MDP P & P - Level 5
- 1.If a Staff Member is unable to work a scheduled shift, they are required to call in a minimum of how long prior to their shift?
- A.
1 hour
- B.
2 hours
- C.
3 hours
- 2.Being absent for medical reasons and family emergencies are 2 reasons that are understandable and acceptable with proper documentation.
- A.
True
- B.
False
- 3.At minimum, how long should an individual work at Granite City prior to being eligible to become a Certified Trainer?
- A.
3 months
- B.
6 months
- C.
1 year
- 4.What are some of the performance qualities a Certified Trainer should have?
- A.
Demonstrates excellent communication skills
- B.
Maintains high personal and professional standards
- C.
Displays a positive attitude
- D.
Displays teamwork and instill a team player mentality
- E.
All of the above
- 5.Check all that apply to how a Manager should approach coaching a Staff Member.
- A.
Ask for an explanation of the behavior
- B.
Be direct in approaching the issue
- C.
Acknowledge Staff Members successes
- D.
Include a timeframe when improvement is expected
- E.
Offer help by retraining
- F.
Document the coaching session
- G.
Scold the staff member in front of peers
- 6.A witness should always be present any time you conduct a verbal or written warning.
- A.
True
- B.
False
- 7.Jokes that make fun of different cultures or ethnicities is acceptable and does not go against Granite City’s Non-Discrimination Policy.
- A.
True
- B.
False
- 8.If a Staff Member feels that they have been discriminated against, what needs to occur and who needs to be contacted?
- A.
An investigation; Human Resources
- B.
An investigation; President
- C.
A Question and Answer session; Recruiting
- 9.What does RASS stand for?
- A.
Respectable Alcohol Salesperson and Serviceperson
- B.
Responsible Alcohol Service and Sales
- C.
Responsible Acting Service and Sales
- 10.How often must FOH Staff Members be revalidated in RASS training?
- A.
Every 6 months
- B.
Every year
- C.
Every 2 years
- 11.Who is station training delivered by for BOH Staff Members?
- A.
Culinary Partner
- B.
Certified Trainers
- C.
Assistant Kitchen Managers
- 12.How long is Granite City’s introductory period?
- A.
30 days
- B.
60 days
- C.
90 days
- 13.The purpose of Granite City’s introductory period is for the Staff Member and Granite City to evaluate each other before establishing an on-going relationship.
- A.
True
- B.
False
- 14.Granite City allows Leave of Absence for Staff Members for what two reasons?
- A.
Military Leave
- B.
Family Medical Leave Act (FMLA)
- C.
Vacation
- D.
Long Holiday Weekend
- 15.What reasons can FMLA be used?
- A.
Persons own serious illness
- B.
The birth of a child
- C.
Child placement in connection with adoption
- D.
Their child or spouse has a serious illness
- E.
Their parent has a serious illness
- F.
All of the above
- 16.Granite City’s Open Door Policy states that if you have a problem or issue with your working conditions, co-workers, company policy, anything related to your job, or a harassment complaint that you can discuss it with whomever you feel most comfortable without fear of retaliation.
- A.
True
- B.
False
- 17.Requests for pay out of a 100% Secret Shopper Report or an hourly referral bonus should be submitted to whom?
- A.
HR
- B.
Payroll
- C.
Accounts Payable
- 18.Labor Law Posters, Benefits Posters, FMLA Posters, and Open Door Policies are examples of what postings should NOT be posted in the break areas.
- A.
True
- B.
False
- 19.All Staff Members checks that are received by a store location after a Staff Member is terminated must be sent out by regular mail to the address printed on the check on the pay date it was received.
- A.
True
- B.
False
- 20.Who is the Staff Member of the Month Selection Committee made up of?
- A.
In-Store Trainers
- B.
All FOH and BOH Managers
- C.
3 other appointed Staff Members
- D.
All if the above
- 21.Guidance should always be taken from the locations DO and HR department prior to taking disciplinary action from an investigation.
- A.
True
- B.
False
- 22.Granite City TIP Reporting Policy states that all Staff Members must report all tips on their tax return.
- A.
True
- B.
False
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