Managing Organizational Change! Trivia Quiz

1. Who recommended that leaders view change as a three-stage process?

Edward Deming

Kurt Lewin

Abraham Maslow

Curtis LeMay

Renowned social psychologist Kurt Lewin, recommended leaders view change as a three-stage process.

Explanation

Renowned social psychologist Kurt Lewin, recommended leaders view change as a three-stage process.

2. What is organizational change?

A change that occurs within an organization as a result of discipline, dedication, and commitment

The process of making leaders more accountable for their actions and decisions

Organizational change is defined as the adoption of a new idea or behavior by an organization; establishing new norms.

Explanation

Organizational change is defined as the adoption of a new idea or behavior by an organization; establishing new norms.

3. What is usually the first reaction to change?

Acceptance

Apathy

Enthusiasm

Resistance

The first reaction to change is usually resistance.

Explanation

The first reaction to change is usually resistance.

4. What is Stage 2 of the change process?

Changing

Unfreezing

Refreezing

Freezing

Stage 2: Changing. This stage involves modifying technology, tasks, structure, or distribution of people.

Explanation

Stage 2: Changing. This stage involves modifying technology, tasks, structure, or distribution of people.

5. What is the first thing to do in order to make a change?

Coordinate all ideas related to a proposed change

Gather all decision makers and come to a mutual agreement as to what needs to be changed

Observe change in action and make adjustments

Recognize the need for change

Regardless of what specifically needs to change, the first step is to recognize the need for change, a step that is far from easy.

Explanation

Regardless of what specifically needs to change, the first step is to recognize the need for change, a step that is far from easy.

6. What is the unfreezing stage for change?

Unfreezing is the process of identifying what areas need change

Unfreezing is a theory that suggests people change only when needs are met

Unfreezing is a deliberate management activity to prepare people for change

Unfreezing involves making decisions at the highest level first

Unfreezing is a deliberate management activity to prepare people for change.

Explanation

Unfreezing is a deliberate management activity to prepare people for change.

7. What stage of organizational change means going where the hurt is—where people feel the pain of poor policies or systems?

Changing

Unfreezing

Refreezing

Freezing

Unfreezing. Leaders begin organizational change by unfreezing, which means going where the hurt is—where people feel the pain of poor policies or systems.

Explanation

Unfreezing. Leaders begin organizational change by unfreezing, which means going where the hurt is—where people feel the pain of poor policies or systems.

8. What is Stage 3 of the changing process?

Refreezing

Freezing

Changing

Refreeszing

Refreezing. The final stage in the change process is refreezing. Just because you implemented a change and it appears to be going smoothly doesn‘t mean the job is done. You must lock-in (or refreeze) the desired outcomes and the new norms so they become permanent.

Explanation

Refreezing. The final stage in the change process is refreezing. Just because you implemented a change and it appears to be going smoothly doesn‘t mean the job is done. You must lock-in (or refreeze) the desired outcomes and the new norms so they become permanent.