Adesa ACE Knowledge Coaching Operations Questionnaire

Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.

Match the positive (red cable +) to negative (black cable - ) and the negative (black cable -) to the positive (red cable +)

Its not important to know how to boost a vehicle as you can always ask someone that does know how to boost a vehicle to do it for you

All of the above

Under the hood

Under the rear seat

In the trunk

Passenger side fender

All of the above

Burning out the main electrical fuse

Burning out the main onboard computer and/or the vehicle charging system

The battery exploding resulting in a possible fire and physical harm to ADESA’s valued employees and customers

All of the above

Yes

No

Looking under the front end of the vehicle where you should see front differential or constant velocity joints connected to the front wheels.

Differential or constant velocity joints at the rear also indicate (AWD) or 4X4

A 4x4 button on the front console

All of the above

Yes

No

Confirm the actual 6A/C compressor exists under the hood

A/C sticker under the hood that reads ‘R 134 Freon’

Heater controls / Air Conditioning button

All of the above

Erosion of trust from the customer to ADESA as we are the ‘eyes and ears’ for customers buying online

Significant cost of a cancelled sale

Major cost adjustment in lost revenue and time to the company, employees and customers

All of the above

Air Conditioning & 4-Wheel Drive versus 2-Wheel Drive

Engine size / type – ie.) gas vs diesel & tire wear (tread depth)

Incorrect options

Pre-existing or existing accident repaired/body or structural damage disclosures on a unit

All of the above

True

False

It doesn’t matter because all units are sold ‘as is’ at ADESA

Customer dissatisfaction

Auction is exposed to financial losses which may include cancelled sale, transportation reconditioning ie) the average cost to unwind a sale is $1500.00 per incident

B & c

All of the above

Corporate lease returns

Financial repossessions

Dealer vehicles

A and B

The personal items from the vehicle should always be automatically itemized and logged for the customer and then placed in a secure locked storage box.

The information should be forwarded to the account representative for them to contact the lessee or repo regarding the items.

If there is no time to itemize the items they should still be placed in a secure locked storage box.

The items should only be itemized if the value amount appears to be under $100.00

The keys for the storage box should then be given to the yard administration office until the property can be handled properly

Leaves the auction vulnerable and liable for the missing property

Compromises the integrity of the auction and its employees

Adds stress onto employees who have to spend a lot of time dealing with the upset customer.

All of the above

Yes

No

Fleet Accounts

Factory Accounts

General public

All of the above

Stock Number & Arrival Date

Run Number & Sale Date

Year & Mileage

ADW, Detail & Liveblock

All of the above

Allows employees to process the vehicles efficiently manner

Makes it easier for customers to quickly identify the vehicles they are interested in purchasing – e.g.) mileage, year, etc. as they are going through the auction lanes

The chalk markings signify the vehicle has been officially checked into the next auction

A & b

All of the above

Vehicles can be parked in an incorrect spot

Could result in a cancelled sale

Loss of revenue for the company

Lost employee time searching for the vehicle

All of the above

2000

3500

9000

6500

It is not important the model will be announced by the auctioneer

Allows the buyer to establish value in the purchasing process

In the event that the vehicle model is posted incorrectly the buyer’s decision is impaired and may result in a cancelled sale and loss of revenue to the company.

B&c

All of the above

It isn’t important because all units are sold ‘as is’ at ADESA

It can be arbitrated. In some provinces it is law to disclose the previous damages to a customer

Not disclosing pre-existing damage exposes the auction to financial loss

B & c

All of the above

Paint lines

Mis-alignment of body panels

History search

Poor paint finish

All of the above

Permanently damaging the tire and the rim

Cost to the auction

Accident & jeopardizing the safety of someone driving the vehicle at a later date

All of the above

An unnecessary negative expense to the auction i.e.) approximately $26 in administrative time per incident & the cost has the capacity to escalate into hundreds of dollars if the vehicle does not make it into the auction

Erodes the integrity and trust of the customer towards the auction

It isn’t an issue because all of the information is kept within the auction’s computer system

A & B