May God Grant You Wisdom.......

65 Questions | Total Attempts: 19

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May God Grant You Wisdom.......

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Questions and Answers
  • 1. 
     Case Study 2: Lamna Healthcare Clinic Background Lamna Healthcare is a local medical clinic comprised of doctors, nurses, and office staff. The company is implementing Dynamics 365 for Sales. Current environment • The company has the following environments: Sandbox, QA, and Production. • All environments use one custom app in the Unified Interface. • There is one solution in the Sandbox environment containing modifications to the Patient and Invoice forms. • A security group has been created for each environment. You configure the system as follows: • Duplicate detection is not set for the Patient entity. • The currency field for Service Fee is set to two decimal places. • Mailboxes are set to synchronize with Microsoft Exchange in the Production instance. Testing and customization • All changes are first created in the Sandbox environment and then imported into the QA environment for testing. • Testers only have access to the QA environment where testing occurs. • Doctors and nurses enter patient, billing, diagnostic, and other information directly. Security roles: There are two custom security roles; one for doctors and nurses, and another for the support staff. Data import • You import records for all current patients and past patients for the last five years. • A static worksheet of the patient records was exported after data import for validation. All records have been updated since that time. Requirements Functional • Ensure changes can be quickly made to customizations in the Production environment. • Provide all staff members access to a list of patients with the flue. • Provide doctors the ability to add medications related to a patient without navigating away from the patient's record. Medications must be stored against a custom entity named Medication. • Provide doctors, nurses, and office staff default navigation schemes based on their roles. User interface • Populate the custom field Follow-up Date with a date seven days from the visit date if a custom Follow-up checkbox is selected. Display the Visit Date field on the Visit form. Do not display the Follow-up Date field. • Display values in the Service Fee field as whole dollars. • The Status field on the Patient form contains historical data that must be retained. Issues You observe the following issues: • For some imported patient records, the doctor's name in the Current Doctor field is not spelled correctly. • A nurse uses the search on the All Patients view and cannot find a patient who left the clinic last year. • During testing, a nurse discovers a redundant field on the patient record. • An office staff member tests emails, but the email is not sent. • The modification to the Patient form needs to be tested immediately, but the Invoice form modification needs to be tested the following week. • A new user account for a doctor has been created in Office 365. The user account for the doctor must be available only in the QA environment. • A change in process has caused a Status field to be unnecessary to display on the Patient form.  
  • 2. 
    Case Study: 3 Contoso Suites This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other question on this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study: To display the first question on this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background Current Environment • Contoso Suites is a hotel chain that is in the process of implementing Dynamics 365 Customer Service to manage their events and front desk registrations. • Guest stay types consist of business, personal, and conference. • Each guest stay follows the same stages: Reservation. Check-in, Stay, and Check-out. • The majority of the system configuration is completed, and testing is in progress. • There are three Dynamics 365 environments: Sandbox, QA. and Production. System settings are the same for the three environments. • All emails are configured for Production. • The company partners with a third-party service that provides weather forecasts and flight arrivals information for the places where they have hotels. Security • Security roles are assigned to teams. • Users are assigned to teams. • The Contact entity is set to have basic read privileges only. Questions & Answers PDF P-20 www.certkillers.net • During testing, a user reports a spelling mistake on the Number of Children label. An administrator corrects the spelling in the Sandbox environment and imports the unmanaged solution into the QA environment. Business Requirements • The events coordinator needs a dashboard containing the weather forecast and flight arrivals along with events that they are managing and their work schedule. • Guests must be entered as contact records in the system. Returning guests must be added directly from an existing contact record. • The contact record must include a preferences section that has information such as newspaper preferences and slipper size. • The contact record must show a chart of all previous stay types. • Preferences must be stored only on the contact record so that the information is always current. • All the colors in the system must be consistent with the Contoso branding. • Duplicate contact records must be eliminated, and all guest records combined under one contact. Technical Requirements • The hotel wants to avoid custom development and Inline frames (Iframes) where possible- • A duplicate detection rule must be created for contacts to show an alert when an email already exists in the system. • The Number of Guests field must be mandatory only when the Check-in stage is active for the front desk agent- • Customization must be made in the Sandbox environment, exported as a managed solution, and imported into the QA environment. • Information from an external travel agent database is used to see potential reservations. The database consists of Name. Arrival Date, Departure Date, and Cost per Night- The information must be read only. Issues • During testing, a user discovered that on the guest record, there are two stay type fields: Stay Type, which is an option set, and Stay, which is a lookup. Stay does not appear in any other area. • The front desk staff does not receive any alerts when creating contacts even if the contacts have the same email address. • When a manager assigns a contact to a front desk agent, the front desk agent cannot see the record. • The front desk staff currently must enter all the guest information, even if the guest has stayed at the hotel previously.  
  • 3. 
    To 
  • 4. 
    You need to setup annual surveys, what should you do?
    • A. 

      Enable voice of the customer

    • B. 

      Use dialogs

    • C. 

      Enable customer insights

    • D. 

      Install a custom workflow solution

  • 5. 
    You need to ensure that attendance records contain the proper default values. What should you do?
    • A. 

      A workflow

    • B. 

      A field mapping

    • C. 

      A business process flow

    • D. 

      A business rule

  • 6. 
    You need to prompt the caseworker when populating the allergies field. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
    • A. 

      Add a condition

    • B. 

      Display an error message

    • C. 

      Set a default value for the field

    • D. 

      Configure the lock/unlock option

    • E. 

      Set the text field visibility to true

    • F. 

      Set the business required option true

    • G. 

      Add a recommendation

  • 7. 
    You need to move changes to the production environment. What should you do?
    • A. 

      Import an unmanaged solution with a default publisher.

    • B. 

      Import a managed solution with a default publisher.

    • C. 

      Import a managed solution with a custom publisher.

    • D. 

      Import an unmanaged solution with a custom publisher.

  • 8. 
    You need to configure text messaging. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
    • A. 

      Enable change tracking on the attendance record entity.

    • B. 

      Create a schedule trigger.

    • C. 

      Send SMS by using a built-in connector.

    • D. 

      Create a wait condition.

    • E. 

      Send SMS by using an external connector

    • F. 

      Enable change tracking for the child entity

  • 9. 
    You need to make the Child Attendance report available. What should you do?
    • A. 

      Transfer the Child Attendance report by using a third-party tool.

    • B. 

      Open the Child Attendance report from the sandbox and change the data source to production.

    • C. 

      Add attendance log to the related record types.

    • D. 

      Add the report to a solution and export the solution. Next, import the exported solution into production.

  • 10. 
    You need to ensure that new childcare workers can use Dynamics 365 within Microsoft Outlook. What should you do?
    • A. 

      Push the Dynamics 365 App for Outlook to childcare workers.

    • B. 

      Push the Dynamics 365 for Outlook to childcare workers.

    • C. 

      Have the childcare worker deploy Dynamics 365 App for Outlook.

    • D. 

      Have the childcare worker install the Dynamics add-in from Outlook.

  • 11. 
    You need to track date information. How should you configure date tracking?  For Child's birthday
    • A. 

      User Local

    • B. 

      Date Only

    • C. 

      Time-Zone Independent

  • 12. 
    HOTSPOT You need to track date information. How should you configure date tracking?  Childs arrival 
    • A. 

      Date Only

    • B. 

      User Local

    • C. 

      Time- Zone Independent

  • 13. 
    You need to track date information. How should you configure date tracking for Staff Meeting
    • A. 

      Date Only

    • B. 

      User Local

    • C. 

      Time-Zone Independent

  • 14. 
    You need to assist the support worker's effort to attach a field trip form to Elizabeth’s record. What should you do?
    • A. 

      Update the SharePoint GUID

    • B. 

      Upload the document under the child's new name in Dynamics 365.

    • C. 

      Upload the document to a manually created SharePoint location under the new name in Dynamics

    • D. 

      Update the SharePoint record name.

  • 15. 
    You need to make adjustments to the user experience. Where should you make changes to resolve the reported issues of calendar is in a different language?
    • A. 

      System settings

    • B. 

      Personal options

    • C. 

      Dynamics 365 Administration Center

    • D. 

      Microsoft 365 Administration Center

  • 16. 
    You need to make adjustments to the user experience. Where should you make changes to resolve the reported issue of Dynamics 365 keeps asking users to sign in?
    • A. 

      System settings

    • B. 

      Personal options

    • C. 

      Dynamics 365 Administration Center

    • D. 

      Microsoft 365 Administration Center

  • 17. 
    Select the ones you likeYou need to create an attendance log for the supervisor. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct.
    • A. 

      Add a filter for age groups.

    • B. 

      Create a system view

    • C. 

      Create a personal view

    • D. 

      Add a filter for teams of workers

    • E. 

      Add a filter by date

    • F. 

      Save and publish

    • G. 

      Save and share

  • 18. 
    You need to ensure that a child’s record information is available to their childcare worker. What should you do with the child’s record when a child turns seven? To answer, select the appropriate actions'
    • A. 

      Share

    • B. 

      Merge

    • C. 

      Create Relationship

    • D. 

      Reassign

  • 19. 
    You need to ensure that a child’s medication information is available to their childcare worker. What should you do with the child’s medication records when a child turns seven? To answer, select the appropriate actions'
    • A. 

      Cascade active

    • B. 

      Cascade All

    • C. 

      Cascade None

    • D. 

      Cascade User-Owned

  • 20. 
    You need to configure the capacity for doctors to add medications. How should you complete each configuration? Which form type should you implement?
    • A. 

      Main

    • B. 

      Card

    • C. 

      Quick View

    • D. 

      Quick Create

  • 21. 
    You need to configure the capacity for doctors to add medications. How should you complete each configuration? 
    • A. 

      User

    • B. 

      Patient

    • C. 

      Medication

  • 22. 
    You need to update the Service Fee field to meet requirements, What should you modify?
    • A. 

      Data Type

    • B. 

      Field Type

    • C. 

      Precision

    • D. 

      Minimum and Maximum values

  • 23. 
    You need to resolve the redundant field issue. What should you do?
    • A. 

      Delete the field from the solution in the Sandbox environment.

    • B. 

      Remove the field from the solution in the Sandbox environment.

    • C. 

      Remove the field from the solution in the QA environment.

    • D. 

      Delete the field from the solution in the QA environment.

  • 24. 
    You need to test the Patient form. What should you do immediately? To answer, select the appropriate options in the answer area. Timeframe to perform action immediately?
    • A. 

      Immediately - Remove the form

    • B. 

      Immediately - Delete the form

    • C. 

      Immediately - Import the form

  • 25. 
    You need to test the Patient form. What should you do next week? To answer, select the appropriate options in the answer area. Timeframe to perform action next week
    • A. 

      Modify the imported form in the QA environment.

    • B. 

      Add the modified form to a new solution

    • C. 

      Add the original form to a new solution and modify.

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