L2 Assessment- Mock

15 Questions | Total Attempts: 40

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L2 assessment- Mock


Questions and Answers
  • 1. 
    • A. 

      Reinstall OS

    • B. 

      PC restore using data safe local

    • C. 

      Change SATA operations from AHCI to ATA

    • D. 

      Change SATA operations from ATA to AHCI

    • E. 

      Replace hard drive

  • 2. 
    Customer has purchased a Studio 540 with Windows Vista Home Premium 64 bit. He is able to watch movies when connected the system to 2408WFP monitor using DVI Connection. When he connects the system to Sony Bravia using HDMI he is unable to get to the OS.  
    • A. 

      Replace Video card.

    • B. 

      Replace motherboard

    • C. 

      Update BIOS

    • D. 

      Update Video Drivers

    • E. 

      Reinstall OS

  • 3. 
    Customer connects his Dell Studio 1737 to an external monitor and gets a fuzzy video when he tries to use the clone mode
    • A. 

      Connect the system to AC adapter power.

    • B. 

      Change refresh rate on the monitor to 60 hz.

    • C. 

      Replace Video card.

    • D. 

      Update latest BIOS

    • E. 

      Both A & B

  • 4. 
    Customer has purchased Dell Inspiron™ 519 purchased from Staples with installed with Microsoft® Windows Vista® 64-bit. He then purchased AMD/ATI Radeon® HD 2400 Pro discrete graphic card. When he restarted the system after inserting the card he gets a prompt of the ATI Catalyst® Control Center warning message The catalyst Control Center is not supported by the driver version of your enabled graphics adapter
    • A. 

      Enable Graphics adapter from Display manager.

    • B. 

      Update latest BIOS.

    • C. 

      Install 64 bit drivers for AMD/ATI Radeon® HD 2400 Pro

    • D. 

      AMD/ATI Radeon® HD 2400 Pro is not compatible with Windows Vista 64 bit.

    • E. 

      Reinstall OS.

  • 5. 
    Customer purchased Linksys WRT160NL Wireless-N Broadband Router with Storage Link a month after he bought Studio 1909. He is able to go online on his Desktop studio 540 using wired connection. However, has to manually change the channel to 11 in the router page to go online, although the router allows frequency of 12 and 13.
    • A. 

      Replace the wireless card

    • B. 

      Replace the Router.

    • C. 

      Update the router firmware.

    • D. 

      Update the wireless card drivers.

    • E. 

      Update latest BIOS.

  • 6. 
    Ruby has purchased 1545 from Aaron sales. The system works fine when she goes online wirelessly and does not delay in shutdown or Boot. However, when she sets the system to enter sleep mode in 2 mins it takes a long time than expected.
    • A. 

      Update BIOS.

    • B. 

      Change Power settings in control panel.

    • C. 

      Replace motherboard

    • D. 

      Update Wi-Fi link driver

    • E. 

      Replace Wireless card.

  • 7. 
    Customer tried to play new DVD of Transporter3 on his Studio 1535 with Vista Home Premium 64 bit through Windows Media Player. When he inserted the DVD the auto run function doesn’t pop-up on the desktop. He has to manually play the cd. He has tried the same with three different movie DVD and still he faces the same issue.
    • A. 

      Reinstall Operating System.

    • B. 

      Change settings for Auto-run.

    • C. 

      Delete Sonic Power DVD from Start Up folder.

    • D. 

      Replace the Optical Drive.

    • E. 

      Reinstall Power DVD.

  • 8. 
    Customer uses Dell Support Center for checking alerts on the system. When launches Dell support Center in his Studio 1555, he gets an error "sprtcmd.exe- Entry point not found",
    • A. 

      Register ScrRun.dll within the Operating System

    • B. 

      Reinstall Dell Support Center

    • C. 

      Register RunScr.dll within the Operating System

    • D. 

      Disable Dell Support Center from Startup

    • E. 

      Transfer call to DOC

  • 9. 
    When Customer tries to play a DVD movie with Microsoft Windows Media Player in Dell Studio Hybrid™ 140g system with Windows Vista Home Premium 64 bit, the playback can shows pixilation on certain DVD regions.
    • A. 

      Reinstall Windows Media player

    • B. 

      Reinstall Dell Proximity Sensor Driver

    • C. 

      Reinstall Cyberlink Power DVD

    • D. 

      Change DVD region codes in the properties of the DVD drive

    • E. 

      Reinstall latest Intel Graphics Video Drivers

  • 10. 
    Customer has purchased Studio 1735 is attached to a 30-inch flat panel monitor. He is unable to achieve full resolution (2560X1600) when operating on battery power. The maximum resolution possible will be 1280X800.
    • A. 

      Connect to AC- Adapter power source

    • B. 

      Reinstall Graphic card drivers

    • C. 

      Update Monito Firmware

    • D. 

      Update latest BIOS

    • E. 

      Replace Motherboard

  • 11. 
    John has received an Insp 300 as a gift for his birthday He is able to play high end games and online video.However, when he tries to play DVD of Pirates of Caribbean: At World's End in PowerDVD he gets choppy video.
    • A. 

      Refer to DSS

    • B. 

      Return the DVD

    • C. 

      Turn off Truetheater HD

    • D. 

      Reinstal Video drivers

    • E. 

      Disable Auto-play for DVD playback

  • 12. 
    Ruby's son plays games on his desktop 537s. For christmas he received  the game- Company of heroes. When tried to play the game, he is unable to see the complete image of the character model.
    • A. 

      Refer to DSS

    • B. 

      Re- Install Video drivers.

    • C. 

      Sell Game resolution Compatible ATi Card.

    • D. 

      Refer to Vendor to change resolution within Game

    • E. 

      Replace Motherboard

  • 13. 
    Customer is unable to use his internet when he goes online wirelessly on his Inspiron 300. He checked in support.dell.com and found information on PC restore, however, he is unable to initiate it as the system locksup. 
    • A. 

      Replace the HDD with FIHD

    • B. 

      Reinstal the OS using Cd's

    • C. 

      Update latest BIOS

    • D. 

      Replace Keyboard

    • E. 

      Replace Motherboard.

  • 14. 
    Ruth has purchase a Studio 1735 with windows Vista on 10/17/08. He purchased the system with Dell Wireless 1397 for going online wirelessly. System being Out-of-Warranty, he was told to purchase a new wireless card. Customer purchased 1450 USB Wireless Adapter from www.dell.com. He connected the device to the system however is unable to go online wirelessly.
    • A. 

      Transfer to DSS/Wireless department

    • B. 

      Replace the 1450 USB Wireless Adapter

    • C. 

      Reinstall the Drivers from Support.dell.com

    • D. 

      The customer should return the wireless card as drivers are not available for Vista.

    • E. 

      Install Vista Native Drivers

  • 15. 
    Customer is unable to boot into Windows. He turned on his Inspiron Desktop 580 and gets a black screen with error Gate A20 failure. He has tried flea power and still no go
    • A. 

      Replace Processor

    • B. 

      Replace Memory, CMOS and Keyboard

    • C. 

      Replace HDD

    • D. 

      Update BIOS

    • E. 

      Replace Motherboard