Lodging 3M071B - 15
- 1.Which off-base commercial lodging (CL) establishments are initially being considered for use as CL, which office does not visit the CL establishments?
- A.
Security Forces
- B.
Fire Dogs
- C.
Public Health
- D.
Contracting
- 2.The commercial lodging (CL) authorization letter entitles duty status travelers with
- A.
Government meals
- B.
The government rate
- C.
Free meals
- D.
Special rates
- 3.After a lodging reservation is made, nonavailability (NA) letters, when warranted, are issuedno later than
- A.
One calendar day
- B.
The end of the stay
- C.
One business day
- D.
End of tdy
- 4.Nonavailability (NA) letters for government lodging are not issued when
- A.
Business suites are occupied
- B.
Temporary lodging facilities are occupied
- C.
Government-controlled lodging is occupied
- D.
Tdy is less than 24 hrs
- 5.Which Epitome Property Management System (PMS) feature gives up-to-date status on occupancy figures, housekeeping, and incoming reservations at any given moment?
- A.
Flash Status
- B.
History
- C.
Blocking Worksheet
- D.
Guest info
- 6.What Epitome Propert Management System (PMS) feature is best for looking at "out-of-order" rooms?
- A.
Blocking Worksheet
- B.
History
- C.
Flash
- D.
Guest Info Worksheet
- 7.How often must all lodging operations perform backups of the Epitome Property Management System (PMS) database?
- A.
Monthly
- B.
Weekly
- C.
Hourly
- D.
Daily
- 8.Which report generated from the Epitome property database is not included on a Front Desk Backup report?
- A.
Guest Account Balance
- B.
SA
- C.
Blocked Rooms
- D.
Night Audit
- 9.The Arrival Report generated from the Epitome Property Management (PMS) database is printed every
- A.
Hour
- B.
Four hours
- C.
Two hours
- D.
Half gour
- 10.What information is not given out for reservations made with commercial lodging (CL) for customers traveling on orders?
- A.
Credit Card info
- B.
Home address
- C.
E-mail address
- D.
Phone number
- 11.What must a guest be informed of at the time of reservations?
- A.
Room number
- B.
Local cancellation or no show policy
- C.
No smoking
- D.
Place for commercial lodging (CL)
- 12.Within how many minutes must check-in be completed for guests with reservation?
- A.
3
- B.
4
- C.
5
- D.
6
- 13.Through how many days in advance are temporary lodging facility (TLF) assigned guests with a valid credit card required to pay?
- A.
15
- B.
20
- C.
25
- D.
30
- 14.How much is the maximum allowed amount when doing cash refunds for lodging guests?
- A.
$250
- B.
$300
- C.
$500
- D.
$1000
- 15.When refunding a guest, who or which office makes the reimbursement when there is no petty cash fund and no cash available or funds?
- A.
NAF AO
- B.
General Manager
- C.
Finance office
- D.
Flight Chief
- 16.One of the most important aspects of a shift change is accountability of
- A.
The guest
- B.
Towels
- C.
Papers
- D.
The change fund
- 17.Front desk staff should report to duty at least how many minutes prior to the scheduled shift change
- A.
10
- B.
15
- C.
20
- D.
3
- 18.To which office should you refer a guest requesting storage of classified material?
- A.
Command Post
- B.
Wing Safety
- C.
Bio
- D.
Fire
- 19.After how many days does lodging consult or turn in unclaimed high valued items to Security Forces?
- A.
30
- B.
45
- C.
60
- D.
15
- 20.After how many consecutive days of the "Do Not Disturb" sign being displayed on a lodging room door may management enter to ensure safety and security?
- A.
4
- B.
1
- C.
2
- D.
3
- 21.Housekeeping should do deep cleaning items such as curtains and floor boards
- A.
Semi annually
- B.
Annually
- C.
Quarterly
- D.
Monthly
- 22.Which factor is the final determination on the means to sell sundry items?
- A.
Availability
- B.
Providing quality customer service
- C.
Layout
- D.
Stock
- 23.Who ensures lodging guests have the option of purchasing sundry items?
- A.
General manager
- B.
General assistant
- C.
General franks
- D.
General thompson
- 24.When determining fair market price, which retailer would you not use for price comparison?
- A.
Other lodging operations
- B.
Commissary
- C.
Grocery store
- D.
AAFES
- 25.Which term is used to describe pricing an item above the market when no alternative is available?
- A.
Price gouging
- B.
Price fixing
- C.
Fair market pricing
- D.
Alternative pricing
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