Lunch And Learn (Customer Service Wiki And Google Drive)

6 Questions | Total Attempts: 109

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Lunch And Learn (Customer Service Wiki And Google Drive)

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Questions and Answers
  • 1. 
    What is the Username and Password to log into the wiki?
    • A. 

      Username - cswiki & password - wiki4cs

    • B. 

      Username - cswiki & password - w!k!4c$

    • C. 

      Username - cswiki & password - jive123

    • D. 

      Username - jivewiki & password - w!k!4j!ve

  • 2. 
    Where can you find information on the phone's basic functions?
    • A. 

      In the phone's function list under the phone type and on the main page of the phone model's information.

    • B. 

      In the provisioning wiki of that phone.

    • C. 

      On the main page of Phone Provisioning and Settings

    • D. 

      There is nothing in the Customer Care wiki with specific function information

  • 3. 
    You can search for certain features on different phones through labels.
    • A. 

      True

    • B. 

      False

  • 4. 
    Where can you find the call off number, the dress code guidelines, and the rules for the lab?
    • A. 

      CS Processes & Procedures

    • B. 

      New Employee Training

    • C. 

      Customer Service Reference Information

    • D. 

      CS Policies

  • 5. 
    What is located in the Wiki Squared page?
    • A. 

      A wiki outlline

    • B. 

      Links to phone provisioning

    • C. 

      Useful links to the Jive Core Manual

    • D. 

      Useful links to the Customer Service Wiki

  • 6. 
    What does T.O.T.A.L. stand for?
    • A. 

      Timeliness, Originality, Thankful, Accountability, Local

    • B. 

      Total, Ownership, Towards, All, Life

    • C. 

      Triumph, Outstanding, Thriving, Active, Learning

    • D. 

      Teamwork, Ownership, Trust, Accountability, Leadership

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