Team Izzy - Knowledge Check

10 Questions | Total Attempts: 28

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Team Izzy - Knowledge Check


Questions and Answers
  • 1. 
    Customer confirmed that issue has been resolved.
    • A. 

      STK RESOLVED

    • B. 

      STK CLOSED

    • C. 

      ET3-ANGELES

  • 2. 
    An agent was working on a fresh ticket, call was routed to voice mail. What should be the next step?
    • A. 

      AWOL

    • B. 

      Resolve the ticket

    • C. 

      Park the ticket and re-assign to dialer

  • 3. 
    How many attempt/s should an agent perform if working on a repeat ticket?
    • A. 

      2

    • B. 

      3

    • C. 

      As much as you want

  • 4. 
    IES stands for?
    • A. 

      International Estate Scavenger

    • B. 

      Integrated Entertainment Solutions

    • C. 

      Internet Entertainment Services

  • 5. 
    What is the queue name for Big South Dispatch?
    • A. 

      Big South Dispatch Tickets

    • B. 

      Big South  - Truck Roll

    • C. 

      DISP-Keystone East

  • 6. 
    New York is in Central division. 
    • A. 

      True

    • B. 

      False

  • 7. 
    In which tab can we check the type of the ticket we are currently working? 
    • A. 

      Customer

    • B. 

      Summary

    • C. 

      Dispatches

  • 8. 
    What is the next action if you have reached the maximum attempt and still no customer  contact?
    • A. 

      STK RESOLVED

    • B. 

      STK CLOSED 

    • C. 

      ET3-ANGELES 

  • 9. 
    What type of ticket do we process?
    • A. 

      CR ticket

    • B. 

      ER Ticket

    • C. 

      IOP Ticket

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