an example of a courteous writing example: "Thank you for your letter of 17 April 2014. If you post the faulty pair of sandals to us we will be happy to forward a replacement pair to you by return post."
- A.
  
  True
- B.
  
  False
13.

What are the four styles of communicating?
- A.
  
  Relating, Socialising, Thinking, Directing
- B.
  
  Analytical Owl, Driver Panther, Amiable Dolphin, Expressive Peacock
- C.
  
  Specific, Measurable, Achievable, Relevant, Time bound
- D.
  
  Important, Urgent, Not Urgent, Not Important

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