Mcdonlads Customer Service

14 Questions | Total Attempts: 701

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Mcdonlads Customer Service

A customer service questionare for mcdonalds Crew Members. Do you know what true customer service means?


Questions and Answers
  • 1. 
    Who are the most importaint people in the restaurant?
    • A. 

      Crew members

    • B. 

      Managers

    • C. 

      Customers

    • D. 

      Proprietors

  • 2. 
    What is the main reason we keep the dining room clean?
    • A. 

      Because the managers get angry if we dont keep it clean.

    • B. 

      In case we get a spot check from head office

    • C. 

      Customers enjoy a clean place to eat

    • D. 

      Becasue the policy says we have to keep it clean.

  • 3. 
    Which of the following are importaint? (you can select more then one)
    • A. 

      Great quality food.

    • B. 

      Positive customer communication

    • C. 

      Quick service

    • D. 

      Clean restaurant

  • 4. 
    How should you greet a customer on front counter?
    • A. 

      *hand up* hey! anyone ready to order?

    • B. 

      (say nothing wait untill they come over)

    • C. 

      *Hand up* could i help anyone at all?

    • D. 

      Can i help you?

  • 5. 
    When do we use the wet floor sign?
    • A. 

      Only when we do a full mop of the floor

    • B. 

      If there any spills on the floor or if you are doing any mopping.

    • C. 

      If theres been a spill.

    • D. 

      Only if theres a flood in the toilets.

  • 6. 
    How do you greet somone on drive through?
    • A. 

      "welcome to McDonalds, what can i get for you today"

    • B. 

      "what can i get ya?"

    • C. 

      "welcome to Maccas, can i help you?"

    • D. 

      "what can i get you"

  • 7. 
    If there is a wait on a part of a meal (e.g. 1 minute on apple pies) do you....
    • A. 

      Just wait for the pie to cook then place it on the tray

    • B. 

      Let the customer know theres a 1 minute wait on apple pies

    • C. 

      Yell at the kitchen staff

    • D. 

      Let the customer know theres a short wait on the pies and invite them to sit down and you will bring out the apple pie

  • 8. 
    How do we bring out food to a customer?
    • A. 

      Use a tray if its more then 1 item

    • B. 

      Just carry it over

    • C. 

      Carry it over any way you want but it should be advoided as it wastes time

    • D. 

      Always use a tray.

  • 9. 
    If a burger/fries/nuggets looks a bit below quality should you?....
    • A. 

      Just fix it your self so the customer wont notice

    • B. 

      NEVER touch the food, just hand it over as is, it all tastes the same anyway.

    • C. 

      Serve it but aplologise to the customer and say we have trainees in the back.

    • D. 

      Ask the kitchen to fix it, if not replace it with a new buger/fries/nuggets

  • 10. 
    Should you ever agrue with a customer?
    • A. 

      Never,listen to the customer, try to fix the problem if its simple (missing drink e.g.) otherwise get a manager and always be polite

    • B. 

      Only if you are SURE you are in the right. the manager will back you up.

    • C. 

      Try to get the customer to accept the error, mcdonlads can`t afford to just keep replacing bugers.

    • D. 

      Just stop the customer before they finish speaking and grab a manager.

  • 11. 
    A little old lady is taking AGES to order and is slowing down your target times...
    • A. 

      Tell her shes taking too long and other customers need to order.

    • B. 

      Be pantient, slow down and take the order, thank her and farewell her properly.

    • C. 

      Try to close the sale by saying "ok, was that eat in or take away?"

    • D. 

      Talk faster, it will automaticly speed up the customer.

  • 12. 
    What must you ALWAYS have start of shift?
    • A. 

      Clean and ironed uniform, hat ,special award badges.

    • B. 

      Uniform, hat, name badge, clean shoes, pen.

    • C. 

      Clean and ironed uniform, hat, name badge, clean shoes, pen (if your on front counter)

    • D. 

      Clean and ironed uniform, hat, name badge, clean shoes.

  • 13. 
    A little boy has dropped his drink on the floor whats the first thing you do?
    • A. 

      Replace the drink

    • B. 

      Put a safety sign up

    • C. 

      Just tell a manager

    • D. 

      Apologise and ask the manager if we can replace it

  • 14. 
    With 5 people on front counter where should they be (assuming theres only 2 working registers and its rush hour)?
    • A. 

      2 anchors, 2 backing up register A and 1 backing up register B

    • B. 

      2 anchors and the 3 jsut backing up where ever.

    • C. 

      2 anchors, 1 backup and 2 on drink draw

    • D. 

      2 people anchor, 2 people backing up and one person on drink draw.