Shake their hands
Greet with a loud and clear voice
Nod your head in acknowledgement
Both A and C
Both A and B
Apologize and offer to get them a new bowl/plate. Notify the lead or manager right away.
Apologize and walk away
Question the validity of their statement
Do not attend to their needs, and call a manager
Call for the server in the back
Approach the customer and have them seated or put them on the waitlist.
Direct them to an empty table while you remain seated.
Greet customers from your seat, and wait for the server in the back to hear.
Indicator that they would require better service.
Its a sign that they don't want to be bothered or attended to.
Assume they are new and are looking for popular items and server suggestions.
Strictly stick to answering their questions only.
Leave them to look at the menu and attend to your other tables
Tell the guests to check on yelp for popular items.
Yes, if he is sitting and talking to his friend.
No, leave him be and ignore that table until they leave
No, continue to check up on them and attend to their requests
Yes, we have a small restaurant and must seat our customers.
Write the allergens down and notify the kitchen before sending in the order, making sure to put "ALLERGIES:..." in your ticket.
Suggest food items that you think the customers would need to avoid.
Acknowledge allergens and put it on the ticket with "ALLERGIES..." so that the kitchen can read it before making their food.
Smile and wave.
Smile and greet them with loud voice.
Not your responsibility, continue with whatever task you were working on.
Wave to grab their attention and point them towards the waiting list.
Both bottles of sauces are at least half full
Utensils are fully stocked
The table has veggies (doubles, onions, basil)
The table and chairs are clean.
Seats the guest, takes their order, forgot to check up on the guests, but promptly brings them their check after their meal. ALL DONE WITH A SMILE
Seats the guests, greets the guest before taking their order, checks up on their well-being, and brings check promptly when asked/finished. ALL DONE WITH A SMILE
Seats guests, and waits til they are called upon to take orders, checks on them only once throughout their stay, and forgets to bring them their check.
Seats guests, takes orders, attends to their needs and proactively checks on the guests. Has had a bad day so couldn't work up a smile.
" How is everything here? Do you guys need anything else? Enjoy your meal!"
" What is the problem here? Did you guys need me to get you something?"
" How is the food tasting? Can i help you guys with anything else at the moment?"
" What do you guys need?"
Cleaning and Setting up tables.
Try desperately to get them to purchase the item. The sale matters most!
Offer the suggestions and wait for a response
Elaborate on the item, but don't take an exceeding amount of the guests time.
Display complete confidence in our food and be persuasive.
Knows price and portion sizes
Complains it is always the customers fault
Does not sell because it is a waste of time
Smiling while taking order
Leaning in slightly
"Are you still working on that?"
"Please wait your turn, I'll be taking another tables order"
"Let me get your server"
"Will you need change back?"
"May I take this out of your way?"