The Lanier Difference

7 Questions | Total Attempts: 48

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Lawyer Quizzes & Trivia

The Lanier Difference quiz.


Questions and Answers
  • 1. 
    External customer include:
    • A. 

      The General Manager

    • B. 

      Parkers in our garage

    • C. 

      The Accounting team

    • D. 

      The Bookkeeper

  • 2. 
    Internal customers include:
    • A. 

      The Client

    • B. 

      The cashiers

    • C. 

      The parkers in a garage

    • D. 

      People with parking violations

  • 3. 
    "The customer is always right."
    • A. 

      True

    • B. 

      False

  • 4. 
    Customer service should be defined as "fulfilling the multitude of less obvious customer needs".
    • A. 

      True

    • B. 

      False

  • 5. 
    What is the most important part of our job, based on Lanier's corporate culture?
    • A. 

      Creating accurate reports.

    • B. 

      Providing exceptional customer service!

    • C. 

      Completing our monthly reports in a timely manner.

  • 6. 
    "Customer Logic" is:
    • A. 

      When a customer sends in a compliment letter.

    • B. 

      When a customer offers a logical argument for his or her stance.

    • C. 

      When a customer speaks nicely to the cashier.

    • D. 

      When a customer translates one bad experience into "that whole company is bad!"

  • 7. 
    "Listening" is best defined as:
    • A. 

      The act of taking in sound through your ears.

    • B. 

      Choosing to concentrate on what the other person is saying.

    • C. 

      Hearing the air conditioner when it comes on.

    • D. 

      Speaking only when it is your turn.