Without a doubt, I never miss an opportunity to improve
I review the trends and evaluate the data
I have a system set in place, but haven't made changes
I don't have a follow up program
No I have a "Don't Ask Don't Tell" policy
Absolutely, I am always encouraging interactivity with customers
I write their names down- somewhere
I have a list of names and addresses, but haven't done a follow up program
I make changes and include my customers in those decisions
I review past successes and implement change
I had a sale, it didn't work
I don't know where to start
Competitive research was done, and hasn't changed
I don't have competitors, my product is unique
I know my competitors and implement strategies to set my brand apart
Changing my approach sounds complicated
My brand is very recognizable and unique to my organization
I have a logo but nothing else
I have a plan but don't know how to move forward
Yes, my organization is recognized locally
No, the Internet is a passing fad
I have a site but no traffic or sales
Yes, it provides about 15% of my sales
My website is a piece of art!
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