Lesson 1904 — Standard Operating Procedures

8 Questions | Total Attempts: 23

SettingsSettingsSettings
Please wait...
Lesson 1904  Standard Operating Procedures

.


Questions and Answers
  • 1. 
    1) What are standard operating procedures (SOPs)? 
    • A. 

      A) General guidance on how to do a job. 

    • B. 

      B) Specific instructions on how to address the codes while working on a project. 

    • C. 

      C) Step-by-step instructions on how to accomplish a specific function. 

    • D. 

      D) Instructions from management on how to behave on the job. 

  • 2. 
    2) Why does a company need SOPs? 
    • A. 

      A) Helps continue operation with the loss of a key employee. 

    • B. 

      B) Enable cross training and support if staff members are on vacation. 

    • C. 

      C) Will help with selling the business. 

    • D. 

      D) All of the above. 

  • 3. 
    3) Several short, simple procedures are better than one long complex procedure. 
    • A. 

      A) True

    • B. 

      B) False

  • 4. 
    4) When developing SOPs, do not collaborate with the staff members who will be using them. 
    • A. 

      A) True

    • B. 

      B) False

  • 5. 
    5) Once the procedure is complete, have the staff member who normally does the job test the procedure. 
    • A. 

      A) True

    • B. 

      B) False

  • 6. 
    6) How many SOPs should a remodeling business have? 
    • A. 

      A) Four to eight

    • B. 

      B) Six to 10

    • C. 

      C) 10 to 20

    • D. 

      D) As many as it needs

  • 7. 
    7) Prior to developing your SOPs you need to look at your company's operation and consider what procedures are needed. 
    • A. 

      A) True

    • B. 

      B) False

  • 8. 
    8) Which of the following would not normally be found on the SOP documentation? 
    • A. 

      A) The staff position responsible for SOP execution

    • B. 

      B) Who tested the SOP

    • C. 

      C) The purpose of the SOP

    • D. 

      D) What triggers the SOP