Landesk Symptom And Categories

20 Questions

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Landesk Symptom And Categories

LANDesk Symptom and Categories


Questions and Answers
  • 1. 
    Guest has no physical connection. LAN status is Network Cable Unplugged. What is the symptom?
    • A. 

      APIPA (Automatic Private IP Addressing)

    • B. 

      General Enquiry

    • C. 

      No Physical Connection

    • D. 

      Unable to browse some websites

    • E. 

      Slow Connection

  • 2. 
    Guest was previously connected via wireless in the room. Guest unable to see any ESSID. What is the symptom?
    • A. 

      Change of Purchase/ Laptop

    • B. 

      Host Unreachable/ DNS Failure

    • C. 

      No Physical Connection

    • D. 

      Internet Disconnection

    • E. 

      Unable to connect via wireless

  • 3. 
    Guest is physically connected and has valid enrollment. Guest cannot see any webpage. What will be the symptom?
    • A. 

      Unable to send and/or receive e-mail

    • B. 

      Unable to browse some websites

    • C. 

      Looping Purchase Page

    • D. 

      General Enquiry

    • E. 

      Host Unreachable/ DNS Failure

  • 4. 
    Staff requested to book an enrollment for a specific meeting room. What is the symptom?
    • A. 

      APIPA (Automatic Private IP Addressing)

    • B. 

      General Enquiry

    • C. 

      No Purchase Page

    • D. 

      Unable to browse some websites

    • E. 

      Unable to send and/or receive e-mail

  • 5. 
    LAN status is connected with valid IP address but not showing in the system. What is the symptom?
    • A. 

      No Physical Connection

    • B. 

      Internet Disconnection

    • C. 

      APIPA (Automatic Private IP Addressing)

    • D. 

      No Purchase Page

    • E. 

      Unable to connect via wireless

  • 6. 
    Guest has no physical connection but has valid enrollment. What is the symptom?
    • A. 

      No Physical Connection

    • B. 

      Unable to connect via wireless

    • C. 

      No Purchase Page

    • D. 

      APIPA (Automatic Private IP Addressing)

    • E. 

      Internet Disconnection

  • 7. 
    Guest needs the username & password for the wireless. What is the symptom?
    • A. 

      Unable to connect via wireless

    • B. 

      Internet Disconnection

    • C. 

      General Enquiry

    • D. 

      Unable to browse some websites

    • E. 

      Slow Connection

  • 8. 
    Guest is physically connected but has 169 IP address. What is the symptom?
    • A. 

      No Physical Connection

    • B. 

      Slow Connection

    • C. 

      APIPA (Automatic Private IP Addressing)

    • D. 

      No Purchase Page

    • E. 

      Unable to connect via wireless

  • 9. 
    Guest is physically connected and no valid enrollment but getting page cannot be displayed on the browser. What is the symptom?
    • A. 

      No Physical Connection

    • B. 

      Unable to browse some websites

    • C. 

      APIPA (Automatic Private IP Addressing)

    • D. 

      Unable to connect via wireless

    • E. 

      No Purchase Page

  • 10. 
    Guest requested to change his enrollment from 1 hour to 1 day connection. What is the symptom?
    • A. 

      No Purchase Page

    • B. 

      Unable to connect via wireless

    • C. 

      General Enquiry

    • D. 

      No Physical Connection

    • E. 

      Change of Purchase/ Laptop

  • 11. 
    Staff called and asked for the status of a prepaid card? What is the category?
    • A. 

      Blocking/Unblocking Rooms or Port

    • B. 

      Billing Enquiries

    • C. 

      BC Kiosk Issue

    • D. 

      Pre-Paid Card

    • E. 

      MLCBB

  • 12. 
    Staff requested to change the port plan from chargeble to free access? What is the category?
    • A. 

      User/Hotel Assistance

    • B. 

      Manual Purchase

    • C. 

      Special Pricing Request

    • D. 

      Port Mapping

    • E. 

      Hotel Requested Changes

  • 13. 
    Guest has no physical connection. Change speed & duplex and guest got connected. What is the category?
    • A. 

      LAN Settings – Speed and Duplex Adjustment

    • B. 

      User/Hotel Assistance

    • C. 

      Enabled LAN/WAN Card

    • D. 

      Refresh LAN

    • E. 

      Restart Laptop

  • 14. 
    With all the troubleshooting done, guest gave up. What is the category?
    • A. 

      Restricted Laptop

    • B. 

      Restart Laptop

    • C. 

      Billing EnquiriesGe

    • D. 

      User/Hotel Assistance

    • E. 

      General Enquiry

  • 15. 
    LAN status is connected with valid IP address but not showing in the system. TS needs to linkdown the IP address. What is the category?
    • A. 

      MLCBB

    • B. 

      Nomadix Gateway

    • C. 

      IBIS

    • D. 

      Refresh LAN

    • E. 

      Restricted Laptop

  • 16. 
    LAN status is limited or no connectivity. Guest is connected with cable via in-room AP. Advised to bypass in-room AP. Guest able to connect with valid IP address. What is the category?
    • A. 

      Modem

    • B. 

      In-room cable

    • C. 

      Nomadix Gateway

    • D. 

      APIPA (Automatic Private IP Addressing)

    • E. 

      AP / Wireless Signal Issues

  • 17. 
    Staff requested to check in the guest in the system (EWS). What is the category?
    • A. 

      Nomadix Gateway

    • B. 

      Blocking/Unblocking Rooms or Port

    • C. 

      MLCBB

    • D. 

      IBIS

    • E. 

      Port Mapping

  • 18. 
    Browser was offline. What is the category?
    • A. 

      Firewall

    • B. 

      IBIS

    • C. 

      Restart Laptop

    • D. 

      Browser/Proxy Settings

    • E. 

      Nomadix Gateway

  • 19. 
    Guest has no physical connection. Advised guest to connect to another port in the wall. Guest able to connect. What is the category?
    • A. 

      InRm Eqmt

    • B. 

      Port Mapping

    • C. 

      MLCBB

    • D. 

      Blocking/Unblocking Rooms or Port

    • E. 

      Modem

  • 20. 
    Guest is getting no such VLAN and manual enrollment has been done. What is the category?
    • A. 

      MLCBB

    • B. 

      Nomadix Gateway

    • C. 

      Blocking/Unblocking Rooms or Port

    • D. 

      Port Mapping

    • E. 

      InRm Eqmt