Find a solution
Don’t take it personally.
Let the customer until he is done
Use your best listening skills.
Just keep on smiling
Take a few minutes on your own.
Dont let the caller take control of the call
Cant verify the account-
Will promise you the stars
Cant talk english
Voice Over IP (VoIP)
Trying to end the call in a hurry
Explain Yourself Clearly
Ask question to make the customer feel you're friendly
Politely Redirect the Caller
Dont let the customer talk
Control the Conversation
Don’t Sacrifice the Quality of the call for short handle times