Hobbyking Company Questions! Trivia Knowledge Test
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- 1.What does RMA stands for?
- A.
Return Merchant Agreement
- B.
Return Merchandise Agreement
- C.
Return Merchandise Authorization
- D.
Return Merchant Authorization
- 2.Which of the following items should be returned to us if it’s faulty?
- A.
N5000.6S.65
- B.
9306000064-0
- C.
MIBL-70460
- D.
9468000002-0
- 3.What is the percentage of the product cost that we can process a refund if the customer already opened the packaging but is dissatisfied with the product, given that the item is in good condition?
- A.
75%
- B.
60%
- C.
80%
- D.
70%
- 4.Which of the items below doesn’t have a 30-day warranty period?
- A.
912700001-0
- B.
912700005-0
- C.
9210000109-0
- D.
B5800.3S.25C
- 5.For order 20011100913, what is the the desired resolution of the customer for the returned item/s?
- A.
Full refund through store credits
- B.
A replacement
- C.
Full refund to his PayPal/ Credit Card account
- D.
Others
- 6.What is the time frame given to customers if their replacement part/s are still to be requested from the supplier?
- A.
1 to 2 weeks
- B.
2 to 4 weeks
- C.
2 to 6 weeks
- D.
2 weeks
- 7.How will you confirm if a battery is faulty if there is no 0.00 on its cell readings?
- A.
Deduct the lowest voltage reading with highest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
- B.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than 0.245, the battery is confirmed faulty.
- C.
Deduct the highest voltage reading with lowest voltage reading, if the answer is greater than -0.245, the battery is confirmed faulty.
- D.
Deduct the lowest voltage reading with highest voltage reading, if the answer is less than 0.245, the battery is confirmed faulty.
- 8.A customer from Canada ordered from US West Warehouse, however, he contacted us because he didn’t want to receive the order. You advised the customer to send back the parcel under No Fuss Returns, which address should you provide the customer?
- A.
Washington Warehouse address
- B.
Arkansas Warehouse address
- C.
Oregon Warehouse address
- D.
New York CS Office address
- 9.Who will approve a missing item claim worth more than $100 and weighs more than 1kg?
- A.
Customer Service Representative
- B.
Product Specialist
- C.
Team Leader
- D.
Supervisor
- 10.Which of the following warranty claims cannot be confirmed by a CSR?
- A.
Damage Item
- B.
Incorrect Item
- C.
Faulty Battery
- D.
None of the above
- 11.
![Which warranty claim should we request for a photo similar to the photo below?]( "Which warranty claim should we request for a photo similar to the photo below?")
Which warranty claim should we request for a photo similar to the photo below?- A.
Damage Part
- B.
Missing Part
- C.
Faulty Part
- D.
Incorrect Part
- 12.If the customer received a damaged parcel but there are no damaged item/s inside, how much compensation (in BP) should you give of the customer would ask, given that the s/he was able to provide proofs?
- A.
$6 BP
- B.
$4 BP
- C.
$2 BP
- D.
$0 – No compensation
- 13.A customer ordered from the new Oregon Warehouse. Unfortunately, upon receiving the order, one of the items (9351000012) is faulty. Which warehouse address should you provide to the customer?
- A.
New York CS office address
- B.
Oregon Warehouse address
- C.
International Warehouse address
- D.
None. The item is not required to be returned to us.
- 14.The following items have 1 year warranty period except;
- A.
476000026-0
- B.
SII30141040
- C.
RCG26cc
- D.
9249000747-0
- 15.How long is the estimated inspection period of warranty returned items?
- A.
10 days
- B.
2 weeks
- C.
1-3 weeks
- D.
7 days
.jpg "Which warranty claim should we request for a photo similar to the photo below?")
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