Quiz Who’s Calling? – Type Of Caller & Type Of Business

3 Questions

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Quiz Whos Calling?  Type Of Caller & Type Of Business

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Questions and Answers
  • 1. 
    Please select 7 below the steps on how to handle an angry caller
    • A. 

      Stay calm

    • B. 

      Apologize gracefully

    • C. 

      Find a solution

    • D. 

      Don’t take it personally.

    • E. 

      Actively sympathize.

    • F. 

      Let the customer until he is done

    • G. 

      Use your best listening skills.

    • H. 

      Just keep on smiling

    • I. 

      Take a few minutes on your own.

    • J. 

      Dont let the caller take control of the call

  • 2. 
    Please select 5 below ​on How to identify a fraud caller
    • A. 

      Voice Distortion

    • B. 

      Cant verify the account-

    • C. 

      Will promise you the stars

    • D. 

      Foreign accent

    • E. 

      Cant talk english

    • F. 

      Voice Over IP (VoIP)

    • G. 

      International Calling

    • H. 

      Trying to end the call in a hurry

  • 3. 
    Please select 6 below on Effective ways to handle a chatty caller.
    • A. 

      Listen Carefully

    • B. 

      Explain Yourself Clearly

    • C. 

      Ask question to make the customer feel you're friendly

    • D. 

      Politely Redirect the Caller

    • E. 

      Always emphatize

    • F. 

      Direct Questions

    • G. 

      Dont let the customer talk

    • H. 

      Control the Conversation

    • I. 

      Don’t Sacrifice the Quality of the call for short handle times