Advanced Information Services - Diagnostic

47 Questions | Total Attempts: 36

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Information Quizzes & Trivia

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Questions and Answers
  • 1. 
    Reference interviews or reference transactions are
    • A. 

      Asynchronous or synchronous

    • B. 

      Conducted at a reference desk, via phone, SMS, email, or while roving the library

    • C. 

      Information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs

  • 2. 
    The LIT should know the answer to the following questions before beginning answering a question
    • A. 

      What does my client already know about this topic?

    • B. 

      What does my client want to know?

    • C. 

      What is the most important part of the question?

    • D. 

      Who is their favourite author?

  • 3. 
    The following questions are OPEN questions:
    • A. 

      What would you like to know about coffee?

    • B. 

      Would you like to know about best brewing practices?

    • C. 

      What have you done so far that’s been helpful in finding information?

    • D. 

      What have you done so far that’s been helpful in finding information?

    • E. 

      If I could find you an ideal source, what kind of information would it include? 

    • F. 

      Do you want books or articles?

  • 4. 
    When serving multilingual users, RUSA guidelines advise library professionals to:
    • A. 

      Restate what you DO understand

    • B. 

      Take ownership of the problem

    • C. 

      Write it down

    • D. 

      Ask a colleague for help

    • E. 

      Speak loudly and slowly

    • F. 

      Be respectful

  • 5. 
    If you are providing service to a client with a physical or intellectual disability, don’t pretend the disability doesn’t exist.
    • A. 

      Let the client retain control of the interview. 

    • B. 

      Do not presume that they require specialized resources.

    • C. 

      Speak slowly and use simple words.

    • D. 

      Know the limitations of your library and be prepared to direct the client to other sources for help, or acquire materials from another library on behalf of your client

    • E. 

      Treat your client as an individual.  Ask him/her for feedback and assistance on how to best serve them.

  • 6. 
    Historically, readers’ advisory involved the library professional
    • A. 

      Creating bibliographies of reading materials based on genre, appeal, and reading level

    • B. 

      Assessing the type of user a patron was, then prescribing a list of books to read  

    • C. 

      Selecting literacy works of importance to local groups to encourage higher literacy levels in the community

  • 7. 
    In the article, Oranges and Peaches, the authors use the acronym PACT to remind library staff of the appropriate behaviours and tasks to complete when initiating a reference transaction.  What words do the letters in PACT represent?
    • A. 

      Place, Available, Contact, Topic

    • B. 

      Polite, Accessible, Customer Service, Thank-you

    • C. 

      Positive, Accessible, Comfortable, Task Present, Accessible, Capable, Task

    • D. 

      Present, Accessible, Capable, Task

  • 8. 
    Readers Advisory Service is…
    • A. 

      One of the core services offered by public libraries

    • B. 

      Clients visit the library in-person and virtually and ask for assistance because library staff can provide a carefully curated selection of materials

    • C. 

      Library staff select materials from their own collections and beyond, selected with the client’s specific reading preferences in mind

    • D. 

      Library staff suggest materials based on what the client feels like today and what the client has enjoyed in the past

    • E. 

      Finding aids like Novelist, Goodreads and Bibliocommons

    • F. 

      Keeping current on reading trends

    • G. 

      Encouraging conversations about reading by supporting book clubs with special borrowing privileges

    • H. 

      Creating genre or theme based displays

    • I. 

      Assisting users with creating an account and using tools like Goodreads, Bibliocommons and Novelist

    • J. 

      Helping a reader find a book they will enjoy by learning what appeals to them in a story as well as their preferred genre

  • 9. 
    Genre means
    • A. 

      A class or category of artistic endeavor having a particular form, content, technique, or the like

    • B. 

      A specific artistic period (eg. Romantic Period)

    • C. 

      A point in the plot where the villain is revealed

  • 10. 
    Appeal means
    • A. 

      A reader’s reaction to certain elements in a story

    • B. 

      A book’s artwork and marketing towards a specific audience

    • C. 

      A display created by library staff with a specific theme

  • 11. 
    The vocabulary of appeal includes terms like
    • A. 

      Gothic, romantic, western

    • B. 

      Watercolours, geometric, sensory

    • C. 

      Breakneck, engrossing, fast paced, relaxed, unhurried

  • 12. 
    Readers Advisory conversations include questions that are somewhat different than general reference questions that require a definitive answer, such as, “What are the symptoms of ickaphobia?”  Which of the following types of questions are appropriate to ask during an RA conversation?
    • A. 

      A question that helps you identify if your client is looking for a book that will make them feel a certain way

    • B. 

      A question that helps you identify the pacing, setting or characters in a book that a client read in the past

    • C. 

      A question that helps you identify the items on the client’s Amazon wish-list

  • 13. 
    A booktalk
    • A. 

      Is a brief summary of the plot without revealing the ending

    • B. 

      A short conversation that provides the listener with a review of the merits of a book

    • C. 

      A short presentation, usually 30 seconds to 2 minutes, that conveys the essential flavor of the book and the element in the book that is likely to appeal to a reader

    • D. 

      A critical analysis of the book and how it compares to other books with a similar style

  • 14. 
    In general, ready reference questions have the following characteristics:
    • A. 

      Trained staff should be able to answer the questions in less than 15 minutes

    • B. 

      Questions are answered using an encyclopedia, dictionary or almanac

    • C. 

      No additional user training is required in order to access (or understand) the answer

  • 15. 
    A resource that provides overviews about the history, people, government, and economy of various countries
    • A. 

      CIA Factbook

    • B. 

      BBC Country Profiles

    • C. 

      World Almanac

    • D. 

      Canadian Encyclopedia

  • 16. 
    An authoritative reference resource appropriate for an elementary school library
    • A. 

      Encyclopedia Britannica

    • B. 

      Merck Manual

    • C. 

      World Book Encyclopedia

    • D. 

      InfoPlease!

  • 17. 
    A keyword search of all fields in a database would ensure the search results have
    • A. 

      High precision

    • B. 

      High recall

  • 18. 
    What is a record?
    • A. 

      Each item that is included in the database. 

    • B. 

      All of the details about one item ina database. 

    • C. 

      All of the details about a book in the catalogue.

    • D. 

      An individual cell in a database, such as the title or the subject.  

  • 19. 
    Typing Canada* into the database search box, the database search engine would display any items in the database that contain the following words: Canada, Canadas, Canadian, Canadienne, Canadians, Canadiennes
    • A. 

      True

    • B. 

      False

  • 20. 
    After conducting the interview, you might learn that the client would like to know, “what are the best practices for designing a garden for vegetables in my backyard?  What are the concepts in this research question?
    • A. 

      Best practices, design*, garden*, vegetable*, backyard*

    • B. 

      Best practices, designing, gardens, vegetables, backyard

    • C. 

      Gardens, building or design*, vegetables, backyard

  • 21. 
    Some library catalogues allow you to insert OR between two words that are similar or are both acceptable, and some library catalogues do not allow you to use OR.
    • A. 

      True

    • B. 

      False

  • 22. 
    If you do not include the Boolean Operator between words in the search strategy, the library catalogue or periodical index search engine usually connects the words with the operator AND.
    • A. 

      True

    • B. 

      False

  • 23. 
    The following search strategy uses Boolean Operators correctly:  (apple) AND (farm)
    • A. 

      True

    • B. 

      False

  • 24. 
    The following search strategy uses Boolean Operators correctly:  (glitter OR crafts)
    • A. 

      True

    • B. 

      False

  • 25. 
    The following search strategy uses Boolean Operators correctly: (girl OR girls OR female OR females) AND (shoes OR shoe)
    • A. 

      True

    • B. 

      False

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