Mdw 2.0 - Scan, Answer & Win
9 Questions
.
Questions and Answers
- 1.How many annual footfalls do we have on the Merchant website?
- A.
1.9 MM Footfalls per year
- B.
19 MM Footfalls per year
- 2.Our Merchant website is utilized approximately 10 times more than our phone channel.
- A.
True
- B.
False
- 3.In last 24 months, how many digital implementations did we have in Merchant Services?
- A.
No Digital Implementation
- B.
50 Digital Implementations
- C.
Approx. 120 Digital Implementations
- 4.Globally, Our RTF for Chat is 22% better than Phone.
- A.
True
- B.
False
- 5.We have Mobile App capability in 4 different markets, select one market where this app is available
- A.
Australia & New Zealand
- B.
Afghanistan
- C.
Indonesia
- D.
India
- 6.When our Merchants are enrolled into the online dispute model, their chargebacks are reduced by 1/3, is this a true statement?
- A.
Yes
- B.
No
- 7.Our monthly MI enrollment run rate for 2019 is at -
- A.
A quarter of where we were in 2018
- B.
Half of where we were in 2018
- C.
Double the number of enrollments vs. 2018
- 8.Chat channel only helps with Enrollment and Password reset requests. Merchants cannot leverage chat channel for other servicing requests (Maintenance, Banking, Payment enquires etc.)
- A.
True
- B.
False
- 9.In the context of web browsing, this tool allows simultaneous joint navigation of the Merchant website by both CCP & the Merchant. Which tool is this?
- A.
DocUpload
- B.
DocuSign
- C.
CoBrowse
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