Basic Of Front Office-2

12 Questions | Total Attempts: 686

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Basic Of Front Office-2

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Questions and Answers
  • 1. 
    Continental Plan include Lunch & Breakfast.
    • A. 

      True

    • B. 

      False

  • 2. 
    American Plan other name is Full Board Plan.
    • A. 

      True

    • B. 

      False

  • 3. 
    Standard International Check-In time for Hotels is 14:00 Hrs / 02:00 pm.
    • A. 

      True

    • B. 

      False

  • 4. 
    Reservation Department responsible only to take care of switchboard of telephone section too.
    • A. 

      True

    • B. 

      False

  • 5. 
    ___________________ is the section of Front Office responsible for Guest Luggage & related stuffs during entire Guest Cycle (use the picture give here)
    • A. 

      Valet

    • B. 

      Receptionist

    • C. 

      Concierage

    • D. 

      Belly Boy & Porter

  • 6. 
    News paper for guest in Guest room distributed by____________?
    • A. 

      Guest Relation Executive

    • B. 

      Lobby Manager

    • C. 

      Bell Boy

    • D. 

      Valet

  • 7. 
    Credit Limit given by Credit Card Holder to Credit Card Company called____
    • A. 

      No Post

    • B. 

      House Limit

    • C. 

      Floor Limit

    • D. 

      Allowance

  • 8. 
    _____________ (PMS) is the System used in Hotel.
    • A. 

      Profit Management System

    • B. 

      People Management System

    • C. 

      Property Management System

    • D. 

      None of above

  • 9. 
    Which Guest comes under SPATT (Special Attention) category?
    • A. 

      Senior Citizen

    • B. 

      All the Guest

    • C. 

      Pregnant Lady

    • D. 

      Both A & C

  • 10. 
    ________ is calculated by total revenue from room sold divide by total number of room sold.
    • A. 

      Average Occupancy Rate

    • B. 

      Average Daily Rate

    • C. 

      Average Room Rate

    • D. 

      Both B & C

  • 11. 
    _________ face impression is acceptable in Hospitality Industry.
    • A. 

      Shy face impression

    • B. 

      Angry Face Impression

    • C. 

      Over Friendly Impression

    • D. 

      Professional Face Impression

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