Measured Learning Quiz - June 2010 - Startek English

10 Questions | Total Attempts: 88

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Measured Learning Quiz - June 2010 - Startek English

Measured Learning Quizzes focus on 3 main categories: Customer Experience, Process, and Product.


Questions and Answers
  • 1. 
    What is Business Internet Fax?
    • A. 

      Traditional fax line for Bell’s business customers only

    • B. 

      Traditional fax line for Bell’s internet customers

    • C. 

      A web based fax that allows customers to send/receive faxes over the internet

    • D. 

      One phone line that can be used for faxing and internet

  • 2. 
    Customers can build their own website using this application.*** there may be multiple answers***
    • A. 

      EasySiteWizard Pro

    • B. 

      EasyBlogBuilder Pro

    • C. 

      Announcer Pro

    • D. 

      EasySiteOptimizer

  • 3. 
    A domain registration costs  
    • A. 

      $15.00/year

    • B. 

      $20.00/year

    • C. 

      $30.00/year

    • D. 

      $50.00/year

  • 4. 
    What is the Title of the InfoZone document that shows you how to debundle a customer from KeyPak High Speed to the new A-la-carte BIS Structure?
    • A. 

      Business Non-Dedicated Internet – Index

    • B. 

      EOM Modify Orders –Business Internet Service

    • C. 

      EOM Migration Orders – Business Internet Service

    • D. 

      Change from KeyPak to BIS A la Carte or Bundle

  • 5. 
    Of the available options below, which BCRIS screens are required when debundling a KeyPak account? *****there may be multiple answers*****
    • A. 

      Directory

    • B. 

      Service & Equipment (S&E)

    • C. 

      Installation Remarks

    • D. 

      Special Billing Arrangement (SBA)

    • E. 

      Indicative

  • 6. 
    A customer calls in saying that he cancelled his BIS service 2 weeks after he received it and is disputing the charges on his bill.  What charges are valid charges on his bill? *****there may be multiple answers*****
    • A. 

      Shipping charge

    • B. 

      Activation charge

    • C. 

      One month minimum billing

    • D. 

      Termination charge

  • 7. 
    What is the name of the InfoZone document that provides you with the positioning to answer the following customer question? “Why is the Ontario government going to charge tax on Internet access services?” (HST)
    • A. 

      Harmonized Sales Tax (HST) Coming to Ontario and BC

    • B. 

      HST (ON - BC) - Questions and Answers

    • C. 

      HST (ON – BC) - Customer Letter

    • D. 

      Harmonized Sales Tax - Billing System Matrix

  • 8. 
    An Ottawa customer with Local Link lines calls in to say that he is still being billed for the Local Calling Area Expansion charge and that he shouldn’t.  What date can you tell him that the surcharge for this expansion has stopped?
    • A. 

      July 14th

    • B. 

      August 12th

    • C. 

      April 27th

    • D. 

      June 18th

  • 9. 
    True or False Questions that start with Who, what, when, where, why and how are open ended questions?
    • A. 

      True

    • B. 

      False

  • 10. 
    What are the expectations when transferring a customer to another department?****there may be multiple answers*****
    • A. 

      Advise the customer that you will need to transfer him to another department

    • B. 

      Warm transfer the customer (up to a maximum of 5 minutes), explain the situation to the other department, and conference the customer in

    • C. 

      Provide the customer with the direct number in case they need to call back later

    • D. 

      Provide the customer with the direct number and tell them to call back later

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