Level I Support - Job Description

4 Questions
Job Quizzes & Trivia

This quiz will cover the responsibilties of a Level 1 support agent

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Questions and Answers
  • 1. 
    Arrive at work ____ minutes before the shift begins; this allows enough time to get ready before the first call.
  • 2. 
    What information is required to be confirmed with client during every call ?
    • A. 

      Name of Staff members

    • B. 

      Type of product in use

    • C. 

      Contact information

    • D. 

      Financial information in use

  • 3. 
    At what point during the call a case should be created ?
    • A. 

      Before

    • B. 

      During

    • C. 

      After

    • D. 

      End of the day

  • 4. 
    How many minutes should be spent on the probelm before escalation to level 2 ?
    • A. 

      2

    • B. 

      5

    • C. 

      7

    • D. 

      10

    • E. 

      15

    • F. 

      30