Lunch And Learn (Customer Service Wiki And Google Drive)
.
- 1.What is the Username and Password to log into the wiki?
- A.
Username - cswiki & password - wiki4cs
- B.
Username - cswiki & password - w!k!4c$
- C.
Username - cswiki & password - jive123
- D.
Username - jivewiki & password - w!k!4j!ve
- 2.Where can you find information on the phone's basic functions?
- A.
In the phone's function list under the phone type and on the main page of the phone model's information.
- B.
In the provisioning wiki of that phone.
- C.
On the main page of Phone Provisioning and Settings
- D.
There is nothing in the Customer Care wiki with specific function information
- 3.You can search for certain features on different phones through labels.
- A.
True
- B.
False
- 4.Where can you find the call off number, the dress code guidelines, and the rules for the lab?
- A.
CS Processes & Procedures
- B.
New Employee Training
- C.
Customer Service Reference Information
- D.
CS Policies
- 5.What is located in the Wiki Squared page?
- A.
A wiki outlline
- B.
Links to phone provisioning
- C.
Useful links to the Jive Core Manual
- D.
Useful links to the Customer Service Wiki
- 6.What does T.O.T.A.L. stand for?
- A.
Timeliness, Originality, Thankful, Accountability, Local
- B.
Total, Ownership, Towards, All, Life
- C.
Triumph, Outstanding, Thriving, Active, Learning
- D.
Teamwork, Ownership, Trust, Accountability, Leadership
Questions: 8 | Attempts: 408 | Last updated: Mar 15, 2017
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