Mc02 - Getting The Most Out Of The Mc User Connect

9 Questions | Total Attempts: 2951

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Mc02 - Getting The Most Out Of The Mc User Connect

Questions and Answers
  • 1. 
    The login ID and Password for MC User Connect must be the same ID and Password used for your login to your company's Maintenance Connection database.
    • A. 

      True

    • B. 

      False

  • 2. 
    The MC Customer Alerts link to new or important articles and updates.
    • A. 

      True

    • B. 

      False

  • 3. 
    Which website can be used to sign up for access to MC User Connect?
    • A. 

      Www.maintenanceconnection.com

    • B. 

      Www.helpmehelpyou.com

    • C. 

      Www.mcuserconnect.com

    • D. 

      Www.mcuniversity.com

  • 4. 
    From the action buttons at the home page of MC User Connect, you can accomplish which of the following?
    • A. 

      Enter a Work Order

    • B. 

      Submit a Ticket

    • C. 

      Update Your Status

    • D. 

      All of the above

  • 5. 
    Which feature in MC User Connect provides access to reference articles?
    • A. 

      News and Updates

    • B. 

      Library

    • C. 

      MC University

    • D. 

      Product Suggestions

  • 6. 
    MC University provides on-demand, online, flexible learning for a subscription-based cost.
    • A. 

      True

    • B. 

      False

  • 7. 
    What are a few of the benefits of submitting a request straight through MC User Connect? (Select all that apply)
    • A. 

      Single-Click Access

    • B. 

      Attach Screenshots and Screencasts

    • C. 

      Support from Wizards

    • D. 

      Route to Appropriate Department

  • 8. 
    Users can schedule a time to meet with our Support Staff up to two weeks in advance.
    • A. 

      True

    • B. 

      False

  • 9. 
    The My Activities section provides quick access to what?
    • A. 

      Expression Guide

    • B. 

      User Guide

    • C. 

      Live, Email, and Phone Support

    • D. 

      View Requests and Statuses

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