Salesforce Platform App Builder Mock Exam

60 Questions | Total Attempts: 184

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Questions and Answers
  • 1. 
    At Universal Containers, multiple departments utilize the Case object for different purposes. Some users submit cases for IT and HR requests. Other users provide customer support with case records. How can an App Builder enable different users to see different fields, based on the case type?  
    • A. 

      Create different case record types for IT, HR, and Customer Support. Assign different page layouts to each record type by role

    • B. 

      Create different case record types for IT, HR, and Customer Support. Assign different page layouts to each record type by profile.

    • C. 

      Create different case field sets for IT, HR, and Customer Support. Assign different field sets  

    • D. 

      Create different case field sets for IT, HR, and Customer Support. Assign different field sets by profile.

  • 2. 
    Universal Containers wants to standardize their business logic. They want to ensure that the workflow order is guaranteed to be the same each time. Which feature can be used to accomplish this? Choose 2 answers
    • A. 

      Lightning Process Builder

    • B. 

      Workflow

    • C. 

      Chatter Actions

    • D. 

      Visual Workflow

  • 3. 
    A manager wants to calculate the number of days since an account was last contacted through email. Which field type should be used to accomplish this?
    • A. 

      Formula

    • B. 

      Number

    • C. 

      Roll-up Summary

    • D. 

      Date

  • 4. 
    What is the default Org Wide Default of a custom object?
    • A. 

      Open

    • B. 

      Private

    • C. 

      Public Read

    • D. 

      Public Read/Write

  • 5. 
    What sales force functionality is ignored when processing field updates in workflow rules and approval processes? Choose 3 answers
    • A. 

      Validation rules

    • B. 

      Decimal places and character limits

    • C. 

      Record type pick list value assignments

    • D. 

      Multiple currencies

    • E. 

      Field-level security

  • 6. 
    In order to delete the Opportunities, Universal Containers would like sales reps to submit requests for approval from their sales manager. What can be used to meet these requirements?
    • A. 

      Approval Process with Time-Dependent workflow action.

    • B. 

      Approval Process with Apex Trigger.

    • C. 

      Two-step Approval process.

    • D. 

      Process Builder with Submit for Approval action.

  • 7. 
    Where can a validation rule error message be set to display? (Choose 2)  
    • A. 

      Bottom of page

    • B. 

      Next to specified field

    • C. 

      Pop up window

    • D. 

      Top of Page

  • 8. 
    When are validation rules evaluated? (Choose 2)
    • A. 

      When a new record is created.

    • B. 

      When a record is modified.

    • C. 

      When a record is created using Quick Create

    • D. 

      When a validation rule is activated

  • 9. 
    A Customer Support Manager at Universal Containers would like to implement call scripting for their caller agents. What automation tool can be used to accomplish this?
    • A. 

      Workflow

    • B. 

      Lightning process Builder

    • C. 

      Visual Workflow

    • D. 

      Lightning Connect

  • 10. 
    An app Builder creates an Account validation rule on the Industry field that will throw an error if the length of the field is longer than 6 characters. Another App Builder creates a workflow rule with a field update that sets the Industry field to Technology whenever the Billing City field is set to San Francisco. What will happen the next time a sales person saves an Account with a Billing City of San Francisco?  
    • A. 

      The record will save and the Industry field will change to Technology.

    • B. 

      The record will not save and the validation rule's error message will be displayed.

    • C. 

      The record will not save and no error message will be displayed.

    • D. 

      The record will save but the Industry field will not change to Technology.

  • 11. 
    UC would like to automatically assign a specific permission set to new users. How can they do that?
    • A. 

      Create a workflow rule on the user object to assign a permission set

    • B. 

      Create a flow on the user object to assign permission set

    • C. 

      Create a lighting process on the user object to launch a flow

    • D. 

      None of the above

  • 12. 
    What may occur if workflow rules are re-evaluated after a field change by a field update? Choose 2 answers
    • A. 

      Cross-object workflow rules result in re-evaluation after field change.

    • B. 

      Workflow rules trigger validation rules on field updates.

    • C. 

      Workflow rules trigger more workflow rules to be re-evaluated.

    • D. 

      A recursive loop potentially results in exceeding organizational limits.

  • 13. 
    You should use a Validation rule if: (Choose 2)
    • A. 

      You want to improve user efficiency by limiting the number of available options in a lookup search dialog

    • B. 

      You're close to the maximum number of lookup filters allowed.

    • C. 

      You want to improve user efficiency by automating filters on lookup search dialogs that your users manually set

    • D. 

      You must implement a complex business rule that requires you to use a formula. Formulas can reference fields that basic filter criteria can't reference, such as fields on the parent of the source object. Formulas can also use functions. For example, use ISNEW if the rule should only apply on record creation, or ISCHANGED if the rule should apply when a field changes.

  • 14. 
    What is true about validation rules? (Choose 3)
    • A. 

      When one validation rule fails, Salesforce continues to check any additional validation rules on that field or any other field on the page and displays all appropriate error messages at once.

    • B. 

      Campaign hierarchies follow validation rules.

    • C. 

      Validation rules are only enforced during lead conversion if 'validation and triggers for lead conversion' are enabled in your organization

    • D. 

      Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that have valid values.

  • 15. 
    What are the limitations of workflow rules?
    • A. 

      You can't create email alerts for workflow rules on activities.

    • B. 

      You can't package workflow rules with time triggers

    • C. 

      You can't create outbound messages for workflow rules on junction objects

    • D. 

      All of the above

  • 16. 
    What is true about Workflow rules? (Choose 3)
    • A. 

      Saving or creating records can trigger more than one rule.

    • B. 

      Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your organization.

    • C. 

      Workflow rules trigger automatically and are visible to the user.

    • D. 

      Workflow rules can't be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics

  • 17. 
    Workflow rules on custom objects are NOT automatically deleted if the custom object is deleted
    • A. 

      True

    • B. 

      False

  • 18. 
    At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The App Builder would like to change this to a lookup field, but is not able to do so. What could be causing this?
    • A. 

      The Account record includes Invoice roll-up summary fields.

    • B. 

      The Invoice must have at least one Master-Detail field for reporting

    • C. 

      The Account is included in the workflow on the Invoice object.

    • D. 

      The Invoice records have existing values in the Account

  • 19. 
    What type of field can be used to display information from a related parent object record?
    • A. 

      Text area

    • B. 

      Dependent Picklist

    • C. 

      Cross-object formula

    • D. 

      Encrypted Text

  • 20. 
    What Salesforce functionality is ignored when processing field updates in workflow rules and approval processes? Choose 3 answers
    • A. 

      Record type picklist value assignments

    • B. 

      Multiple currencies

    • C. 

      Validation rules

    • D. 

      Field -level security

    • E. 

      Decimal places and character limits

  • 21. 
    Universal Containers needs to calculate the sum of the Amount of related Opps on Account level. how should the Admin implement this?
    • A. 

      Create a formula field.

    • B. 

      Create a roll-up summary field

    • C. 

      Create a workflow field update to capture the value

    • D. 

      Create a number field

  • 22. 
    Universal Containers would like to show different picklist values A. The Account record includes Invoice roll-up summary fields.in a custom picklist field. What should be configured?
    • A. 

      Permission sets

    • B. 

      Field-level security

    • C. 

      Record types

    • D. 

      Page layouts

  • 23. 
    Universal Containers wants to display a message when a case needs follow up. What can be used to display different text on the case record depending on the number of days a case is opened?
    • A. 

      Workflow Update

    • B. 

      Lightning Process Builder

    • C. 

      Formula Field

    • D. 

      Case Process

  • 24. 
    What feature sets the default level of access users have to records they do not own, in each object?
    • A. 

      Sharing rules

    • B. 

      Organizational-wide defaults

    • C. 

      Role hierarchy

    • D. 

      Manual sharing

  • 25. 
    Universal Containers are doing a deep analysis on their monthly sales data, and would like the sales revenue split by country. What would be the ideal report format to address this need?
    • A. 

      Tabular

    • B. 

      Summary

    • C. 

      Matrix

    • D. 

      Joined

  • 26. 
    The VP of Marketing wants to broadcast an email to 10,000 contacts in Salesforce on a regular basis, but realizes Salesforce's mass email functionality has a limitation on the number of emails that can be sent each day
    • A. 

      Develop Apex code and Visualforce pages to send the emails

    • B. 

      Download all contacts to a CSV file and use an email client to send the mails

    • C. 

      Research and evaluate products available on AppExchange to send mass emails

    • D. 

      Request Salesforce increase the number of maximum daily mails

  • 27. 
    What is the true statement in regards to converting a tabular, summary, or matrix report to a joined report? Choose 3 answers
    • A. 

      Joined report blocks are formatted as matrix reports

    • B. 

      Bucket fields are not supported in joined reports

    • C. 

      Cross filters are not supported in joined reports

    • D. 

      The rows to display filter is not supported in Joined reports.

    • E. 

      Report formula fields are nor supported in Joined reports

  • 28. 
    A sales manager would like to look at an account record and view charts of all of the related open opportunities. Closed/wonopportunities, and open cases. How many report charts can be added to the account page layout to meet this requirement?
    • A. 

      3

    • B. 

      1

    • C. 

      4

    • D. 

      2

  • 29. 
    Universal containers is importing 1000 records into Salesforce. They want to avoid any duplicate records from being created during the import. How can these requirements be met?
    • A. 

       Include a column in the import file that has either record names, Salesforce IDs, or external IDs that can be used to match records.

    • B. 

      When importing the file, select the "Prevent Duplicates" option on the last step of the Import Wizard and import the file.

    • C. 

      After importing all of the custom objects, run a duplicate check report, export the record to a CSV File, and run a mas delete to purge any duplicates

    • D. 

      After importing all of the custom objects, review all records created and manually merge or delete and duplicate record.

  • 30. 
    An app builder has created a report for sales people to view records from the custom object, some users have complained that they are unable to see all of the appropriate records. What steps should be taken to ensure data visibility within the report? Choose 3 Answers
    • A. 

      Check organization-wide defaults

    • B. 

      Check the user's profile for object settings.

    • C. 

      Check the report folder sharing settings.

    • D. 

      Check reports filter

    • E. 

      Check Sharing rules.

  • 31. 
    Which statement is true when a new full sandbox is created? (2)
    • A. 

      Default email deliverability is set to system email only

    • B. 

      Users' email addresses will not be modified

    • C. 

      Chatter data will be copied to the sandbox by default

    • D. 

      Username will be modified uniquely for that sandboxes

  • 32. 
    What is a key consideration when using unmanaged package? (2)
    • A. 

      The person who created the unmanaged package can change or upgrade installed components

    • B. 

      The person who created the unmanaged package has no control over the installed components

    • C. 

      A namespace is not required to create an unmanaged package

    • D. 

      A namespace is required to create an unmanaged package

  • 33. 
    To synchronize accounts, orders, and shipments in real time, a developer has built a custom interface between an external system and salesforce. Prior to deployment, the developer needs to confirm that the interface can sustain the syncing of thousands of records at a time. Which sandbox environment is recommended to complete performance and load testing. 
    • A. 

      Partial sandbox

    • B. 

      Developer sandbox

    • C. 

      Full sandbox 

    • D. 

      Developer pro sandbox

  • 34. 
    Universal Containers has a complex development environment. The company needs the ability to refresh their sandbox weekly. The refresh should include the latest configuration and some of the data.  Which sandbox environment meets these requirements:
    • A. 

      Full Sandbox

    • B. 

      Developer Pro Sandbox

    • C. 

      Partial Copy Sandbox

    • D. 

      Developer Sandbox

  • 35. 
    When do you refresh a Sandbox?
    • A. 

      Before UAT

    • B. 

      After UAT

    • C. 

      When a Production user is added

    • D. 

      After a major update

  • 36. 
    Universal Container installs an unmanaged package. Which of the following are true: (choose 2): 
    • A. 

      Unmanaged packages can be upgraded

    • B. 

      Unmanaged packages don't have a version number 

    • C. 

      Tests are executed during deployment

    • D. 

      Unmanaged packages have a namespace prefix

    • E. 

      Components of unmanaged packages can be edited

  • 37. 
    Universal Containers needs to create a roll‐up summary field on a custom object that counts the number of related records on another custom object. What type of field must exist before the roll‐up summary can be created, and where should it be located? Choose one answer.
    • A. 

      A master‐detail relationship field on the parent objects

    • B. 

      A master‐detail relationship field on the child object

    • C. 

      A lookup relationship field on the child objects

    • D. 

      A lookup relationship field on the parent objects

  • 38. 
    Universal containers has a custom object that has a many-to-many relationship with opportunityLineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what field type will you use?
    • A. 

      Junction

    • B. 

      Lookup

    • C. 

      Master-Detail

    • D. 

      Cross-object

  • 39. 
    Which Action Type is not available when working with Global Actions?
    • A. 

      Create a Record

    • B. 

      Update a Record

    • C. 

      Log a Call

    • D. 

      Custom Visualforce

  • 40. 
    Which of these is true about the Lookup Relationship?
    • A. 

      Parent is not a required field and may be omitted

    • B. 

      Deleting an object deletes its children

    • C. 

      Roll-up summary field can be used to perform basic

    • D. 

      Security access of the child record is dependent upon the parent record

  • 41. 
    What is a self relationship?
    • A. 

      A relationship of account to opportunity owned by same owner

    • B. 

      A lookup to global search

    • C. 

      A lookup field to the same object

    • D. 

      A lookup field to the user object

  • 42. 
    What is the maximum number of master-detail lookup  relationships allowable per object?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

  • 43. 
    User at Universal Containers needs to be able to quickly create a contact record from the Account record's Chatter feed. How should the App Builder enable the functionality?
    • A. 

      By creating a custom "Create a Record" Action on the Account.

    • B. 

      By creating a custom "Detail Page" Button on the Account.

    • C. 

      By creating a custom "Detail Page" Button on the Contract.

    • D. 

      By creating a custom "Create a Record" Action on the Contract.

  • 44. 
    At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The App Builder would like to change this to a lookup field, but is not able to do so. What could be causing this?
    • A. 

      The Account record includes Invoice roll-up summary fields.

    • B. 

      The Invoice must have at least one Master-Detail field for reporting

    • C. 

      The Account is included in the workflow on the Invoice object.

    • D. 

      The Invoice records have existing values in the Account.

  • 45. 
    A custom button can be used for performing all of the following actions, except:
    • A. 

      Invoke a visualforce page in your Salesforce org

    • B. 

      Invoke a webpage URL

    • C. 

      Invoke a Javascript

    • D. 

      Invoke an Apex Trigger

  • 46. 
    A user wants to use inline editing from a list view to quickly edit records. What setting must be enabled?
    • A. 

      Enable inline editing

    • B. 

      Enable enhanced lists

    • C. 

      API access

    • D. 

      Both A & B

  • 47. 
    Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplish this with minimal clicks on the Salesforce1 mobile application. What is the recommended solution to meet this requirement? Choose 2 answers
    • A. 

      Create a global action on Account

    • B. 

      Create predefined values for most of the fields.

    • C. 

      Create a feedback object as a parent of Account.

    • D. 

      Create an object-specific action on Account.

  • 48. 
    What is a section of the Lightning App Builder tool? Choose 3 answers
    • A. 

      Selected publisher actions

    • B. 

      Mobile card

    • C. 

      Mini page layout

    • D. 

      Components

    • E. 

      Canvas

  • 49. 
    You would like to add a formatted textual description to your Lightning Page. What type of component would you use?
    • A. 

      Text

    • B. 

      Rich Text

    • C. 

      Visualforce

    • D. 

      Description

  • 50. 
    Universal Containers stores invoices in SAP. Users want to view invoice data on the related Account records in Salesforce. How can this be achieved? Choose 2 answers
    • A. 

      Create a custom Invoice object and connect to SAP using Data Loader

    • B. 

      Create an external object connected to an invoice table in SAP

    • C. 

      Use SAP data export functions to load data directly in Salesforce

    • D. 

      Connect to an OData Publisher Service for SAP databases

  • 51. 
    An app builder has been asked to provide users a way to identify a Contact's "Preferred Contact Method" directly on the Contact record. Users need to be able to identify whether a phone number or an email, is the Contact's preferred communication method. Which field type will allow the App Builder to accomplish this with the fewest fields possible?
    • A. 

      Formula

    • B. 

      Email

    • C. 

      Checkboxes

    • D. 

      Picklist

  • 52. 
    Which formula will you use to calculate the date/time difference between when the record was created and now?
    • A. 

      Today() - datevalue(created date)

    • B. 

      Now() - created date

    • C. 

      DateValue(created date) - today()

    • D. 

      Created date - Now()

  • 53. 
    An app builder would like to streamline the user experience by reflecting summarized calculations of specific fields on various objects. Which field types could be used in roll-up summary fields to accomplish this? Choose 3 answers
    • A. 

      Percent

    • B. 

      Date

    • C. 

      Formula

    • D. 

      Currency

    • E. 

      Number

  • 54. 
    • A. 

      An external ID is indexed and increases query performance

    • B. 

      An external ID can be either text, number or email data types

    • C. 

      An external ID is used to represent an identifier for a record from an external system

    • D. 

      External IDs are not case sensitive

  • 55. 
    Universal containers has included its orders as an external data object into Salesforce. You want to create a relationship between Accounts and the Orders object (one-to-many relationship) leveraging a key field for account which is on both external object and Account. Which relationship do you create:
    • A. 

      Lookup Relationship

    • B. 

      Master Detail Relationship

    • C. 

      Hierarchical Relationship

    • D. 

      External Lookup Relationship

    • E. 

      Indirect Lookup Relationship

  • 56. 
    Currently defined picklist values are retained when you change a picklist to a multi-select picklist?
    • A. 

      True

    • B. 

      False

  • 57. 
    Your company has an external database of payment information that they wish to populate in Salesforce. They have decided to use Lightning connect & External objects to fulfill this requirement. If they wish to link this external object to Opportunities, which kind of relationship will need to be created?
    • A. 

      Indirect lookup

    • B. 

      External lookup

    • C. 

      Master-‐detail

    • D. 

      Lookup

  • 58. 
    Which of the following statements are true about Record ID's? (Choose 2)
    • A. 

      The 18 character ID is case‐insensitive

    • B. 

      The 18 character ID is case‐sensitive

    • C. 

      The 15 character ID is case‐insensitive

    • D. 

      The 15 characterID is case‐sensitive

  • 59. 
    Universal Container want to store an area code and wants to be able to search for it in searches. Which are possible fields to store the data? (choose 2)
    • A. 

      Text

    • B. 

      Email

    • C. 

      Phone

    • D. 

      Multi Picklist

  • 60. 
    Field type conversion. Which of the following are true: (choose 2)
    • A. 

      Data can be lost converting from number to currency (assuming that field lengths are identical)

    • B. 

      Information can be lost when converting from text area (rich) to text area (long)

    • C. 

      Data can be lost when converting from simple picklist to multi picklist

    • D. 

      Data can be lost when converting from auto-number to text