Bsbcmm201 Knowledge Questions - Quiz
- 1.
What is "commercial awareness"?
- A.
An understanding of the principles of commerce and an application of them the the business
- B.
An awareness of how to communicate effectively with colleagues
- C.
A commercially recognized undergraduate degree
- D.
Knowledge of the business and environment it operates within
Correct Answer
D. Knowledge of the business and environment it operates withinExplanation
Commercial awareness refers to having a deep understanding of the business world and the external factors that can impact it. This includes being aware of the industry trends, competitors, market conditions, economic factors, and legal and regulatory frameworks. It also involves understanding the goals, strategies, and operations of the specific company or organization one is working in or interested in. Having commercial awareness allows individuals to make informed decisions, identify opportunities and risks, and contribute effectively to the success of the business.Rate this question:
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- 2.
What are some of the barriers to effective communication?
- A.
Speaking in monotone, mumbling, talking fast/slow using speech fillers, stuttering
- B.
Speaking in monotone, articulating, talking fast/slow using speech fillers, stuttering
- C.
Using intonation, mumbling, talking fast/slow using speech fillers, stuttering
- D.
Using intonation, articulating, pacing your speech, stuttering
Correct Answer
A. Speaking in monotone, mumbling, talking fast/slow using speech fillers, stutteringExplanation
The answer is "Speaking in monotone, mumbling, talking fast/slow using speech fillers, stuttering." These are some of the barriers to effective communication because speaking in a monotone voice can make the listener lose interest and find it difficult to understand the message. Mumbling and talking too fast or too slow can also hinder effective communication as it may make it hard for the listener to comprehend the information being conveyed. Additionally, the use of speech fillers and stuttering can cause disruptions and distractions in the communication process.Rate this question:
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- 3.
Select the sources of gathering information in the workplace
- A.
Supplier manuals
- B.
Conferences
- C.
Fortnight
- D.
Coaches
- E.
Mentors
- F.
Company Policies and Procedures
- G.
Friends
- H.
Trade shows
- I.
Industry Associations
- J.
Academic Publications
- K.
The Bachelor
Correct Answer(s)
A. Supplier manuals
B. Conferences
D. Coaches
E. Mentors
F. Company Policies and Procedures
G. Friends
H. Trade shows
I. Industry Associations
J. Academic Publications -
- 4.
You can overcome barriers to communication by
- A.
Spend less time preparing meaning less time to get nervous
- B.
Relaxing and taking deep breaths, drinking coffee before you present, talking quickly
- C.
Knowing your audience, using positive energy, focusing on the message
- D.
Gaining experience, not appologising, shouting to get attention
- E.
Repeating yourself, talking very slowly, addressing one person in the crowd
- F.
Practice in front of a friend, spend money on a Tony Robins positive speaking course
Correct Answer
C. Knowing your audience, using positive energy, focusing on the messageExplanation
Knowing your audience, using positive energy, and focusing on the message are effective ways to overcome barriers to communication. Understanding the needs and preferences of your audience allows you to tailor your message accordingly, increasing the chances of effective communication. Using positive energy helps to create a favorable atmosphere and engage the listeners. By focusing on the message, you ensure clarity and coherence, making it easier for the audience to understand and retain the information. These strategies contribute to effective communication and help overcome any obstacles that may hinder understanding.Rate this question:
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- 5.
If something is not urgent, requires a lot of information to be included, and time for the receiver to consider the message, the best form of communication would be ________
Correct Answer
emailExplanation
Email would be the best form of communication in this scenario because it allows the sender to include a lot of information and attachments, and the receiver can take their time to review and consider the message. Unlike phone calls or face-to-face conversations, email provides a written record that can be referred back to, and it allows for a more thoughtful and detailed exchange of information. Additionally, email allows for asynchronous communication, meaning that the sender and receiver do not need to be available at the same time, making it suitable for non-urgent matters.Rate this question:
- 6.
If a person's communication style emphasises results, is fast paced and decisive, and is not fussed about relationships, they could be categorised as
- A.
Relating
- B.
Socialising
- C.
Thinking
- D.
Directing
Correct Answer
D. DirectingExplanation
A person who emphasizes results, is fast-paced and decisive, and is not concerned about relationships can be categorized as directing. This communication style is characterized by a focus on achieving goals, making quick decisions, and prioritizing tasks over building relationships. Directing individuals are typically assertive and direct in their communication, often taking charge and giving clear instructions to others. They are driven by outcomes and efficiency, valuing productivity and effectiveness in their interactions.Rate this question:
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- 7.
Communication with people from diverse backgrounds can sometimes be challenging because of
- A.
Language barriers, religious differences getting in the way of productivity
- B.
Some people can't speak English good, and they eat weird food
- C.
Language barriers, a lower work ethic, inferiority
- D.
Language barriers, behavioural differences and emotional displays
- E.
Language barriers, people from other backgrounds generally know less
Correct Answer
D. Language barriers, behavioural differences and emotional displaysExplanation
Communication with people from diverse backgrounds can sometimes be challenging because of language barriers, behavioural differences, and emotional displays. Language barriers can make it difficult to understand and convey information effectively. Behavioural differences, such as cultural norms and customs, can lead to misunderstandings and misinterpretations. Emotional displays, which vary across cultures, can also impact communication as different expressions of emotions may be perceived differently. Overall, these factors can hinder effective communication and create challenges in productive interactions.Rate this question:
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- 8.
When writing a business letter your language should be
- A.
Professional, courteous, clear, concise
- B.
Polite, submissive, friendly, professional
- C.
Concise, professional, assertive, clear
- D.
Aggressive, sarcastic, emotional, accusatory
Correct Answer
A. Professional, courteous, clear, conciseExplanation
When writing a business letter, it is important to use professional language to maintain a formal tone. Being courteous ensures that the letter is respectful and considerate towards the recipient. Clear and concise language helps to convey the message effectively and avoid any confusion. Therefore, the answer "Professional, courteous, clear, concise" accurately describes the appropriate language to use in a business letter.Rate this question:
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- 9.
To improve your communication with people from diverse backgrounds you should
- A.
Live in their country and learn their language fluently
- B.
Increase your knowledge of their lifestyle
- C.
Increase your knowledge of their culture
- D.
Increase your knowledge of their private lives
- E.
Spend at least 1 hour a day listening to their thoughts
- F.
Use active listening when communicating
- G.
Show respect
- H.
Recommend they assimilate to Australian culture
- I.
Treat people equally
- J.
Try to befriend people from their country to demonstrate empathy
Correct Answer(s)
B. Increase your knowledge of their lifestyle
C. Increase your knowledge of their culture
F. Use active listening when communicating
G. Show respect
I. Treat people equallyExplanation
To improve your communication with people from diverse backgrounds, it is important to increase your knowledge of their lifestyle and culture. This will help you understand their perspectives, values, and behaviors better. Using active listening when communicating allows you to fully understand and appreciate their thoughts and experiences. Showing respect and treating people equally are essential in fostering positive and inclusive communication. Befriending people from their country demonstrates empathy and a genuine interest in their culture. Assimilation to Australian culture should not be recommended as it may disregard the value of diversity.Rate this question:
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- 10.
When writing a business letter you should avoid
- A.
Colloquialisms
- B.
Slang
- C.
Profanity
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
When writing a business letter, it is important to maintain a professional tone and language. Colloquialisms, slang, and profanity should be avoided in order to convey a sense of professionalism and respect. Using any of these informal language elements can undermine the credibility and seriousness of the letter, potentially damaging professional relationships and the reputation of the sender. Therefore, it is best to avoid all of the above options when writing a business letter.Rate this question:
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- 11.
The following is an example of a courteous writing example: "We have received your letter of 17 April 2014. You claim that the sandals you bought are faulty. However, you failed to post them to us, so we cannot verify your claim"
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given question does not provide any information or context to determine whether the answer is true or false. Therefore, it is not possible to determine the correctness of the answer without additional information.Rate this question:
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- 12.
The following is an example of a courteous writing example: "Thank you for your letter of 17 April 2014. If you post the faulty pair of sandals to us we will be happy to forward a replacement pair to you by return post."
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given answer is true because the statement provided is an example of courteous writing. It acknowledges the receipt of a letter and offers a solution to the problem mentioned in the letter. The writer expresses gratitude and assures the recipient that their issue will be resolved promptly. This type of response demonstrates politeness and professionalism in communication.Rate this question:
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- 13.
What are the four styles of communicating?
- A.
Relating, Socialising, Thinking, Directing
- B.
Analytical Owl, Driver Panther, Amiable Dolphin, Expressive Peacock
- C.
Specific, Measurable, Achievable, Relevant, Time bound
- D.
Important, Urgent, Not Urgent, Not Important
Correct Answer
A. Relating, Socialising, Thinking, DirectingExplanation
The four styles of communicating are relating, socialising, thinking, and directing. These styles describe different approaches to communication and how individuals prefer to interact with others. Relating style focuses on building relationships and connecting with others on a personal level. Socialising style involves engaging in small talk and maintaining a friendly and sociable atmosphere. Thinking style emphasizes logical and analytical thinking, and communicating in a logical and structured manner. Directing style is assertive and goal-oriented, focusing on giving clear instructions and getting things done efficiently.Rate this question:
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