Questionnaire #1 - Day 1

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| By Allan
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Allan
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Quizzes Created: 1 | Total Attempts: 68
Questions: 10 | Attempts: 68

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Questionnaire #1 - Day 1 - Quiz

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Questions and Answers
  • 1. 

    Which of the following fields is required to create a new user?

    • A.

      First name

    • B.

      Email address

    • C.

      Jive ID

    • D.

      Last name

    Correct Answer
    D. Last name
    Explanation
    To create a new user, the last name field is required. This is because the last name is a basic and essential piece of information needed to identify and differentiate individuals. It is commonly used in various systems and databases to maintain accurate records and ensure proper identification of users. The last name field helps to avoid any confusion or duplication of user profiles.

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  • 2. 

    How many calls can be received through a single phone number at the same time?

    • A.

      Unlimited

    • B.

      Only 1 can be received

    • C.

      Depends on the amount of devices available

    • D.

      A single number can receive up to 10 calls simultaneously

    Correct Answer
    A. Unlimited
    Explanation
    A single phone number can receive an unlimited number of calls at the same time. This means that there is no limit to the number of calls that can be received simultaneously on a single phone number.

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  • 3. 

    Does the Jive ID  and Email address on the users tab needs to be the same to work as needed?

    • A.

      Yes, they need to be the same.

    • B.

      Jive ID and Email address are the same

    • C.

      No, they can be different

    Correct Answer
    C. No, they can be different
    Explanation
    The correct answer is "No, they can be different." This means that the Jive ID and Email address on the users tab do not necessarily need to be the same in order to work as needed.

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  • 4. 

    Which of the following permissions is required to use the *14 code?

    • A.

      Super admin

    • B.

      User

    • C.

      No permission is required

    • D.

      Prompts

    Correct Answer
    D. Prompts
    Explanation
    To use the *14 code, the permission required is "Prompts". This suggests that the code is related to accessing or utilizing prompts in a system or application. The other options, such as Super admin and User, do not specifically mention prompts and therefore do not seem to be directly related to the use of the *14 code. Additionally, the option "No permission is required" contradicts the fact that the question is asking for the required permission.

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  • 5. 

    Which of the following dialing permission are selected by default when a new user is created?

    • A.

      Domestic long distance

    • B.

      Local

    • C.

      Malicious area codes

    • D.

      Domestic mobile

    • E.

      Toll free

    • F.

      International

    • G.

      Internal

    Correct Answer(s)
    A. Domestic long distance
    B. Local
    D. Domestic mobile
    G. Internal
    Explanation
    When a new user is created, the dialing permissions that are selected by default are Internal, Local, Domestic long distance, and Domestic mobile. This means that the user will be able to make calls within the organization (Internal), to nearby locations (Local), to other locations within the country (Domestic long distance), and to mobile numbers within the country (Domestic mobile).

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  • 6. 

    Andrew calls in to inform that he doesn't want his callers to hear a ring back tone when they call his extension, instead he would like them to listen to hold music. As a support representative select the appropriate response.

    • A.

      Offer an apology and inform the customer that this is not possible.

    • B.

      Advise the customer that the feature is currently in beta and will be available soon.

    • C.

      Make the change for his extension, and offer additional assistance.

    Correct Answer
    C. Make the change for his extension, and offer additional assistance.
  • 7. 

    Allan is calling in because he heard that Jive offers the ability to send and receive SMS. He would like to know if he can send SMS to his friend in UK. Select the appropriate response.

    • A.

      Yes, you can definitely send and receive SMS from UK.

    • B.

      Unfortunately Jive doesn't offer SMS at this time.

    • C.

      It will be necessary to request a UK phone number in order to use the SMS feature.

    • D.

      SMS is currently available for the US only.

    Correct Answer
    D. SMS is currently available for the US only.
  • 8. 

    Which of the following status icon colors statements on the devices section are correct.

    • A.

      Green - Device is registered and active.

    • B.

      Yellow - Phone is disconnected yet, registered.

    • C.

      Blue - This only applies when a customer is using the Jive Mobile App

    • D.

      Grey - The phone is offline and it is not registered.

    Correct Answer(s)
    A. Green - Device is registered and active.
    D. Grey - The phone is offline and it is not registered.
    Explanation
    The correct answer is that the green status icon indicates that the device is registered and active. This means that the device is connected and functioning properly. On the other hand, the grey status icon indicates that the phone is offline and not registered. This means that the device is not connected to the network and cannot be used for communication.

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  • 9. 

    If the language is changed on the line section of the PBX, does that automatically change the language for the PBX web portal?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Changing the language on the line section of the PBX does not automatically change the language for the PBX web portal. These are two separate settings and changing the language on one does not affect the other. Therefore, the statement is false.

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  • 10. 

    Samuel (accountant) is calling in because he needs to be able to pay the invoice. He is currently listed as a user. What permission needs to have to be able to access the billing section on the PBX?

    • A.

      Super admin

    • B.

      Accountant

    • C.

      Billing

    • D.

      View and Pay Invoices

    Correct Answer
    D. View and Pay Invoices
    Explanation
    Samuel, being an accountant, needs to have the "View and Pay Invoices" permission in order to access the billing section on the PBX. This permission allows him to view and pay the invoices, which is essential for his task of being able to pay the invoice.

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