Letters & Attachments
Member Contacts
Member File
Authorizations
Member File Tab
Interruption of Care
Appeals
Social Work dept.
Field Assessor
Care Coordinator
Care Manager
Care Manager
Social Work dept.
Intake UAS Nurse
Intake CDPAP
Intake Coordinator
Email the Intake Nurse and advise Sarah the nurse will call back
Email Intake Representative and request someone follow up with Sarah
Create an Activity Log, Assign the activity Log to the Intake Nurse and send an FYI email to the Intake Nurse advising of Sarah's request.
Advise Sarah unfortunately she cannot make any changes. However , when her mom becomes a member she can call back and speak to the assigned Care manager.
Send an email to the UM dept requesting the home care agency be changed from Caring Home Care to White Glove.
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Care Manager
Field Assessor
Intake Nurse
Care Coordinator
UM department
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