ETA to shipper/cons
Cell phone number
Bill of Lading (BOL)
Proof of Delivery (POD)
Load is cancelled; transfer driver to carrier rep who booked the load.
Load is on hold; check with the custy rep.
This load has been sent to Coyote via EDI and is waiting for Coyote to accept it.
Coyote is not commited to transporting this load.
Expected weight and piece count
Type of product they will be hauling
When the driver is going to be late for the appointment.
When the driver does not speak English.
When the instance outside of normal tracking occurs ( Driver behavior, bodily harm, etc.)
When the issue is service-related
When money information is in the load.
To store doctor's notes
For driver tracking notes
To ensure the load delivers on time
To house all documents pertaining to the load (BOL, POD, Rate confirmation, Appt confirmations, etc)
Give the driver his pick-up information
Tell the driver to get unloaded more quickly
Dispatch the driver
Thank the driver for calling and politely tell them to call back when they are completely empty.
When the driver tells us to stop calling
When the load has been delivered
Over the weekend
When the driver said he will call us
Carrier was too early to pick-up the load.
The driver is still unloading at his previous consignee and will likely not make his pick-up so we bounced the carrier to find someone who can make an on-time pick-up.
Driver did not want to do the load
Carrier found another load
Facility hours are 0800-1700, window/range is 1200-1600
Facility hours are 0000-2359, Window 0800-1700