MDP P & P - Level 5

22 Questions | Total Attempts: 48

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MDP P & P - Level 5

Questions and Answers
  • 1. 
    If a Staff Member is unable to work a scheduled shift, they are required to call in a minimum of how long prior to their shift?
    • A. 

      1 hour

    • B. 

      2 hours

    • C. 

      3 hours

  • 2. 
    Being absent for medical reasons and family emergencies are 2 reasons that are understandable and acceptable with proper documentation.
    • A. 

      True

    • B. 

      False

  • 3. 
    At minimum, how long should an individual work at Granite City prior to being eligible to become a Certified Trainer?
    • A. 

      3 months

    • B. 

      6 months

    • C. 

      1 year

  • 4. 
    What are some of the performance qualities a Certified Trainer should have?
    • A. 

      Demonstrates excellent communication skills

    • B. 

      Maintains high personal and professional standards

    • C. 

      Displays a positive attitude

    • D. 

      Displays teamwork and instill a team player mentality

    • E. 

      All of the above

  • 5. 
    Check all that apply to how a Manager should approach coaching a Staff Member.
    • A. 

      Ask for an explanation of the behavior

    • B. 

      Be direct in approaching the issue

    • C. 

      Acknowledge Staff Members successes

    • D. 

      Include a timeframe when improvement is expected

    • E. 

      Offer help by retraining

    • F. 

      Document the coaching session

    • G. 

      Scold the staff member in front of peers

  • 6. 
    A witness should always be present any time you conduct a verbal or written warning.
    • A. 

      True

    • B. 

      False

  • 7. 
    Jokes that make fun of different cultures or ethnicities is acceptable and does not go against Granite City’s Non-Discrimination Policy.
    • A. 

      True

    • B. 

      False

  • 8. 
    If a Staff Member feels that they have been discriminated against, what needs to occur and who needs to be contacted?
    • A. 

      An investigation; Human Resources

    • B. 

      An investigation; President

    • C. 

      A Question and Answer session; Recruiting

  • 9. 
    What does RASS stand for?
    • A. 

      Respectable Alcohol Salesperson and Serviceperson

    • B. 

      Responsible Alcohol Service and Sales

    • C. 

      Responsible Acting Service and Sales

  • 10. 
    How often must FOH Staff Members be revalidated in RASS training?
    • A. 

      Every 6 months

    • B. 

      Every year

    • C. 

      Every 2 years

  • 11. 
    Who is station training delivered by for BOH Staff Members?
    • A. 

      Culinary Partner

    • B. 

      Certified Trainers

    • C. 

      Assistant Kitchen Managers

  • 12. 
    How long is Granite City’s introductory period?
    • A. 

      30 days

    • B. 

      60 days

    • C. 

      90 days

  • 13. 
    The purpose of Granite City’s introductory period is for the Staff Member and Granite City to evaluate each other before establishing an on-going relationship.
    • A. 

      True

    • B. 

      False

  • 14. 
    Granite City allows Leave of Absence for Staff Members for what two reasons?
    • A. 

      Military Leave

    • B. 

      Family Medical Leave Act (FMLA)

    • C. 

      Vacation

    • D. 

      Long Holiday Weekend

  • 15. 
    What reasons can FMLA be used?
    • A. 

      Persons own serious illness

    • B. 

      The birth of a child

    • C. 

      Child placement in connection with adoption

    • D. 

      Their child or spouse has a serious illness

    • E. 

      Their parent has a serious illness

    • F. 

      All of the above

  • 16. 
    Granite City’s Open Door Policy states that if you have a problem or issue with your working conditions, co-workers, company policy, anything related to your job, or a harassment complaint that you can discuss it with whomever you feel most comfortable without fear of retaliation.
    • A. 

      True

    • B. 

      False

  • 17. 
    Requests for pay out of a 100% Secret Shopper Report or an hourly referral bonus should be submitted to whom?
    • A. 

      HR

    • B. 

      Payroll

    • C. 

      Accounts Payable

  • 18. 
    Labor Law Posters, Benefits Posters, FMLA Posters, and Open Door Policies are examples of what postings should NOT be posted in the break areas.
    • A. 

      True

    • B. 

      False

  • 19. 
    All Staff Members checks that are received by a store location after a Staff Member is terminated must be sent out by regular mail to the address printed on the check on the pay date it was received.
    • A. 

      True

    • B. 

      False

  • 20. 
    Who is the Staff Member of the Month Selection Committee made up of?
    • A. 

      In-Store Trainers

    • B. 

      All FOH and BOH Managers

    • C. 

      3 other appointed Staff Members

    • D. 

      All if the above

  • 21. 
    Guidance should always be taken from the locations DO and HR department prior to taking disciplinary action from an investigation.
    • A. 

      True

    • B. 

      False

  • 22. 
    Granite City TIP Reporting Policy states that all Staff Members must report all tips on their tax return.
    • A. 

      True

    • B. 

      False

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