Questionnaire #1 - Day 1

10 Questions | Total Attempts: 53

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Questionnaire #1 - Day 1 - Quiz

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Questions and Answers
  • 1. 
    Which of the following fields is required to create a new user?
    • A. 

      First name

    • B. 

      Email address

    • C. 

      Jive ID

    • D. 

      Last name

  • 2. 
    How many calls can be received through a single phone number at the same time?
    • A. 

      Unlimited

    • B. 

      Only 1 can be received

    • C. 

      Depends on the amount of devices available

    • D. 

      A single number can receive up to 10 calls simultaneously

  • 3. 
    Does the Jive ID  and Email address on the users tab needs to be the same to work as needed?
    • A. 

      Yes, they need to be the same.

    • B. 

      Jive ID and Email address are the same

    • C. 

      No, they can be different

  • 4. 
    Which of the following permissions is required to use the *14 code?
    • A. 

      Super admin

    • B. 

      User

    • C. 

      No permission is required

    • D. 

      Prompts

  • 5. 
    Which of the following dialing permission are selected by default when a new user is created?
    • A. 

      Domestic long distance

    • B. 

      Local

    • C. 

      Malicious area codes

    • D. 

      Domestic mobile

    • E. 

      Toll free

    • F. 

      International

    • G. 

      Internal

  • 6. 
    Andrew calls in to inform that he doesn't want his callers to hear a ring back tone when they call his extension, instead he would like them to listen to hold music. As a support representative select the appropriate response.
    • A. 

      Offer an apology and inform the customer that this is not possible.

    • B. 

      Advise the customer that the feature is currently in beta and will be available soon.

    • C. 

      Make the change for his extension, and offer additional assistance.

  • 7. 
    Allan is calling in because he heard that Jive offers the ability to send and receive SMS. He would like to know if he can send SMS to his friend in UK. Select the appropriate response.
    • A. 

      Yes, you can definitely send and receive SMS from UK.

    • B. 

      Unfortunately Jive doesn't offer SMS at this time.

    • C. 

      It will be necessary to request a UK phone number in order to use the SMS feature.

    • D. 

      SMS is currently available for the US only.

  • 8. 
    Which of the following status icon colors statements on the devices section are correct.
    • A. 

      Green - Device is registered and active.

    • B. 

      Yellow - Phone is disconnected yet, registered.

    • C. 

      Blue - This only applies when a customer is using the Jive Mobile App

    • D. 

      Grey - The phone is offline and it is not registered.

  • 9. 
    If the language is changed on the line section of the PBX, does that automatically change the language for the PBX web portal?
    • A. 

      True

    • B. 

      False

  • 10. 
    Samuel (accountant) is calling in because he needs to be able to pay the invoice. He is currently listed as a user. What permission needs to have to be able to access the billing section on the PBX?
    • A. 

      Super admin

    • B. 

      Accountant

    • C. 

      Billing

    • D. 

      View and Pay Invoices

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