The Ideal Quiz On Customer

10 Questions | Total Attempts: 48

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The Ideal Quiz On Customer


Questions and Answers
  • 1. 
    Har PTP call pe summarization jaruri hai
    • A. 

      True

    • B. 

      False

  • 2. 
    Delinquency code kya hoga agar customer bolta hai ki who apni due date change karwana chahta hai?
    • A. 

      Funds short

    • B. 

      Funds long

    • C. 

      EMI vs DD

    • D. 

      Complaint – Due date

  • 3. 
    Agar customer kehta hai ki who payment 29th Sep ko online mode se karega aur uski due date 21st Sep thi , Aaj ki date 23rd Sep hai, Disposition kya hoga?
    • A. 

      Promise to Pay

    • B. 

      Pay later (Within 7 days)

    • C. 

      Pay later (After 7 days)

    • D. 

      Pay later (Later)

  • 4. 
    Cashpick up ki  maximum limit kitni hai?
    • A. 

      Rs 20,000

    • B. 

      Rs 1,20,000

    • C. 

      Rs 50,000

    • D. 

      Rs 15,000

  • 5. 
    Hum Call par TPC/RPC  ko bolenge ki humara massage customer ko de didijiyega taki woh call back kar sakte hai is number par 0124-6259980. Kya disposition use hoga is case me
    • A. 

      Call back non RPC

    • B. 

      Call Disconnected (RPC)

    • C. 

      Left Message

    • D. 

      Call back RPC

  • 6. 
    Hum kya dispose krenge agar customer ka real brother (Age 18+) bolta hai usne bas thodi der pehle payment kiya hai mobile App ke through.
    • A. 

      General information - Payment status(RPC)

    • B. 

      Already paid-Details not confirmed

    • C. 

      Message left

    • D. 

      Refer to Supervisor

  • 7. 
    Agar customer ECS activate karana chahta hai aur hume kehta hai ECS form FE ke sath bhej do. Kya code hum use krenge comments me?
    • A. 

      DEB 0

    • B. 

      DEB 1

  • 8. 
    Kitni baar customer ko Verification code  aata hai agar woh airtel outlet par visit karta hai pehli baar aur Payment cash karta hai?
    • A. 

      3

    • B. 

      2

    • C. 

      1

    • D. 

      0

  • 9. 
    Kya Customer ko OTP ki jarurat padti hai jab woh Home credit mobile App me register karta hai?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    Kab Niche likhe codes notes me mention karna jaruri hai call dispose karte waqt, Sahi Answer Choose kare.
    • A. 

      CCCU – When alarming words are used by the customer/RPC/TPC

    • B. 

      DEB1 – When customer does not want to activate auto debit

    • C. 

      99AM – When we use silent

    • D. 

      DEB0 – When customer wants to activate auto debit

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