Week 1 Day 3
- 1.As a greeter, you should always notify the manager immediately when these people come in. Who are they?
- A.
Media
- B.
Jewelers
- C.
Aunts and Uncles
- D.
Secret Shoppers
- 2.Uncle Jake comes in and has a car full of stuff. You are very busy and he asks you to please help him bring his stuff in. What do you do?
- A.
Tell him you are too busy and maybe someone else can help
- B.
Alert the manager that you need to step out to help a customer and ask if they can help
- C.
Ignore them and hope that they go away
- D.
Tell him to come back later
- 3.As a buyer, what is the first thing you should do when they are introduced to the customer?
- A.
Sit there and politely ask them to have a seat
- B.
Ask them to get their stuff out and put it on the table
- C.
Stand up and look them in the eyes and welcome them to the show
- D.
Look at them and ask "What do you want?"
- 4.How long do you have to build rapport with someone?
- A.
2 1/2 hours
- B.
As long as you want
- C.
Never
- D.
31 seconds
- 5.Now that you've built rapport with the customer, you will start talking "coffee shop conversation" with them and while you're talking, you will be asking what?
- A.
Where they eat at
- B.
The "What" questions
- C.
How long they've lived in the area
- D.
Do they want to sell
- 6.When buying an item from the customer, you should first be buying it based on the _________.
- A.
Item
- B.
Customer
- C.
Condition
- D.
Market value
- 7.When buying the item, what is the second thing you should base your offer on?
- A.
Item
- B.
Customer
- C.
Condition
- D.
Market value
- 8.What is the "Safe Zone"?
- A.
How much we can give for an item
- B.
The margins between what we pay and what we get for an item
- C.
How much we safely feel we can get for an item when sold
- 9.When qualifying a person, what is a helpful tool to use when trying to find out their expectations?
- A.
Flinch price
- B.
Kitco
- C.
Ebay
- D.
Heritage
- 10.What is your first offer going to be on an antique worth $1,000.00?
- A.
$100.00
- B.
$600.00
- C.
Qualify
- D.
$50.00
- 11.When making an offer, you should be what?
- A.
Hesitant and scared
- B.
Confident
- C.
Sympathetic
- D.
Notifying the manager
- 12.A gentleman walks up to your table and lets you know that he is a jeweler and is looking for a better price. He has 330 dwt of cleaned jewelery. What is your next step?
- A.
Make him an offer off your back pocket
- B.
Try and get it as cheap as possible
- C.
Notify the manager and see how they want to proceed
- 13.When making the offer, what rule should you follow?
- A.
Blue
- B.
Yellow
- C.
Golden
- D.
What's with the colors?
- 14.What is the common cause of conflict?
- A.
Not listening carefully enough to content or emotion.
- B.
Not shaking hands when you first meet.
- C.
Body language
- 15.To listen with care you should do what?
- A.
Look them in the eyes and nod.
- B.
Make sure you just keep saying "I see" to assure them you're listening.
- C.
Squint with your ears.
- D.
Don't interact at all just sit there.
- 16.Nothing leaves the show until you notify the manager.
- A.
True
- B.
False
- 17.Before you escort the customer to the Auditor's station you must give them an _________________.
- A.
Hug
- B.
Hand shake
- C.
Goodbye
- D.
Express card
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