Mdw 2.0 - Scan , Answer & Win!!! - Quiz, Trivia & Questions

9 Questions | By Chetan Mathur | Updated: Mar 18, 2022 | Attempts: 179

Questions

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Questions and Answers

1.

How many annual footfalls do we have on the Merchant website?
- A.
  
  1.9 MM footfalls per year
- B.
  
  19 MM footfalls per year
Correct Answer
B. 19 MM footfalls per year
2.

Our Merchant website is utilized approximately 10 times more than our phone channel.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
3.

In the last 24 months, how many digital implementations did we have in Merchant Services?
- A.
  
  No Digital Implementation
- B.
  
  50 Digital Implementations
- C.
  
  Approximately 120 Digital Implementations
Correct Answer
C. Approximately 120 Digital Implementations
4.

Globally, our RTF for chat is 22% better than Phone.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
5.

We have Mobile App capabilities in 4 different markets, select one market where this app is available
- A.
  
  Australia & New Zealand
- B.
  
  Afghanistan
- C.
  
  Indonesia
- D.
  
  India
Correct Answer
A. Australia & New Zealand
6.

When our Merchants are enrolled into the online dispute model, their chargebacks are reduced by one third. Is this a true statement?
- A.
  
  True
- B.
  
  False
Correct Answer
A. True
7.

Our monthly MI enrollment run rate for 2019 is at -
- A.
  
  A quarter of where we were in 2018
- B.
  
  Half of where we were in 2018
- C.
  
  Double the number of enrollments vs 2018
Correct Answer
C. Double the number of enrollments vs 2018
8.

Chat channel only helps with enrollment and password reset requests. Merchants cannot leverage chat channel for other servicing requests (Maintenance, Banking, Payment enquires, etc.)
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
9.

In the context of web browsing, this tool allows simultaneous join navigation of the Merchant website by both CCP & Merchant. Which tool is this?In the context of web browsing, this tool allows simultaneous join navigation of the Merchant website by both CCP & Merchant. Which tool is this called?
- A.
  
  DocUpload
- B.
  
  DocuSign
- C.
  
  CoBrowse
Correct Answer
C. CoBrowse

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Current Version
Mar 18, 2022

Quiz Edited by
ProProfs Editorial Team
Sep 18, 2019

Quiz Created by
Chetan Mathur

Mdw 2.0 - Scan , Answer & Win!!!

How many annual footfalls do we have on the Merchant website?

Our Merchant website is utilized approximately 10 times more than our phone channel.

In the last 24 months, how many digital implementations did we have in Merchant Services?

Globally, our RTF for chat is 22% better than Phone.

We have Mobile App capabilities in 4 different markets, select one market where this app is available

When our Merchants are enrolled into the online dispute model, their chargebacks are reduced by one third. Is this a true statement?

Our monthly MI enrollment run rate for 2019 is at -

Chat channel only helps with enrollment and password reset requests. Merchants cannot leverage chat channel for other servicing requests (Maintenance, Banking, Payment enquires, etc.)

In the context of web browsing, this tool allows simultaneous join navigation of the Merchant website by both CCP & Merchant. Which tool is this?In the context of web browsing, this tool allows simultaneous join navigation of the Merchant website by both CCP & Merchant. Which tool is this called?