Mdw 2.0 - Scan, Answer & Win

9 Questions

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Mdw 2.0 - Scan, Answer & Win - Quiz

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Questions and Answers
  • 1. 
    How many annual footfalls do we have on the Merchant website? 
    • A. 

      1.9 MM Footfalls per year

    • B. 

      19 MM Footfalls per year

  • 2. 
    Our Merchant website is utilized approximately 10 times more than our phone channel.
    • A. 

      True

    • B. 

      False

  • 3. 
    In last 24 months, how many digital implementations did we have in Merchant Services?
    • A. 

      No Digital Implementation

    • B. 

      50 Digital Implementations

    • C. 

      Approx. 120 Digital Implementations

  • 4. 
    Globally, Our RTF for Chat is 22% better than Phone.
    • A. 

      True

    • B. 

      False

  • 5. 
    We have Mobile App capability in 4 different markets, select one market where this app is available 
    • A. 

      Australia & New Zealand

    • B. 

      Afghanistan

    • C. 

      Indonesia

    • D. 

      India

  • 6. 
    When our Merchants are enrolled into the online dispute model, their chargebacks are reduced by 1/3, is this a true statement?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    Our monthly MI enrollment run rate for 2019 is at -
    • A. 

      A quarter of where we were in 2018 

    • B. 

      Half of where we were in 2018 

    • C. 

      Double the number of enrollments vs. 2018

  • 8. 
    Chat channel only helps with Enrollment and Password reset requests. Merchants cannot leverage chat channel for other servicing requests (Maintenance, Banking, Payment enquires etc.)
    • A. 

      True

    • B. 

      False

  • 9. 
    In the context of web browsing, this tool allows simultaneous joint navigation of the Merchant website by both CCP & the Merchant. Which tool is this?
    • A. 

      DocUpload

    • B. 

      DocuSign

    • C. 

      CoBrowse

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