March Quiz 1 - Contact Center

10 Questions

Settings
Please wait...
March Quizzes & Trivia

March quiz - part A


Questions and Answers
  • 1. 
     As per the company policy, credit card purchase can be refunded on :   
    • A. 

      Cash after three days.

    • B. 

      On Al Shaya card.

    • C. 

      Back to the credit card

    • D. 

      Any of the above.

  • 2. 
     The proper action to be taken for a cancelled / void transaction on Al Shaya  card is :
    • A. 

      Top up the card by the store.

    • B. 

      Do a manual Top Up by UPS.

    • C. 

      Refund the amount in cash to the customer.

    • D. 

      No action will be taken as the money will be refunded automatically.

  • 3. 
    To cancel an item from mother care online order :
    • A. 

      Ask the customer to edit or cancel the item throw website.

    • B. 

      Call the warehouse and asked them to cancel the item when they delivery.

    • C. 

      Cancel the whole order and asked customer to make a new order.

    • D. 

      Any of the above.

  • 4. 
    The proper time to put a customer in hold is:
    • A. 

      35 Sec

    • B. 

      40 Sec

    • C. 

      45 Sec

    • D. 

      None of the above

  • 5. 
    The dead air during a call shouldn’t  exceed :
    • A. 

      10 sec

    • B. 

      15 sec

    • C. 

      20 sec

    • D. 

      None of the above

  • 6. 
    COMS stands for :
    • A. 

      Customer order monitors system.

    • B. 

      Customer order manager system.

    • C. 

      Customer online managing system.

    • D. 

      Managing platform for online shopping.

  • 7. 
      Awaiting payment order means :
    • A. 

      Order in delivery

    • B. 

      Order at the store

    • C. 

      Order not complete.

    • D. 

      None of the above.

  • 8. 
    Customers are eligible for cash refund if :
    • A. 

      Came back within 30 minutes

    • B. 

      Came back on the same day of purchase.

    • C. 

      Store driven errors.

    • D. 

      A & C.

  • 9. 
    Pottery Barn customers are eligible to refund cash if :
    • A. 

      Items been delivered.

    • B. 

      Items didn’t leave the warehouse.

    • C. 

      Refund only PB card.

    • D. 

      Escalated to management for decision.

  • 10. 
    Expired cards can be :
    • A. 

      Renewed immediately

    • B. 

      Renewed if approved by management.

    • C. 

      Transferred the funds to a new card.

    • D. 

      Apologize to the customer as we can’t assist.