Training - Mini Quiz 2

10 Questions | Total Attempts: 205

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Training - Mini Quiz 2

Questions and Answers
  • 1. 
    What needs to be in the subject field when sending a virtual fax?
    • A. 

      The PBX domain

    • B. 

      The customer's fax number

    • C. 

      The access code

    • D. 

      Nothing. This field must be blank

  • 2. 
    A Shared Voicemail Box can be added to a device.
    • A. 

      True

    • B. 

      False

  • 3. 
    Currently, we inform customers that there can be how many callers in a conference room at one time?
    • A. 

      10

    • B. 

      20

    • C. 

      3

    • D. 

      There is no limit to how many callers can be in a conference room

  • 4. 
    Call queues and ring groups are similar, in that they allow an incoming call to ring at multiple lines at the same time. Which one is able to ring to both internal lines and external phone numbers?
    • A. 

      A ring group

    • B. 

      A call queue

    • C. 

      Both

    • D. 

      Neither

  • 5. 
    How can customers add a sound clip to the PBX portal?
    • A. 

      Dial *14 from their phone

    • B. 

      Upload a file from their computer via the Sound Clips tab

    • C. 

      Upload a file from their computer via the Hold Music tab

    • D. 

      Both A and B

  • 6. 
    What types of files can be uploaded into the Hold Music section?
    • A. 

      .wav

    • B. 

      .mp3

    • C. 

      .wav49

    • D. 

      .ulaw

    • E. 

      .gif

    • F. 

      .m4p

  • 7. 
    Why is it important to close all nodes in a dial plan (no red targets)?
    • A. 

      Standard courtesy to callers routed through a dial plan

    • B. 

      Open nodes cause the call to disconnect

    • C. 

      Call data will not show up in call reports

    • D. 

      Leaving open red targets will cause a call loop

  • 8. 
    Which dial plan node will follow an extension's Find Me/Follow Me settings?
    • A. 

      Simple Dial

    • B. 

      Line & Voicemail

    • C. 

      Both A and B

    • D. 

      Neither. Find Me/Follow Me settings only apply when dialing an extension directly

  • 9. 
    A Modify Caller ID node will add a custom prefix to the caller ID of an incoming call.
    • A. 

      True

    • B. 

      False

  • 10. 
    Each Dial Plan can only have 1 Schedule node.
    • A. 

      True

    • B. 

      False

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