Managing Organizational Change! Trivia Quiz

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Questions and Answers

1.

Who recommended that leaders view change as a three-stage process?
- A.
  
  Edward Deming
- B.
  
  Kurt Lewin
- C.
  
  Abraham Maslow
- D.
  
  Curtis LeMay
Correct Answer
B. Kurt Lewin

Explanation
Renowned social psychologist Kurt Lewin, recommended leaders view change as a three-stage process.

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2.

What stage of organizational change means going where the hurt is—where people feel the pain of poor policies or systems?
- A.
  
  Changing
- B.
  
  Unfreezing
- C.
  
  Refreezing
- D.
  
  Freezing
Correct Answer
B. Unfreezing

Explanation
Unfreezing. Leaders begin organizational change by unfreezing, which means going where the hurt is—where people feel the pain of poor policies or systems.

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3.

What is organizational change?
- A.
  
  A change that occurs within an organization as a result of discipline, dedication, and commitment
- B.
  
  The process of making leaders more accountable for their actions and decisions
- C.
  
  Defined as the process of creating a paradigm shift within the organization to establish rigid boundaries and inflexible policies geared to complete the mission
- D.
  
  Organizational change is defined as the adoption of a new idea or behavior by an organization; establishing new norms.
Correct Answer
D. Organizational change is defined as the adoption of a new idea or behavior by an organization; establishing new norms.

Explanation
Organizational change is defined as the adoption of a new idea or behavior by an organization; establishing new norms.

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4.

What is the first thing to do in order to make a change?
- A.
  
  Coordinate all ideas related to a proposed change
- B.
  
  Gather all decision makers and come to a mutual agreement as to what needs to be changed
- C.
  
  Observe change in action and make adjustments
- D.
  
  Recognize the need for change
Correct Answer
D. Recognize the need for change

Explanation
Regardless of what specifically needs to change, the first step is to recognize the need for change, a step that is far from easy.

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5.

What is the unfreezing stage for change?
- A.
  
  Unfreezing is the process of identifying what areas need change
- B.
  
  Unfreezing is a theory that suggests people change only when needs are met
- C.
  
  Unfreezing is a deliberate management activity to prepare people for change
- D.
  
  Unfreezing involves making decisions at the highest level first
Correct Answer
C. Unfreezing is a deliberate management activity to prepare people for change

Explanation
Unfreezing is a deliberate management activity to prepare people for change.

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6.

What is usually the first reaction to change?
- A.
  
  Acceptance
- B.
  
  Apathy
- C.
  
  Enthusiasm
- D.
  
  Resistance
Correct Answer
D. Resistance

Explanation
The first reaction to change is usually resistance.

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7.

What is Stage 2 of the change process?
- A.
  
  Changing
- B.
  
  Unfreezing
- C.
  
  Refreezing
- D.
  
  Freezing
Correct Answer
A. Changing

Explanation
Stage 2: Changing. This stage involves modifying technology, tasks, structure, or distribution of people.

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8.

What is Stage 3 of the changing process?
- A.
  
  Refreezing
- B.
  
  Freezing
- C.
  
  Changing
- D.
  
  Refreeszing
Correct Answer
D. Refreeszing

Explanation
Refreezing. The final stage in the change process is refreezing. Just because you implemented a change and it appears to be going smoothly doesn‘t mean the job is done. You must lock-in (or refreeze) the desired outcomes and the new norms so they become permanent.

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Current Version
Jul 22, 2020

Quiz Edited by
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Feb 05, 2015

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Managing Organizational Change! Trivia Quiz

Who recommended that leaders view change as a three-stage process?

What stage of organizational change means going where the hurt is—where people feel the pain of poor policies or systems?

What is organizational change?

What is the first thing to do in order to make a change?

What is the unfreezing stage for change?

What is usually the first reaction to change?

What is Stage 2 of the change process?

What is Stage 3 of the changing process?