MIS Chapter 2 Test 2 Study

48 Questions | Total Attempts: 757

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Mis chapter 2 test study


Questions and Answers
  • 1. 
    An enterprise resource planning (ERP) system is:
    • A. 

      A collection of integrated software for every functional area within an organization.

    • B. 

      A collaborative document management system that stores and manages documents needed by the entire organization.

    • C. 

      a database management system that maintains information on the information resources for the entire enterprise.

    • D. 

      A strategic planning methodology that promotes enterprise-wide planning rather than decentralized planning.

  • 2. 
    Which of the following activities tracks inventory and information among business processes and across companies?
    • A. 

      Supply chain management (SCM)

    • B. 

      Enterprise resource management (ERM)

    • C. 

      Business intelligence (BI)

    • D. 

      Distribution information systems (DIS)

  • 3. 
    Most large manufacturing companies use _____ processes, which ensure that the right parts are available as products in process move down the assembly line.
    • A. 

      Ready manufacturing

    • B. 

      Just-in-time manufacturing

    • C. 

      Hyper manufacturing

    • D. 

      Immediate production

  • 4. 
    _____ is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright.
    • A. 

      SaaS

    • B. 

      IaaS

    • C. 

      PaaS

    • D. 

      DSS

  • 5. 
    _____ are functions that support CRM after the sale.
    • A. 

      Customer service and support

    • B. 

      Analytics

    • C. 

      Sales force automation

    • D. 

      Marketing campaign management

  • 6. 
    The path a product or service follows from the originator of the product or service to the end consumer is called ____.
    • A. 

      Inventory control

    • B. 

      The market strategy

    • C. 

      The distribution chain

    • D. 

      Transaction processing

  • 7. 
    _____ is the most popular social locationing system.
    • A. 

      Geoloqi

    • B. 

      Facebook Places

    • C. 

      Gowalla

    • D. 

      Foursquare

  • 8. 
    You visit your local florist to order flowers for a party you were preparing for. The florist, however, did not have the type of flower arrangement you hoped for but the florist was able to immediately find, order, and deliver this arrangement directly to your home from their supplier. What kind of relationship does this represent?
    • A. 

      An information partnership

    • B. 

      A collaborative business

    • C. 

      Dynamic communication

    • D. 

      Customer sharing

  • 9. 
    Which of the following is a fundamental goal of CRM systems?
    • A. 

      To produce and deliver a product or service at the time the customer wants it.

    • B. 

      To lower the costs of maintaining inventory systems.

    • C. 

      To manage and track customer interactions.

    • D. 

      To continuously improve the quality of products and processes.

  • 10. 
    Allmart is a retail store chain with branches in more than 20 states in the US. They are planning to change their ERP software to a more retail management-specific one. Which of the following ERP vendors would best suit Allmart?
    • A. 

      SAP

    • B. 

      Microsoft

    • C. 

      Oracle

    • D. 

      Infor

  • 11. 
    Which of the following supply chain activities keeps the cost of transporting materials as low as possible consistent with safe and reliable delivery?
    • A. 

      Logistics

    • B. 

      Production

    • C. 

      Cost and Price

    • D. 

      Fulfillment

  • 12. 
    Just-in-time (JIT) is:
    • A. 

      A method for continuously improving the quality of products and processes.

    • B. 

      A method of manufacturing where large inventories need to be maintained.

    • C. 

      A method for producing or delivering a product or service precisely when the customer wants it.

    • D. 

      A method that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful.

  • 13. 
    MailEx is a logistics company currently in need of an ERP product for managing the firm better. Which of the following ERP vendors would best suit a logistics company like MailEx?
    • A. 

      Infor

    • B. 

      Oracle/PeopleSoft

    • C. 

      SAP

    • D. 

      Microsoft

  • 14. 
    The early stage of ERP was carried out in the 1970s through a system called ____.
    • A. 

      Customer Relationship Management (CRM)

    • B. 

      Database Management System (DBMS)

    • C. 

      Materials Requirement Planning (MRP)

    • D. 

      Decision Support System (DSS)

  • 15. 
    Which of the following CRM functions empower sales representatives with information and business intelligence focused on customer buying patterns and needs?
    • A. 

      Customer service and support

    • B. 

      Analytics

    • C. 

      Sales force automation

    • D. 

      Marketing campaign management

  • 16. 
    Which of the following systems uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better?
    • A. 

      SCM

    • B. 

      TPS

    • C. 

      ERP

    • D. 

      CRM

  • 17. 
    Qriosity Inc., a company of less than 100 seats, is in need of suitable ERP software. The company having had a long, fruitful relationship with Microsoft for more than 10 years, wants to buy a Microsoft ERP product? Which of the following is suitable ERP software for Qriosity Inc.?
    • A. 

      Microsoft Dynamics AX

    • B. 

      Microsoft Dynamics GP

    • C. 

      Microsoft Dynamics SL

    • D. 

      Microsoft Dynamics NAV

  • 18. 
    Organizations choose and deploy ERP systems for many different benefits and reasons. Which of the following is a way that firms use to calculate such benefits?
    • A. 

      Through CRM and SCM

    • B. 

      Through clients and customers, who get the final benefits

    • C. 

      Through calculation of ROI, weighted against the benefits expected

    • D. 

      Through comparison of costs of using ERP and MRP

  • 19. 
    The Web 2.0:
    • A. 

      Is a technology that focuses on online collaboration, users as both creators and modifiers of content, dynamic and customized information feeds, and many other engaging Web-based services.

    • B. 

      is a computer network consisting of a collection of internet sites that offer text and graphics and sound and animation resources through the hypertext transfer protocol.

    • C. 

      is a reference that points to a whole document or to a specific element within a document.

    • D. 

      Is a computer network consisting of a worldwide network of computer networks that use the TCP/IP network protocols to facilitate data transmission and exchange.

  • 20. 
    What is the difference between SCM and CRM?
    • A. 

      CRM records information about products and services; SCM records information about customers.

    • B. 

      CRM stores and processes transactional information; CRM stores and processes business intelligence.

    • C. 

      SCM manages production and delivery information; CRM manages customer information.

    • D. 

      CRM records and processes operational data; SCM records and processes tactical information.

  • 21. 
    Which of the following ERP software is most suitable for Forca, an aircraft manufacturer with more than 20000 employees?
    • A. 

      SYSPRO

    • B. 

      SAP Business One

    • C. 

      Oracle ERP

    • D. 

      Sage MAS 90 ERP

  • 22. 
    Which of the following ERP software is most suitable for Exacto, a precision instrument manufacturer with 400 seats?
    • A. 

      Infor ERP Solution

    • B. 

      Microsoft Dynamics AX

    • C. 

      SAP Business One

    • D. 

      Intuit QuickBooks Enterprise

  • 23. 
    _____ was one of the first to offer SaaS for CRM software.
    • A. 

      Oracle

    • B. 

      SAP

    • C. 

      Salesforce.com

    • D. 

      Microsoft

  • 24. 
    Which of the following steps is included in the sales process?
    • A. 

      Analytics

    • B. 

      Contact management

    • C. 

      Customer service and support

    • D. 

      Marketing campaign management

  • 25. 
    _____ is a form of a microblog and allows you to send and receive text messages of roughly 140 characters or fewer.
    • A. 

      Huddle

    • B. 

      A tweet

    • C. 

      Sparks

    • D. 

      A Circle