1.
1. What is the proper way to boost a vehicle?
Correct Answer
A. Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.
Explanation
The proper way to boost a vehicle is to match the positive (red cable +) to the positive terminal of the dead battery and the negative (black cable -) to the negative terminal of the other vehicle's battery. This ensures a proper flow of electricity and prevents any damage to the electrical system of the vehicles.
2.
2. Where are the possible areas to locate the vehicle battery when performing the boosting procedure?
Correct Answer
E. All of the above
Explanation
The possible areas to locate the vehicle battery when performing the boosting procedure are under the hood, under the rear seat, in the trunk, and on the passenger side fender.
3.
3. What are the possible consequences of boosting a vehicle incorrectly?
Correct Answer
D. All of the above
Explanation
Boosting a vehicle incorrectly can have several possible consequences. It can burn out the main electrical fuse, damaging the vehicle's electrical system. It can also burn out the main onboard computer and/or the vehicle charging system, leading to further damage. Additionally, incorrect boosting can cause the battery to explode, which can result in a fire and pose a risk to the safety of ADESA's employees and customers. Therefore, all of the mentioned consequences can occur when a vehicle is boosted incorrectly.
4.
4. Does a vehicle need to be physically checked to determine if it is a 4 wheel drive, 2 wheel drive or an all wheel drive vehicle?
Correct Answer
A. Yes
Explanation
Yes, a vehicle needs to be physically checked to determine if it is a 4 wheel drive, 2 wheel drive, or an all wheel drive vehicle. This is because the drivetrain configuration cannot be determined just by looking at the vehicle's exterior. It requires inspecting the vehicle's mechanical components, such as the transmission, differential, and axle systems, to determine the type of drivetrain it has.
5.
5. How do you determine if a vehicle is a 4-wheel drive, 2 wheel drive or all wheel drive?
Correct Answer
D. All of the above
Explanation
The correct answer is "all of the above." To determine if a vehicle is a 4-wheel drive, 2-wheel drive, or all-wheel drive, you can look under the front end of the vehicle and check for the presence of front differential or constant velocity joints connected to the front wheels. Similarly, checking for the presence of differential or constant velocity joints at the rear can also indicate if the vehicle is all-wheel drive or 4x4. Additionally, some vehicles may have a 4x4 button on the front console, which can be another indicator of the type of drive system.
6.
6. Are the heater controls A/C button an accurate way to determine if a unit has factory air conditioning?
Correct Answer
B. No
Explanation
The heater controls A/C button is not an accurate way to determine if a unit has factory air conditioning. This is because some units may have the A/C button on the heater controls even if they do not have factory air conditioning. Therefore, relying solely on the presence of the A/C button may lead to an incorrect assumption about the unit having factory air conditioning.
7.
7. What is the best way to determine if a unit has factory air conditioning?
Correct Answer
D. All of the above
Explanation
The best way to determine if a unit has factory air conditioning is to confirm the actual A/C compressor exists under the hood, check for an A/C sticker under the hood that reads 'R 134 Freon', and verify the presence of heater controls and an Air Conditioning button. All of these methods together provide a comprehensive way to confirm the existence of factory air conditioning in a unit.
8.
8. What are the possible consequences to customers and the company when an
error is made in reporting vehicle declaration and/or options?
Correct Answer
D. All of the above
Explanation
When an error is made in reporting vehicle declaration and/or options, the possible consequences to customers and the company include erosion of trust from the customer to ADESA as they rely on us for accurate information when buying online. Additionally, there can be a significant cost of a cancelled sale, as well as major cost adjustments in terms of lost revenue and time for the company, employees, and customers. Therefore, all of the above consequences can occur when errors are made in reporting vehicle declaration and/or options.
9.
What are some of the options and/or declarations that if not reported correctly could have an adverse impact?
Correct Answer
E. All of the above
Explanation
The options and/or declarations mentioned in the question, if not reported correctly, could have an adverse impact. This includes reporting incorrect information about air conditioning, 4-wheel drive versus 2-wheel drive, engine size/type (gas vs diesel), tire wear (tread depth), and pre-existing or existing accident repaired/body or structural damage disclosures on a unit. Failing to report these correctly can lead to misunderstandings or misrepresentations, potentially affecting the value, safety, and functionality of the vehicle.
10.
The speedometer cluster needs to be physically verified by looking at the larger numbers to see if they are in KMS or MPH. If the larger numbers are in KMS the mileage should be KMS. In the event that the cluster has an English / Metric button, the button should be pressed to determine the proper mileage. In the majority of cases the speedometer will indicate KMS or MPH.
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that the speedometer cluster needs to be physically verified by looking at the larger numbers to determine if they are in kilometers per hour (KMS) or miles per hour (MPH). If the larger numbers are in KMS, then the mileage should be in KMS. If the cluster has an English/Metric button, pressing the button will help determine the proper mileage. In most cases, the speedometer will indicate whether it is in KMS or MPH.
11.
What are the possible consequences to ADESA if mileage is recorded incorrectly?
Correct Answer
D. B & c
Explanation
If mileage is recorded incorrectly at ADESA, there can be several possible consequences. Firstly, customer dissatisfaction can occur as buyers may feel deceived or misled if the mileage is not accurately represented. This can lead to a loss of trust and reputation for ADESA. Secondly, the auction may be exposed to financial losses, including cancelled sales and additional expenses for transportation and reconditioning. The average cost to unwind a sale in such cases is $1500. Therefore, both customer dissatisfaction and financial losses are potential consequences for ADESA if mileage is recorded incorrectly.
12.
What types of accounts and/or vehicles of those accounts may require
personal belongings to be listed and retrieved from the vehicle?
Correct Answer
D. A and B
Explanation
Corporate lease returns and financial repossessions may require personal belongings to be listed and retrieved from the vehicle. This is because when a corporate lease ends or when a vehicle is repossessed due to financial reasons, the belongings of the previous owner may still be in the vehicle. Therefore, it is necessary to list and retrieve these personal belongings to ensure they are returned to the rightful owner. Dealer vehicles may not necessarily require personal belongings to be listed and retrieved as they are typically new vehicles being sold by the dealership.
13.
Which of the following is Not part of the process for handling personal items found in a vehicle?
Correct Answer
D. The items should only be itemized if the value amount appears to be under $100.00
Explanation
The correct answer is "The items should only be itemized if the value amount appears to be under $100.00." This means that personal items found in a vehicle should only be itemized if their value is less than $100. If the value is higher, they should still be placed in a secure locked storage box, but itemization is not necessary. The other options provide information on how to handle personal items found in a vehicle, such as logging them, contacting the lessee or repo, and giving the keys to the yard administration office.
14.
What is the possible adverse impact on our customers and the auction if the process of managing personal items is not managed properly?
Correct Answer
D. All of the above
Explanation
If the process of managing personal items is not managed properly, it can have several adverse impacts on our customers and the auction. Firstly, it leaves the auction vulnerable and liable for the missing property, which can result in financial loss and damage to the auction's reputation. Secondly, it compromises the integrity of the auction and its employees, as customers may lose trust in the auction's ability to handle their personal items responsibly. Lastly, it adds stress onto employees who have to spend a lot of time dealing with upset customers, which can affect their productivity and overall morale. Therefore, all of the above consequences can occur if the process is not managed properly.
15.
Does ADESA offer vehicle glass repair service?
Correct Answer
A. Yes
Explanation
ADESA does offer vehicle glass repair service.
16.
Who does ADESA Winnipeg provide professional glass services to?
Correct Answer
D. All of the above
Explanation
ADESA Winnipeg provides professional glass services to Fleet Accounts, Factory Accounts, and the general public. This means that they cater to a wide range of customers, including businesses with fleet vehicles, factories in need of glass services, and individuals who require glass services for their personal vehicles or properties. By offering their services to all of these groups, ADESA Winnipeg can serve a diverse range of customers and meet their glass service needs.
17.
What is the significance of the chalk markings on the windows of vehicles processed through the auction?
Correct Answer
E. All of the above
Explanation
The chalk markings on the windows of vehicles processed through the auction have multiple significances. They serve to indicate important information such as the stock number, arrival date, run number, sale date, year, mileage, as well as ADW, detail, and Liveblock. These markings help the auction staff and potential buyers easily identify and track the vehicles, ensuring smooth processing and accurate record-keeping.
18.
How do vehicle window chalk markings assist ADESA employees and customers?
Correct Answer
E. All of the above
Explanation
Vehicle window chalk markings assist ADESA employees by allowing them to process the vehicles efficiently. The markings also make it easier for customers to quickly identify the vehicles they are interested in purchasing, such as by indicating mileage and year, as they go through the auction lanes. Additionally, the chalk markings signify that the vehicle has been officially checked into the next auction. Therefore, all of the given options (a & b) are correct and provide explanations for how vehicle window chalk markings assist ADESA employees and customers.
19.
What are the possible implications of incorrect chalk markings to the auction?
Correct Answer
E. All of the above
Explanation
Incorrect chalk markings on vehicles in an auction can have several implications. Firstly, vehicles can be parked in incorrect spots, leading to confusion and potential difficulties in locating specific vehicles. This can result in a cancelled sale if a buyer is unable to find the desired vehicle. Additionally, the company may experience a loss of revenue as a cancelled sale means a missed opportunity for profit. Moreover, employees may waste time searching for vehicles due to the incorrect markings, leading to lost productivity. Therefore, all of the mentioned implications can occur due to incorrect chalk markings.
20.
How many different makes and models of vehicles would you estimate are on the road today?
Correct Answer
A. 2000
Explanation
The answer "2000" suggests that the estimated number of different makes and models of vehicles on the road today is 2000. This implies that there is a limited variety of vehicle makes and models available, and the number is not excessively high or low.
21.
Why is recording the correct model important?
Correct Answer
D. B&c
Explanation
Recording the correct model is important because it allows the buyer to establish the value in the purchasing process. If the vehicle model is posted incorrectly, it impairs the buyer's decision-making and may result in a cancelled sale and loss of revenue to the company. Therefore, recording the correct model is crucial to ensure accurate information for buyers and to avoid any potential financial loss for the company.
22.
Why is it important to confirm if a vehicle has been previously accident repaired and / or has existing structural / visible damage?
Correct Answer
D. B & c
Explanation
Confirming if a vehicle has been previously accident repaired and/or has existing structural/visible damage is important because not disclosing pre-existing damage exposes the auction to financial loss. Additionally, in some provinces, it is a legal requirement to disclose previous damages to a customer. Therefore, both b and c options are correct as they highlight the importance of confirming and disclosing any pre-existing damage to avoid financial and legal consequences.
23.
What are ways of identifying signs of a previous accident and repair
Correct Answer
E. All of the above
Explanation
The ways of identifying signs of a previous accident and repair include looking for paint lines, mis-alignment of body panels, and poor paint finish. These signs can indicate that the vehicle has been involved in an accident and repaired. Conducting a history search can also provide information about any past accidents or repairs. Therefore, all of the above options can help in identifying signs of a previous accident and repair.
24.
What are the possible consequences of driving a vehicle with a flat tire?
Correct Answer
D. All of the above
Explanation
Driving a vehicle with a flat tire can lead to multiple consequences. Firstly, it can permanently damage the tire and the rim, requiring expensive repairs or replacements. Secondly, it can result in costs to the auction, as the damaged tire and rim may need to be replaced. Lastly, driving with a flat tire increases the risk of an accident and endangers the safety of someone driving the vehicle at a later date. Therefore, all of the mentioned consequences can occur if a vehicle is driven with a flat tire.
25.
What are the possible implications if there is no dash ticket or of the incorrect dash ticket being in the vehicle?
Correct Answer
D. A & B
Explanation
If there is no dash ticket or an incorrect dash ticket in the vehicle, there could be several implications. Firstly, it could result in an unnecessary negative expense to the auction, as they would need to spend approximately $26 in administrative time per incident. Additionally, if the vehicle does not make it into the auction, the cost could escalate into hundreds of dollars. Secondly, it could erode the integrity and trust of the customer towards the auction, as they may feel that their information is not being properly managed. Therefore, both options A and B are possible implications of not having a dash ticket or having an incorrect one.
26.
Which of the following is Not an administrative step to correct the error of an incorrect dash ticket?
Correct Answer
C. The vehicle should be parked to the side and we wait for the owner to call looking for their vehicle.
Explanation
The correct answer is "The vehicle should be parked to the side and we wait for the owner to call looking for their vehicle." This option suggests a passive approach to correcting the error, relying on the owner to notice the mistake and contact the authorities. The other options involve proactive steps such as tracking the vehicle's origin, removing it from the system, re-entering it with the proper seller, and ensuring it is parked in the correct spot.
27.
In what departments may billing errors occur?
Correct Answer
E. All of the above
Explanation
Billing errors may occur in all of the mentioned departments: Glass Shop Department, Transportation Department, Mechanical Department, and Administrative Department (Accounting / Data Entry). This suggests that mistakes in billing can happen in various areas of the organization, including departments responsible for glass shop operations, transportation, mechanical work, and administrative tasks such as accounting and data entry.
28.
What are the consequences of ADESA incorrectly billing a customer and or incorrectly posting an expense?
Correct Answer
E. A, c, d
Explanation
Incorrect billing and posting expenses can have several consequences for ADESA. Firstly, it can damage the trust and integrity of the customer towards the auction. Secondly, it can lead to lost revenue and wasted employee time as they have to fix the error. Additionally, it can cause delays in collecting money as everything needs to be re-billed and re-invoiced, especially since most people pay by statement. Lastly, it has the potential to expose the auction to financial loss and may result in the auction not being able to collect receivables if the account is closed.
29.
What are the different types of transport services available from our transport department?
Correct Answer
E. All of the above
Explanation
The correct answer is "All of the above" because the question asks about the different types of transport services available from the transport department, and all the options listed (drive-away, rail, auto carrier, towing) are different types of transport services that can be provided by the department.
30.
Who are ADESA’s transportation services available to?
Correct Answer
E. All of the above
Explanation
ADESA’s transportation services are available to a wide range of customers and situations. They offer transportation services for public and dealer transfers, internet purchases and direct customer deliveries, off-site sales, and fleet relocations. This means that ADESA can assist with transporting vehicles for various purposes, whether it is for individuals, dealerships, online purchases, or fleet management. Therefore, the correct answer is "All of the above."
31.
Is planning important to the Transport department?
Correct Answer
A. Yes
Explanation
Planning is important to the Transport department because it helps in organizing and managing the movement of goods and people efficiently. It allows the department to anticipate and address potential challenges and obstacles, such as traffic congestion or road closures, in advance. Planning also helps in optimizing routes and schedules, ensuring timely delivery and minimizing costs. Additionally, it enables the department to allocate resources effectively and make informed decisions regarding infrastructure development and maintenance. Overall, planning plays a crucial role in ensuring smooth and effective operations within the Transport department.
32.
What are the implications of poor planning in the transportation company on the company?
Correct Answer
D. All of the above
Explanation
Poor planning in a transportation company can have several implications on the company. Firstly, the transport department will not be able to forecast effectively, leading to compromised logistics processing. This inefficiency can result in drivers and customers having to wait for vehicle pick-ups. Additionally, delays in receiving units can cause internal backlogs for the company, affecting tasks such as condition reports, liveblock posting, and reconditioning. Therefore, all of the mentioned consequences can occur due to poor planning in a transportation company.
33.
Why is it important to ADESA that auto carriers do not have to wait longer than necessary when loading or unloading at the auction?
Correct Answer
D. All of the above
Explanation
It is important to ADESA that auto carriers do not have to wait longer than necessary when loading or unloading at the auction because the longer that the carrier sits idle, the longer it is taking to service ADESA's customers. Additionally, the sooner the customer receives their purchases, the sooner they are back purchasing more vehicles. Minimizing downtime greatly enhances the company's ability to grow the transportation business. Therefore, all of the above reasons are important to ADESA.
34.
Transport is a significant part of ADESA’s business and the mandate is to grow the business. Which of the following is Not an example of items or areas that employees can do to help contribute to its growth:
Correct Answer
C. There is no need to tell others about ADESA’s transport services as people will figure it out on their own if they want transport services
Explanation
The correct answer is that there is no need to tell others about ADESA's transport services as people will figure it out on their own if they want transport services. This statement goes against the idea of actively promoting and informing customers about the available services, which is crucial for the growth of the business. By not spreading awareness and not actively informing customers about the transport services, employees would not be contributing to the growth of the business.
35.
What do wiper blades in an upright position on a vehicle indicate?
Correct Answer
C. Identifies a unit is numbered for the sale and to be parked In the sale lineup
Explanation
When wiper blades are in an upright position on a vehicle, it indicates that the unit is numbered for the sale and is to be parked in the sale lineup. This is a common practice in auctions where vehicles are organized and prepared for sale. The other options, such as being ready for an oil change or the customer's uncertainty about placing the vehicle in the auction, are not related to the position of the wiper blades.
36.
What needs to be verified on a vehicle prior to it being moved into the main Yard?
Correct Answer
D. All of the above
Explanation
Before a vehicle is moved into the main yard, it is important to verify several things. The run number needs to be checked to ensure that the vehicle is in the correct order and is being moved at the right time. The sale week needs to be verified to ensure that the vehicle is being moved during the correct week of the auction. Additionally, the stock numbers at the front and back of the vehicle need to be checked to ensure that the vehicle is properly identified and accounted for. Therefore, all of the above options need to be verified before moving the vehicle into the main yard.
37.
How do you determine where a vehicle should be parked in Yard?
Correct Answer
E. All of the above
Explanation
The correct answer is "All of the above" because determining where a vehicle should be parked in the yard requires considering multiple factors. Stock number and run number are important for organizing and locating vehicles. Sale date and ADW (Auction Day Work) are relevant for scheduling and prioritizing vehicles. Detail refers to the condition and specifications of the vehicle, which can determine its placement. Liveblock is an online platform that allows remote bidding, so it is also relevant for managing the location of vehicles. Therefore, all of these factors are necessary to determine where a vehicle should be parked in the yard.
38.
What are the possible implications when a vehicle is parked incorrectly in the Yard?
Correct Answer
D. All of the above
Explanation
When a vehicle is parked incorrectly in the yard, it can lead to several implications. Firstly, it can result in wasted time as employees have to search for the vehicles that are not parked in the designated areas. This can also lead to added expenses as the company may have to invest in additional resources to search for the vehicles. Moreover, incorrect parking can result in dissatisfied customers and employees who may have to wait unnecessarily for their vehicles, leading to a negative experience. Therefore, all of the above implications can occur when a vehicle is parked incorrectly in the yard.
39.
When receiving a vehicle into the auction it is important to have the ownership/registration. What are the implications of the ownership/registration not being present at the time of sale?
Correct Answer
D. A & B
Explanation
If the ownership/registration is not present at the time of sale, it can lead to potentially dissatisfied customers who cannot register their vehicle. This can result in financial losses for the customers as they cannot sell the vehicle until it is registered. Additionally, the seller is only paid for the vehicle once they provide the ownership, so the absence of ownership/registration can delay the payment process. Therefore, both options A and B highlight the implications of not having ownership/registration at the time of sale.
40.
Which of the following is Not an example of things that ADESA employees can do to ensure ownership / registrations are managed with excellence?
Correct Answer
C. Collect the TODs and try to not lose them. Hand them into the TOD department as you remember.
Explanation
The correct answer is "Collect the TODs and try to not lose them. Hand them into the TOD department as you remember." This is not an example of something that ADESA employees can do to ensure ownership/registrations are managed with excellence because it implies a lack of organization and responsibility. Instead, employees should have a systematic process in place for collecting and managing the Titles of Ownership Documents (TODs) to ensure they are not lost and promptly handed over to the appropriate department.
41.
Does ADESA Winnipeg accept cash?
Correct Answer
B. No
Explanation
ADESA Winnipeg does not accept cash.
42.
What form of payment does ADESA Winnipeg accept?
Correct Answer
E. B & c
Explanation
ADESA Winnipeg accepts debit and company authorized cheques as forms of payment. They also accept major credit cards. The correct answer is b & c.
43.
What would be an example of something you would not do if you were present when a vehicle started on fire?
Correct Answer
B. Stand and watch the scene unfold and watch to see how others will react and take care of the situation. Someone else should now how to manage the situation.
Explanation
If you were present when a vehicle started on fire, you should not stand and watch the scene unfold and rely on others to react and take care of the situation. This is because someone else might not know how to manage the situation effectively, and it could lead to further danger and loss. It is important to take immediate action, such as retrieving a fire extinguisher or alerting someone to bring one, clearing the area of people and adjacent vehicles to minimize damage, and ensuring the safety of employees and customers.
44.
If you were driving an auction vehicle on auction property and the gas peddle became stuck what would you do?
Correct Answer
A. Simultaneously engage the brake and turn the engine off immediately
Explanation
If the gas pedal becomes stuck while driving an auction vehicle on auction property, the correct action to take is to simultaneously engage the brake and turn the engine off immediately. This is the safest and most effective way to stop the vehicle and prevent any potential accidents or damage. Pumping the gas pedal may worsen the situation and increase the speed of the vehicle. Therefore, option a & b and all of the above are incorrect because they do not address the correct course of action.
45.
If you are a Driver driving a car through a live auction and a Dealer lifts the hood and starts revving the engine, what would you do?
Correct Answer
A. The vehicle should always be in park when stopped and Drivers should be alert to Dealers who may try to approach the vehicle with this intent.
46.
What was the estimated number of vehicles processed through Dealer auctions throughout North America in 2007?
Correct Answer
B. 14 Million
Explanation
In 2007, the estimated number of vehicles processed through Dealer auctions throughout North America was 14 million. This suggests that a significant number of vehicles were being bought and sold through these auctions during that year.
47.
Is it mandatory for ADESA employees to wear seatbelts when driving vehicles at slow speeds on ADESA’s property?
Correct Answer
A. Yes
Explanation
It is mandatory for ADESA employees to wear seatbelts when driving vehicles at slow speeds on ADESA's property. This is to ensure the safety of the employees and minimize the risk of injury in case of any accidents or sudden stops. Wearing seatbelts is a standard safety practice that should be followed regardless of the speed at which the vehicle is being driven.
48.
Approximately how many wholesale auctions are currently in the US and Canada?
Correct Answer
B. 300
Explanation
There are approximately 300 wholesale auctions currently in the US and Canada.
49.
What is the average size of an auto auction (lanes / acres)?
Correct Answer
A. 65 acres and 7 lanes
Explanation
The average size of an auto auction can be determined by calculating the average of the given sizes in terms of acres and lanes. In this case, the average size is 65 acres and 7 lanes. This means that, on average, an auto auction occupies an area of 65 acres and has 7 lanes for vehicles.
50.
Does ADESA buy and sell vehicles?
Correct Answer
B. No
Explanation
ADESA does not buy and sell vehicles.