May Quiz #2 Group A

12 Questions

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Group Quizzes & Trivia

Select the BEST Answer


Questions and Answers
  • 1. 
    “This call is recorded for ______________.”
    • A. 

      Quality Insurance

    • B. 

      Quality Assurance

    • C. 

      Quality Assurance or Security Purposes

    • D. 

      Security Purposes

    • E. 

      All of the above

  • 2. 
    Which of the following situations that up-selling is necessary?
    • A. 

      Score update

    • B. 

      Odds update

    • C. 

      Available balance update

    • D. 

      No telebet account, general inquiries

    • E. 

      All of the above

  • 3. 
    Player hangs up the phone and there was no opportunity to up-sell. What would you do?
    • A. 

      Cuss, swear, and curse.

    • B. 

      Call back the player and up-sell.

    • C. 

      There is no need to call the player. It was the player who ended the call anyway.

    • D. 

      Up-sell thru SMS.

    • E. 

      All of the above

  • 4. 
    “Hi, my username is RC031281, Victoria Oriental Mindoro and Violet Security Answers. I want to place bet.”
    • A. 

      Proceed with the bet.

    • B. 

      Ask for the Player’s name.

    • C. 

      Ask for the Player’s username.

    • D. 

      Ask for the security questions.

    • E. 

      All of the above

  • 5. 
    If the player wants to add more selections on his previous multiples bet, you can just mention the odds of the new added selection.
    • A. 

      True

    • B. 

      False

    • C. 

      Unsure

  • 6. 
    Garrie Borromeo is a KB player. He places his bet five minutes before the kick-off time. He doesn’t want you to call the traders. He asks you to just place the bet for whatever amount and odds that will be accepted. What will you do?
    • A. 

      Call the trader.

    • B. 

      Tell the player we can’t place his bet.

    • C. 

      Place his bet but set his expectations.

    • D. 

      Check BETDAQ.

    • E. 

      All of the above

  • 7. 
    What is the best way to remind players who don’t want to hear Php0.00 as their balance?
    • A. 

      “Waley na po kayo andalucia”

    • B. 

      “Zero balance na po kayo. Deposit na po”

    • C. 

      “Lahat po ng funds nyo nasa live bets na, deposit na po tayo.”

    • D. 

      “Wititit na po tayong kuwarta.”

    • E. 

      All of the above

  • 8. 
    It’s already been 1 hour that you are talking to Richard Chua and you’re concerned with your AHT going up, what will you do?
    • A. 

      Transfer the call to the other agent on shift.

    • B. 

      End the call and tell the player you will call him back.

    • C. 

      End the call because you need to go to the C. R.

    • D. 

      End the call and tell the player about our AHT.

    • E. 

      None of the above.

  • 9. 
    Mr. Lacsina would want to know all the NBA teams stats (wins, loses, players, injuries,etc) before placing his bets. What will you do?
    • A. 

      Tell him you can only place his bets.

    • B. 

      Tell him you have limited resources to search for his queries.

    • C. 

      Tell him you need to put him on hold and you’ll make further research.

    • D. 

      Tell him to access nba.com on his own.

    • E. 

      Tell him it will compromise your AHT.

  • 10. 
    Player refused your NBA upsell. What will you do?
    • A. 

      Ask him what other sports he’s interested at and tell him the available odds.

    • B. 

      End the call.

    • C. 

      Beg him that you need to make a sale.

    • D. 

      Tell him that you can tell who’s going to win the match.

    • E. 

      All of the above.

  • 11. 
    Mr. Reonal called in that he asked for NBA odds thru SMS and that he has not received any response from us. What are you going to tell him?
    • A. 

      Tell him our cellphone lines are not working.

    • B. 

      Tell him we no longer accommodate requests thru SMS.

    • C. 

      Tell him we can dictate the odds over the phone.

    • D. 

      Apologize and and acknowledge that we have received his text and we’ll be sending SMS blast anytime soon and that he just needs to wait.

    • E. 

      All of the above.

  • 12. 
    A player is complaining that it takes 15-20 minutes before an agent answers his call. What will you do?
    • A. 

      Tell him it’s impossible and that he’s lying.

    • B. 

      Tell him our lines are not working.

    • C. 

      Apologize and tell him that’s the standard waiting time.

    • D. 

      Apologize and tell him all agents might be engaged.

    • E. 

      All of the above.