Because the managers get angry if we dont keep it clean.
In case we get a spot check from head office
Customers enjoy a clean place to eat
Becasue the policy says we have to keep it clean.
Great quality food.
Positive customer communication
*hand up* hey! anyone ready to order?
(say nothing wait untill they come over)
*Hand up* could i help anyone at all?
Can i help you?
Only when we do a full mop of the floor
If there any spills on the floor or if you are doing any mopping.
If theres been a spill.
Only if theres a flood in the toilets.
"welcome to McDonalds, what can i get for you today"
"what can i get ya?"
"welcome to Maccas, can i help you?"
"what can i get you"
Just wait for the pie to cook then place it on the tray
Let the customer know theres a 1 minute wait on apple pies
Yell at the kitchen staff
Let the customer know theres a short wait on the pies and invite them to sit down and you will bring out the apple pie
Use a tray if its more then 1 item
Just carry it over
Carry it over any way you want but it should be advoided as it wastes time
Always use a tray.
Just fix it your self so the customer wont notice
NEVER touch the food, just hand it over as is, it all tastes the same anyway.
Serve it but aplologise to the customer and say we have trainees in the back.
Ask the kitchen to fix it, if not replace it with a new buger/fries/nuggets
Never,listen to the customer, try to fix the problem if its simple (missing drink e.g.) otherwise get a manager and always be polite
Only if you are SURE you are in the right. the manager will back you up.
Try to get the customer to accept the error, mcdonlads can`t afford to just keep replacing bugers.
Just stop the customer before they finish speaking and grab a manager.
Tell her shes taking too long and other customers need to order.
Be pantient, slow down and take the order, thank her and farewell her properly.
Try to close the sale by saying "ok, was that eat in or take away?"
Talk faster, it will automaticly speed up the customer.
Clean and ironed uniform, hat ,special award badges.
Uniform, hat, name badge, clean shoes, pen.
Clean and ironed uniform, hat, name badge, clean shoes, pen (if your on front counter)
Clean and ironed uniform, hat, name badge, clean shoes.
Replace the drink
Put a safety sign up
Just tell a manager
Apologise and ask the manager if we can replace it
2 anchors, 2 backing up register A and 1 backing up register B
2 anchors and the 3 jsut backing up where ever.
2 anchors, 1 backup and 2 on drink draw
2 people anchor, 2 people backing up and one person on drink draw.