Advanced Information Services - Diagnostic
.
- 1.Reference interviews or reference transactions are
- A.
Asynchronous or synchronous
- B.
Conducted at a reference desk, via phone, SMS, email, or while roving the library
- C.
Information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs
- 2.The LIT should know the answer to the following questions before beginning answering a question
- A.
What does my client already know about this topic?
- B.
What does my client want to know?
- C.
What is the most important part of the question?
- D.
Who is their favourite author?
- 3.The following questions are OPEN questions:
- A.
What would you like to know about coffee?
- B.
Would you like to know about best brewing practices?
- C.
What have you done so far that’s been helpful in finding information?
- D.
What have you done so far that’s been helpful in finding information?
- E.
If I could find you an ideal source, what kind of information would it include?
- F.
Do you want books or articles?
- 4.When serving multilingual users, RUSA guidelines advise library professionals to:
- A.
Restate what you DO understand
- B.
Take ownership of the problem
- C.
Write it down
- D.
Ask a colleague for help
- E.
Speak loudly and slowly
- F.
Be respectful
- 5.If you are providing service to a client with a physical or intellectual disability, don’t pretend the disability doesn’t exist.
- A.
Let the client retain control of the interview.
- B.
Do not presume that they require specialized resources.
- C.
Speak slowly and use simple words.
- D.
Know the limitations of your library and be prepared to direct the client to other sources for help, or acquire materials from another library on behalf of your client
- E.
Treat your client as an individual. Ask him/her for feedback and assistance on how to best serve them.
- 6.Historically, readers’ advisory involved the library professional
- A.
Creating bibliographies of reading materials based on genre, appeal, and reading level
- B.
Assessing the type of user a patron was, then prescribing a list of books to read
- C.
Selecting literacy works of importance to local groups to encourage higher literacy levels in the community
- 7.In the article, Oranges and Peaches, the authors use the acronym PACT to remind library staff of the appropriate behaviours and tasks to complete when initiating a reference transaction. What words do the letters in PACT represent?
- A.
Place, Available, Contact, Topic
- B.
Polite, Accessible, Customer Service, Thank-you
- C.
Positive, Accessible, Comfortable, Task Present, Accessible, Capable, Task
- D.
Present, Accessible, Capable, Task
- 8.Readers Advisory Service is…
- A.
One of the core services offered by public libraries
- B.
Clients visit the library in-person and virtually and ask for assistance because library staff can provide a carefully curated selection of materials
- C.
Library staff select materials from their own collections and beyond, selected with the client’s specific reading preferences in mind
- D.
Library staff suggest materials based on what the client feels like today and what the client has enjoyed in the past
- E.
Finding aids like Novelist, Goodreads and Bibliocommons
- F.
Keeping current on reading trends
- G.
Encouraging conversations about reading by supporting book clubs with special borrowing privileges
- H.
Creating genre or theme based displays
- I.
Assisting users with creating an account and using tools like Goodreads, Bibliocommons and Novelist
- J.
Helping a reader find a book they will enjoy by learning what appeals to them in a story as well as their preferred genre
- 9.Genre means
- A.
A class or category of artistic endeavor having a particular form, content, technique, or the like
- B.
A specific artistic period (eg. Romantic Period)
- C.
A point in the plot where the villain is revealed
- 10.Appeal means
- A.
A reader’s reaction to certain elements in a story
- B.
A book’s artwork and marketing towards a specific audience
- C.
A display created by library staff with a specific theme
- 11.The vocabulary of appeal includes terms like
- A.
Gothic, romantic, western
- B.
Watercolours, geometric, sensory
- C.
Breakneck, engrossing, fast paced, relaxed, unhurried
- 12.Readers Advisory conversations include questions that are somewhat different than general reference questions that require a definitive answer, such as, “What are the symptoms of ickaphobia?” Which of the following types of questions are appropriate to ask during an RA conversation?
- A.
A question that helps you identify if your client is looking for a book that will make them feel a certain way
- B.
A question that helps you identify the pacing, setting or characters in a book that a client read in the past
- C.
A question that helps you identify the items on the client’s Amazon wish-list
- 13.A booktalk
- A.
Is a brief summary of the plot without revealing the ending
- B.
A short conversation that provides the listener with a review of the merits of a book
- C.
A short presentation, usually 30 seconds to 2 minutes, that conveys the essential flavor of the book and the element in the book that is likely to appeal to a reader
- D.
A critical analysis of the book and how it compares to other books with a similar style
- 14.
In general, ready reference questions have the following characteristics:- A.
Trained staff should be able to answer the questions in less than 15 minutes
- B.
Questions are answered using an encyclopedia, dictionary or almanac
- C.
No additional user training is required in order to access (or understand) the answer
- 15.A resource that provides overviews about the history, people, government, and economy of various countries
- A.
CIA Factbook
- B.
BBC Country Profiles
- C.
World Almanac
- D.
Canadian Encyclopedia
- 16.An authoritative reference resource appropriate for an elementary school library
- A.
Encyclopedia Britannica
- B.
Merck Manual
- C.
World Book Encyclopedia
- D.
InfoPlease!
- 17.A keyword search of all fields in a database would ensure the search results have
- A.
High precision
- B.
High recall
- 18.What is a record?
- A.
Each item that is included in the database.
- B.
All of the details about one item ina database.
- C.
All of the details about a book in the catalogue.
- D.
An individual cell in a database, such as the title or the subject.
- 19.Typing Canada* into the database search box, the database search engine would display any items in the database that contain the following words: Canada, Canadas, Canadian, Canadienne, Canadians, Canadiennes
- A.
True
- B.
False
- 20.After conducting the interview, you might learn that the client would like to know, “what are the best practices for designing a garden for vegetables in my backyard? What are the concepts in this research question?
- A.
Best practices, design*, garden*, vegetable*, backyard*
- B.
Best practices, designing, gardens, vegetables, backyard
- C.
Gardens, building or design*, vegetables, backyard
- 21.Some library catalogues allow you to insert OR between two words that are similar or are both acceptable, and some library catalogues do not allow you to use OR.
- A.
True
- B.
False
- 22.If you do not include the Boolean Operator between words in the search strategy, the library catalogue or periodical index search engine usually connects the words with the operator AND.
- A.
True
- B.
False
- 23.The following search strategy uses Boolean Operators correctly: (apple) AND (farm)
- A.
True
- B.
False
- 24.The following search strategy uses Boolean Operators correctly: (glitter OR crafts)
- A.
True
- B.
False
- 25.The following search strategy uses Boolean Operators correctly: (girl OR girls OR female OR females) AND (shoes OR shoe)
- A.
True
- B.
False
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