Sc Preparation / Communication

20 Questions | Total Attempts: 13

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Sc Preparation / Communication


Questions and Answers
  • 1. 
    Select 3 most appropriate aspects of ‘Hold verbiage’ to place the call on hold?
    • A. 

      Seek Permission

    • B. 

      State Reason

    • C. 

      State the hold duration

    • D. 

      Press the mute button

    • E. 

      Thank the advisor stating 'Thank you for your time'

  • 2. 
    Select 3 most appropriate aspects of call closing formalities:
    • A. 

      Set expectation on the plan delivery date or next connect

    • B. 

      Offer Summary

    • C. 

      Offer additional help

    • D. 

      Inquire about the rest of the day plan

    • E. 

      Inquire about the number of plans he can send

  • 3. 
    Select the most appropriate question phraseology
    • A. 

      Want to see the cash flow report?

    • B. 

      You want to see the cash flow report?

    • C. 

      Do you want to see the cash flow report?

    • D. 

      Cash flow report is to be viewed?

  • 4. 
    Select 3 most appropriate aspects of ‘Repetitions’ parameter?
    • A. 

      Active listening

    • B. 

      Appropriate Headset Mic setting

    • C. 

      Shouldn't interrupt 

    • D. 

      Shouldn't Overlap

    • E. 

      Mute button ‘ON’

  • 5. 
    Select 3 most appropriate aspects of rapport building?
    • A. 

      Personalized the call

    • B. 

      How is your day shaping up so far?

    • C. 

      Fluent conversation/No awkward pauses

    • D. 

      What are your plans for the weekend?

    • E. 

      Finding common grounds

    • F. 

      How is the weather there?

  • 6. 
    Within articles ‘the’ denotes generic and ‘an’ denotes specific attributes. True or false?
    • A. 

      True

    • B. 

      False

  • 7. 
    Work hours in US firms are usually:
    • A. 

      40hrs

    • B. 

      45hrs

    • C. 

      48hrs

  • 8. 
    US flag has _ _ number of stars representing the number of states( select the correct option)
    • A. 

      50

    • B. 

      51

    • C. 

      52

    • D. 

      56

  • 9. 
    Select the correct phonetic resemblance: T as in ____
    • A. 

      Tango

    • B. 

      Tatanka

    • C. 

      Tang

    • D. 

      Taco

  • 10. 
    I as in ______
    • A. 

      Indiana

    • B. 

      Ink

    • C. 

      Indigo

    • D. 

      Inspector

  • 11. 
    F as in _____
    • A. 

      France

    • B. 

      Fort

    • C. 

      Foxtrot

    • D. 

      Fire

  • 12. 
    Q as in ________
    • A. 

      Queen

    • B. 

      Quest

    • C. 

      Quote

    • D. 

      Quebec

  • 13. 
    Articles, Tenses, Preposition, Adjectives & Conjunctions - Select the correct option: I’ll ___ the plan by 30th
    • A. 

      Send

    • B. 

      Send you

    • C. 

      Send to you

    • D. 

      Have sent

  • 14. 
    The marker is ____ the desk 
    • A. 

      Back of

    • B. 

      Behind

    • C. 

      Backside of

    • D. 

      Buttering

  • 15. 
    I dint ___ he was on a call
    • A. 

      Know

    • B. 

      Knew

    • C. 

      Aware

    • D. 

      Knowing

  • 16. 
    It’s a beautiful house ('beautiful' is a/an _____)
    • A. 

      Verb

    • B. 

      Conjunction

    • C. 

      Adverb

    • D. 

      Adjective

  • 17. 
    Singular vs plural: Select the right option She ____ 4 children 
    • A. 

      Have

    • B. 

      Has

    • C. 

      Is having

    • D. 

      Was had

  • 18. 
    There were a couple of _______ waiting 
    • A. 

      Person

    • B. 

      People

    • C. 

      Persons

    • D. 

      Pupils

  • 19. 
    In US the phraseology for temperature is stated as ______
    • A. 

      Celsius

    • B. 

      Degrees

    • C. 

      Fahrenheit

    • D. 

      Kelvin

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