Adesa ACE Knowledge Coaching Operations Questionnaire
This questionaire is meant to test your knowledge of the auction and in general help you learn more about the auction itself. It is a good idea to review the questionaire after you have completed it in order to see which questions you missed and discuss why.
- 1.
1. What is the proper way to boost a vehicle?
- A.
Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.
- B.
Match the positive (red cable +) to negative (black cable - ) and the negative (black cable -) to the positive (red cable +)
- C.
Its not important to know how to boost a vehicle as you can always ask someone that does know how to boost a vehicle to do it for you
- D.
All of the above
Correct Answer
A. Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.Explanation
The proper way to boost a vehicle is to match the positive (red cable +) to the positive terminal of the dead battery and the negative (black cable -) to the negative terminal of the other vehicle's battery. This ensures a proper flow of electricity and prevents any damage to the electrical system of the vehicles.Rate this question:
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- 2.
2. Where are the possible areas to locate the vehicle battery when performing the boosting procedure?
- A.
Under the hood
- B.
Under the rear seat
- C.
In the trunk
- D.
Passenger side fender
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The possible areas to locate the vehicle battery when performing the boosting procedure are under the hood, under the rear seat, in the trunk, and on the passenger side fender.Rate this question:
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- 3.
3. What are the possible consequences of boosting a vehicle incorrectly?
- A.
Burning out the main electrical fuse
- B.
Burning out the main onboard computer and/or the vehicle charging system
- C.
The battery exploding resulting in a possible fire and physical harm to ADESA’s valued employees and customers
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Boosting a vehicle incorrectly can have several possible consequences. It can burn out the main electrical fuse, damaging the vehicle's electrical system. It can also burn out the main onboard computer and/or the vehicle charging system, leading to further damage. Additionally, incorrect boosting can cause the battery to explode, which can result in a fire and pose a risk to the safety of ADESA's employees and customers. Therefore, all of the mentioned consequences can occur when a vehicle is boosted incorrectly.Rate this question:
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- 4.
4. Does a vehicle need to be physically checked to determine if it is a 4 wheel drive, 2 wheel drive or an all wheel drive vehicle?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Yes, a vehicle needs to be physically checked to determine if it is a 4 wheel drive, 2 wheel drive, or an all wheel drive vehicle. This is because the drivetrain configuration cannot be determined just by looking at the vehicle's exterior. It requires inspecting the vehicle's mechanical components, such as the transmission, differential, and axle systems, to determine the type of drivetrain it has.Rate this question:
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- 5.
5. How do you determine if a vehicle is a 4-wheel drive, 2 wheel drive or all wheel drive?
- A.
Looking under the front end of the vehicle where you should see front differential or constant velocity joints connected to the front wheels.
- B.
Differential or constant velocity joints at the rear also indicate (AWD) or 4X4
- C.
A 4x4 button on the front console
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "all of the above." To determine if a vehicle is a 4-wheel drive, 2-wheel drive, or all-wheel drive, you can look under the front end of the vehicle and check for the presence of front differential or constant velocity joints connected to the front wheels. Similarly, checking for the presence of differential or constant velocity joints at the rear can also indicate if the vehicle is all-wheel drive or 4x4. Additionally, some vehicles may have a 4x4 button on the front console, which can be another indicator of the type of drive system.Rate this question:
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- 6.
6. Are the heater controls A/C button an accurate way to determine if a unit has factory air conditioning?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The heater controls A/C button is not an accurate way to determine if a unit has factory air conditioning. This is because some units may have the A/C button on the heater controls even if they do not have factory air conditioning. Therefore, relying solely on the presence of the A/C button may lead to an incorrect assumption about the unit having factory air conditioning.Rate this question:
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- 7.
7. What is the best way to determine if a unit has factory air conditioning?
- A.
Confirm the actual 6A/C compressor exists under the hood
- B.
A/C sticker under the hood that reads ‘R 134 Freon’
- C.
Heater controls / Air Conditioning button
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The best way to determine if a unit has factory air conditioning is to confirm the actual A/C compressor exists under the hood, check for an A/C sticker under the hood that reads 'R 134 Freon', and verify the presence of heater controls and an Air Conditioning button. All of these methods together provide a comprehensive way to confirm the existence of factory air conditioning in a unit.Rate this question:
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- 8.
8. What are the possible consequences to customers and the company when an error is made in reporting vehicle declaration and/or options?
- A.
Erosion of trust from the customer to ADESA as we are the ‘eyes and ears’ for customers buying online
- B.
Significant cost of a cancelled sale
- C.
Major cost adjustment in lost revenue and time to the company, employees and customers
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
When an error is made in reporting vehicle declaration and/or options, the possible consequences to customers and the company include erosion of trust from the customer to ADESA as they rely on us for accurate information when buying online. Additionally, there can be a significant cost of a cancelled sale, as well as major cost adjustments in terms of lost revenue and time for the company, employees, and customers. Therefore, all of the above consequences can occur when errors are made in reporting vehicle declaration and/or options.Rate this question:
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- 9.
What are some of the options and/or declarations that if not reported correctly could have an adverse impact?
- A.
Air Conditioning & 4-Wheel Drive versus 2-Wheel Drive
- B.
Engine size / type – ie.) gas vs diesel & tire wear (tread depth)
- C.
Incorrect options
- D.
Pre-existing or existing accident repaired/body or structural damage disclosures on a unit
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The options and/or declarations mentioned in the question, if not reported correctly, could have an adverse impact. This includes reporting incorrect information about air conditioning, 4-wheel drive versus 2-wheel drive, engine size/type (gas vs diesel), tire wear (tread depth), and pre-existing or existing accident repaired/body or structural damage disclosures on a unit. Failing to report these correctly can lead to misunderstandings or misrepresentations, potentially affecting the value, safety, and functionality of the vehicle.Rate this question:
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- 10.
The speedometer cluster needs to be physically verified by looking at the larger numbers to see if they are in KMS or MPH. If the larger numbers are in KMS the mileage should be KMS. In the event that the cluster has an English / Metric button, the button should be pressed to determine the proper mileage. In the majority of cases the speedometer will indicate KMS or MPH.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that the speedometer cluster needs to be physically verified by looking at the larger numbers to determine if they are in kilometers per hour (KMS) or miles per hour (MPH). If the larger numbers are in KMS, then the mileage should be in KMS. If the cluster has an English/Metric button, pressing the button will help determine the proper mileage. In most cases, the speedometer will indicate whether it is in KMS or MPH.Rate this question:
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- 11.
What are the possible consequences to ADESA if mileage is recorded incorrectly?
- A.
It doesn’t matter because all units are sold ‘as is’ at ADESA
- B.
Customer dissatisfaction
- C.
Auction is exposed to financial losses which may include cancelled sale, transportation reconditioning ie) the average cost to unwind a sale is $1500.00 per incident
- D.
B & c
- E.
All of the above
Correct Answer
D. B & cExplanation
If mileage is recorded incorrectly at ADESA, there can be several possible consequences. Firstly, customer dissatisfaction can occur as buyers may feel deceived or misled if the mileage is not accurately represented. This can lead to a loss of trust and reputation for ADESA. Secondly, the auction may be exposed to financial losses, including cancelled sales and additional expenses for transportation and reconditioning. The average cost to unwind a sale in such cases is $1500. Therefore, both customer dissatisfaction and financial losses are potential consequences for ADESA if mileage is recorded incorrectly.Rate this question:
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- 12.
What types of accounts and/or vehicles of those accounts may require personal belongings to be listed and retrieved from the vehicle?
- A.
Corporate lease returns
- B.
Financial repossessions
- C.
Dealer vehicles
- D.
A and B
Correct Answer
D. A and BExplanation
Corporate lease returns and financial repossessions may require personal belongings to be listed and retrieved from the vehicle. This is because when a corporate lease ends or when a vehicle is repossessed due to financial reasons, the belongings of the previous owner may still be in the vehicle. Therefore, it is necessary to list and retrieve these personal belongings to ensure they are returned to the rightful owner. Dealer vehicles may not necessarily require personal belongings to be listed and retrieved as they are typically new vehicles being sold by the dealership.Rate this question:
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- 13.
Which of the following is Not part of the process for handling personal items found in a vehicle?
- A.
The personal items from the vehicle should always be automatically itemized and logged for the customer and then placed in a secure locked storage box.
- B.
The information should be forwarded to the account representative for them to contact the lessee or repo regarding the items.
- C.
If there is no time to itemize the items they should still be placed in a secure locked storage box.
- D.
The items should only be itemized if the value amount appears to be under $100.00
- E.
The keys for the storage box should then be given to the yard administration office until the property can be handled properly
Correct Answer
D. The items should only be itemized if the value amount appears to be under $100.00Explanation
The correct answer is "The items should only be itemized if the value amount appears to be under $100.00." This means that personal items found in a vehicle should only be itemized if their value is less than $100. If the value is higher, they should still be placed in a secure locked storage box, but itemization is not necessary. The other options provide information on how to handle personal items found in a vehicle, such as logging them, contacting the lessee or repo, and giving the keys to the yard administration office.Rate this question:
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- 14.
What is the possible adverse impact on our customers and the auction if the process of managing personal items is not managed properly?
- A.
Leaves the auction vulnerable and liable for the missing property
- B.
Compromises the integrity of the auction and its employees
- C.
Adds stress onto employees who have to spend a lot of time dealing with the upset customer.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
If the process of managing personal items is not managed properly, it can have several adverse impacts on our customers and the auction. Firstly, it leaves the auction vulnerable and liable for the missing property, which can result in financial loss and damage to the auction's reputation. Secondly, it compromises the integrity of the auction and its employees, as customers may lose trust in the auction's ability to handle their personal items responsibly. Lastly, it adds stress onto employees who have to spend a lot of time dealing with upset customers, which can affect their productivity and overall morale. Therefore, all of the above consequences can occur if the process is not managed properly.Rate this question:
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- 15.
Does ADESA offer vehicle glass repair service?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
ADESA does offer vehicle glass repair service.Rate this question:
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- 16.
Who does ADESA Winnipeg provide professional glass services to?
- A.
Fleet Accounts
- B.
Factory Accounts
- C.
General public
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
ADESA Winnipeg provides professional glass services to Fleet Accounts, Factory Accounts, and the general public. This means that they cater to a wide range of customers, including businesses with fleet vehicles, factories in need of glass services, and individuals who require glass services for their personal vehicles or properties. By offering their services to all of these groups, ADESA Winnipeg can serve a diverse range of customers and meet their glass service needs.Rate this question:
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- 17.
What is the significance of the chalk markings on the windows of vehicles processed through the auction?
- A.
Stock Number & Arrival Date
- B.
Run Number & Sale Date
- C.
Year & Mileage
- D.
ADW, Detail & Liveblock
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The chalk markings on the windows of vehicles processed through the auction have multiple significances. They serve to indicate important information such as the stock number, arrival date, run number, sale date, year, mileage, as well as ADW, detail, and Liveblock. These markings help the auction staff and potential buyers easily identify and track the vehicles, ensuring smooth processing and accurate record-keeping.Rate this question:
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- 18.
How do vehicle window chalk markings assist ADESA employees and customers?
- A.
Allows employees to process the vehicles efficiently manner
- B.
Makes it easier for customers to quickly identify the vehicles they are interested in purchasing – e.g.) mileage, year, etc. as they are going through the auction lanes
- C.
The chalk markings signify the vehicle has been officially checked into the next auction
- D.
A & b
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Vehicle window chalk markings assist ADESA employees by allowing them to process the vehicles efficiently. The markings also make it easier for customers to quickly identify the vehicles they are interested in purchasing, such as by indicating mileage and year, as they go through the auction lanes. Additionally, the chalk markings signify that the vehicle has been officially checked into the next auction. Therefore, all of the given options (a & b) are correct and provide explanations for how vehicle window chalk markings assist ADESA employees and customers.Rate this question:
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- 19.
What are the possible implications of incorrect chalk markings to the auction?
- A.
Vehicles can be parked in an incorrect spot
- B.
Could result in a cancelled sale
- C.
Loss of revenue for the company
- D.
Lost employee time searching for the vehicle
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Incorrect chalk markings on vehicles in an auction can have several implications. Firstly, vehicles can be parked in incorrect spots, leading to confusion and potential difficulties in locating specific vehicles. This can result in a cancelled sale if a buyer is unable to find the desired vehicle. Additionally, the company may experience a loss of revenue as a cancelled sale means a missed opportunity for profit. Moreover, employees may waste time searching for vehicles due to the incorrect markings, leading to lost productivity. Therefore, all of the mentioned implications can occur due to incorrect chalk markings.Rate this question:
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- 20.
How many different makes and models of vehicles would you estimate are on the road today?
- A.
2000
- B.
3500
- C.
9000
- D.
6500
Correct Answer
A. 2000Explanation
The answer "2000" suggests that the estimated number of different makes and models of vehicles on the road today is 2000. This implies that there is a limited variety of vehicle makes and models available, and the number is not excessively high or low.Rate this question:
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- 21.
Why is recording the correct model important?
- A.
It is not important the model will be announced by the auctioneer
- B.
Allows the buyer to establish value in the purchasing process
- C.
In the event that the vehicle model is posted incorrectly the buyer’s decision is impaired and may result in a cancelled sale and loss of revenue to the company.
- D.
B&c
- E.
All of the above
Correct Answer
D. B&cExplanation
Recording the correct model is important because it allows the buyer to establish the value in the purchasing process. If the vehicle model is posted incorrectly, it impairs the buyer's decision-making and may result in a cancelled sale and loss of revenue to the company. Therefore, recording the correct model is crucial to ensure accurate information for buyers and to avoid any potential financial loss for the company.Rate this question:
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- 22.
Why is it important to confirm if a vehicle has been previously accident repaired and / or has existing structural / visible damage?
- A.
It isn’t important because all units are sold ‘as is’ at ADESA
- B.
It can be arbitrated. In some provinces it is law to disclose the previous damages to a customer
- C.
Not disclosing pre-existing damage exposes the auction to financial loss
- D.
B & c
- E.
All of the above
Correct Answer
D. B & cExplanation
Confirming if a vehicle has been previously accident repaired and/or has existing structural/visible damage is important because not disclosing pre-existing damage exposes the auction to financial loss. Additionally, in some provinces, it is a legal requirement to disclose previous damages to a customer. Therefore, both b and c options are correct as they highlight the importance of confirming and disclosing any pre-existing damage to avoid financial and legal consequences.Rate this question:
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- 23.
What are ways of identifying signs of a previous accident and repair
- A.
Paint lines
- B.
Mis-alignment of body panels
- C.
History search
- D.
Poor paint finish
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The ways of identifying signs of a previous accident and repair include looking for paint lines, mis-alignment of body panels, and poor paint finish. These signs can indicate that the vehicle has been involved in an accident and repaired. Conducting a history search can also provide information about any past accidents or repairs. Therefore, all of the above options can help in identifying signs of a previous accident and repair.Rate this question:
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- 24.
What are the possible consequences of driving a vehicle with a flat tire?
- A.
Permanently damaging the tire and the rim
- B.
Cost to the auction
- C.
Accident & jeopardizing the safety of someone driving the vehicle at a later date
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Driving a vehicle with a flat tire can lead to multiple consequences. Firstly, it can permanently damage the tire and the rim, requiring expensive repairs or replacements. Secondly, it can result in costs to the auction, as the damaged tire and rim may need to be replaced. Lastly, driving with a flat tire increases the risk of an accident and endangers the safety of someone driving the vehicle at a later date. Therefore, all of the mentioned consequences can occur if a vehicle is driven with a flat tire.Rate this question:
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- 25.
What are the possible implications if there is no dash ticket or of the incorrect dash ticket being in the vehicle?
- A.
An unnecessary negative expense to the auction i.e.) approximately $26 in administrative time per incident & the cost has the capacity to escalate into hundreds of dollars if the vehicle does not make it into the auction
- B.
Erodes the integrity and trust of the customer towards the auction
- C.
It isn’t an issue because all of the information is kept within the auction’s computer system
- D.
A & B
Correct Answer
D. A & BExplanation
If there is no dash ticket or an incorrect dash ticket in the vehicle, there could be several implications. Firstly, it could result in an unnecessary negative expense to the auction, as they would need to spend approximately $26 in administrative time per incident. Additionally, if the vehicle does not make it into the auction, the cost could escalate into hundreds of dollars. Secondly, it could erode the integrity and trust of the customer towards the auction, as they may feel that their information is not being properly managed. Therefore, both options A and B are possible implications of not having a dash ticket or having an incorrect one.Rate this question:
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- 26.
Which of the following is Not an administrative step to correct the error of an incorrect dash ticket?
- A.
Provide the transport department with the last six numbers of the vehicles VIN to track the vehicles origin.
- B.
Once the originator has been determined, the vehicle should be removed from the system.
- C.
The vehicle should be parked to the side and we wait for the owner to call looking for their vehicle.
- D.
Administration to re-enter the vehicle into the sale with the proper seller.
- E.
Advise the Yard to re-number the vehicle and ensure it is parked in its correct spot.
Correct Answer
C. The vehicle should be parked to the side and we wait for the owner to call looking for their vehicle.Explanation
The correct answer is "The vehicle should be parked to the side and we wait for the owner to call looking for their vehicle." This option suggests a passive approach to correcting the error, relying on the owner to notice the mistake and contact the authorities. The other options involve proactive steps such as tracking the vehicle's origin, removing it from the system, re-entering it with the proper seller, and ensuring it is parked in the correct spot.Rate this question:
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- 27.
In what departments may billing errors occur?
- A.
Glass Shop Department
- B.
Transportation Department
- C.
Mechanical Department
- D.
Administrative Department (Accounting / Data Entry)
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Billing errors may occur in all of the mentioned departments: Glass Shop Department, Transportation Department, Mechanical Department, and Administrative Department (Accounting / Data Entry). This suggests that mistakes in billing can happen in various areas of the organization, including departments responsible for glass shop operations, transportation, mechanical work, and administrative tasks such as accounting and data entry.Rate this question:
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- 28.
What are the consequences of ADESA incorrectly billing a customer and or incorrectly posting an expense?
- A.
Trust and integrity of the customer to the auction, lost revenue & wasted employee time fixing the error
- B.
Errors are not a big deal, mistakes happen
- C.
Money takes longer to collect because everything is re-billed and re-invoiced and most people pay by statement
- D.
Potential of exposing the auction to financial loss and/or it may result in the auction not collecting the receivable as some companies are unable to pay receivables at a later date once the account is closed
- E.
A, c, d
Correct Answer
E. A, c, dExplanation
Incorrect billing and posting expenses can have several consequences for ADESA. Firstly, it can damage the trust and integrity of the customer towards the auction. Secondly, it can lead to lost revenue and wasted employee time as they have to fix the error. Additionally, it can cause delays in collecting money as everything needs to be re-billed and re-invoiced, especially since most people pay by statement. Lastly, it has the potential to expose the auction to financial loss and may result in the auction not being able to collect receivables if the account is closed.Rate this question:
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- 29.
What are the different types of transport services available from our transport department?
- A.
Drive-away
- B.
Rail
- C.
Auto carrier
- D.
Towing
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The correct answer is "All of the above" because the question asks about the different types of transport services available from the transport department, and all the options listed (drive-away, rail, auto carrier, towing) are different types of transport services that can be provided by the department.Rate this question:
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- 30.
Who are ADESA’s transportation services available to?
- A.
Public & Dealer transfers
- B.
Internet purchases & Direct customer deliveries
- C.
Off site sales
- D.
Fleet relocations
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
ADESA’s transportation services are available to a wide range of customers and situations. They offer transportation services for public and dealer transfers, internet purchases and direct customer deliveries, off-site sales, and fleet relocations. This means that ADESA can assist with transporting vehicles for various purposes, whether it is for individuals, dealerships, online purchases, or fleet management. Therefore, the correct answer is "All of the above."Rate this question:
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- 31.
Is planning important to the Transport department?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
Planning is important to the Transport department because it helps in organizing and managing the movement of goods and people efficiently. It allows the department to anticipate and address potential challenges and obstacles, such as traffic congestion or road closures, in advance. Planning also helps in optimizing routes and schedules, ensuring timely delivery and minimizing costs. Additionally, it enables the department to allocate resources effectively and make informed decisions regarding infrastructure development and maintenance. Overall, planning plays a crucial role in ensuring smooth and effective operations within the Transport department.Rate this question:
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- 32.
What are the implications of poor planning in the transportation company on the company?
- A.
Transport department can’t forecast as effectively which compromises the department’s ability to process the logistics (‘moves’) as efficiently and effectively as possible
- B.
Drivers and customers having to wait for vehicle pick-ups
- C.
Longer it takes to for ADESA to receive the units the more backed up ADESA becomes internally – e.g.) condition reports, posting for liveblock, reconditioning, etc.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Poor planning in a transportation company can have several implications on the company. Firstly, the transport department will not be able to forecast effectively, leading to compromised logistics processing. This inefficiency can result in drivers and customers having to wait for vehicle pick-ups. Additionally, delays in receiving units can cause internal backlogs for the company, affecting tasks such as condition reports, liveblock posting, and reconditioning. Therefore, all of the mentioned consequences can occur due to poor planning in a transportation company.Rate this question:
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- 33.
Why is it important to ADESA that auto carriers do not have to wait longer than necessary when loading or unloading at the auction?
- A.
Longer that the carrier sits idle the longer it is taking to service ADESA’s customers
- B.
Sooner the customer receives their purchases the sooner they are back purchasing more vehicles
- C.
Minimizing downtime greatly enhances the company’s ability to grow the transportation business
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
It is important to ADESA that auto carriers do not have to wait longer than necessary when loading or unloading at the auction because the longer that the carrier sits idle, the longer it is taking to service ADESA's customers. Additionally, the sooner the customer receives their purchases, the sooner they are back purchasing more vehicles. Minimizing downtime greatly enhances the company's ability to grow the transportation business. Therefore, all of the above reasons are important to ADESA.Rate this question:
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- 34.
Transport is a significant part of ADESA’s business and the mandate is to grow the business. Which of the following is Not an example of items or areas that employees can do to help contribute to its growth:
- A.
Be aware of all the services available by transport and help to inform customers.
- B.
Inform transport of any opportunities for more business (customers using other transport providers, customers picking up their own units, negative comments regarding transport that can be turned into positives)
- C.
There is no need to tell others about ADESA’s transport services as people will figure it out on their own if they want transport services
- D.
Increase communication - e.g.) providing as much advance notice as possible and being specific on detailed requirements
- E.
At customer check out, ask for Transport services (in-person or internet)
Correct Answer
C. There is no need to tell others about ADESA’s transport services as people will figure it out on their own if they want transport servicesExplanation
The correct answer is that there is no need to tell others about ADESA's transport services as people will figure it out on their own if they want transport services. This statement goes against the idea of actively promoting and informing customers about the available services, which is crucial for the growth of the business. By not spreading awareness and not actively informing customers about the transport services, employees would not be contributing to the growth of the business.Rate this question:
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- 35.
What do wiper blades in an upright position on a vehicle indicate?
- A.
Is ready for an oil change
- B.
The customer is now not sure if they want the vehicle placed into the auction
- C.
Identifies a unit is numbered for the sale and to be parked In the sale lineup
- D.
All of the above
Correct Answer
C. Identifies a unit is numbered for the sale and to be parked In the sale lineupExplanation
When wiper blades are in an upright position on a vehicle, it indicates that the unit is numbered for the sale and is to be parked in the sale lineup. This is a common practice in auctions where vehicles are organized and prepared for sale. The other options, such as being ready for an oil change or the customer's uncertainty about placing the vehicle in the auction, are not related to the position of the wiper blades.Rate this question:
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- 36.
What needs to be verified on a vehicle prior to it being moved into the main Yard?
- A.
Run number
- B.
Sale week
- C.
Stock numbers front and back
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Before a vehicle is moved into the main yard, it is important to verify several things. The run number needs to be checked to ensure that the vehicle is in the correct order and is being moved at the right time. The sale week needs to be verified to ensure that the vehicle is being moved during the correct week of the auction. Additionally, the stock numbers at the front and back of the vehicle need to be checked to ensure that the vehicle is properly identified and accounted for. Therefore, all of the above options need to be verified before moving the vehicle into the main yard.Rate this question:
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- 37.
How do you determine where a vehicle should be parked in Yard?
- A.
Stock Number & Run Number
- B.
Sale Date & ADW
- C.
Detail
- D.
Liveblock
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The correct answer is "All of the above" because determining where a vehicle should be parked in the yard requires considering multiple factors. Stock number and run number are important for organizing and locating vehicles. Sale date and ADW (Auction Day Work) are relevant for scheduling and prioritizing vehicles. Detail refers to the condition and specifications of the vehicle, which can determine its placement. Liveblock is an online platform that allows remote bidding, so it is also relevant for managing the location of vehicles. Therefore, all of these factors are necessary to determine where a vehicle should be parked in the yard.Rate this question:
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- 38.
What are the possible implications when a vehicle is parked incorrectly in the Yard?
- A.
Wasted time searching for vehicles
- B.
Added expense searching for vehicles
- C.
Potentially dissatisfied customers and employees experiencing unnecessarily wait time
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
When a vehicle is parked incorrectly in the yard, it can lead to several implications. Firstly, it can result in wasted time as employees have to search for the vehicles that are not parked in the designated areas. This can also lead to added expenses as the company may have to invest in additional resources to search for the vehicles. Moreover, incorrect parking can result in dissatisfied customers and employees who may have to wait unnecessarily for their vehicles, leading to a negative experience. Therefore, all of the above implications can occur when a vehicle is parked incorrectly in the yard.Rate this question:
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- 39.
When receiving a vehicle into the auction it is important to have the ownership/registration. What are the implications of the ownership/registration not being present at the time of sale?
- A.
Potentially dissatisfied customer who cannot register their vehicle which costs them money because they cannot sell the vehicle until it is registered.
- B.
The Seller is only paid for the vehicle once they provide the ownership is at the Auction.
- C.
It’s not an issue as Dealer’s need to understand that the TOD is not always available at the time that they purchase the vehicle
- D.
A & B
Correct Answer
D. A & BExplanation
If the ownership/registration is not present at the time of sale, it can lead to potentially dissatisfied customers who cannot register their vehicle. This can result in financial losses for the customers as they cannot sell the vehicle until it is registered. Additionally, the seller is only paid for the vehicle once they provide the ownership, so the absence of ownership/registration can delay the payment process. Therefore, both options A and B highlight the implications of not having ownership/registration at the time of sale.Rate this question:
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- 40.
Which of the following is Not an example of things that ADESA employees can do to ensure ownership / registrations are managed with excellence?
- A.
Check the glove compartment and visors when booking in the vehicles.
- B.
Be on the lookout for ownerships/ registrations when reconditioning a vehicle.
- C.
Collect the TODs and try to not lose them. Hand them into the TOD department as you remember.
- D.
Ask the dealer to provide the Auction with the ownership prior to the Auction or request that they bring the ownership with them at the time of the Auction.
Correct Answer
C. Collect the TODs and try to not lose them. Hand them into the TOD department as you remember.Explanation
The correct answer is "Collect the TODs and try to not lose them. Hand them into the TOD department as you remember." This is not an example of something that ADESA employees can do to ensure ownership/registrations are managed with excellence because it implies a lack of organization and responsibility. Instead, employees should have a systematic process in place for collecting and managing the Titles of Ownership Documents (TODs) to ensure they are not lost and promptly handed over to the appropriate department.Rate this question:
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- 41.
Does ADESA Winnipeg accept cash?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
ADESA Winnipeg does not accept cash.Rate this question:
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- 42.
What form of payment does ADESA Winnipeg accept?
- A.
Cash
- B.
Debit & Company authorized cheques
- C.
Major Credit Cards
- D.
Goodwill
- E.
B & c
Correct Answer
E. B & cExplanation
ADESA Winnipeg accepts debit and company authorized cheques as forms of payment. They also accept major credit cards. The correct answer is b & c.Rate this question:
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- 43.
What would be an example of something you would not do if you were present when a vehicle started on fire?
- A.
Retrieve the nearest fire extinguisher or radio for someone to bring a fire extinguisher to the location (this would depend on the proximity of the fire extinguisher to the location).
- B.
Stand and watch the scene unfold and watch to see how others will react and take care of the situation. Someone else should now how to manage the situation.
- C.
Clear the area of people and any adjacent vehicles to minimize extent of loss and make sure there are no employees or customers in danger.
- D.
Start screaming so people would know something must be wrong
Correct Answer
B. Stand and watch the scene unfold and watch to see how others will react and take care of the situation. Someone else should now how to manage the situation.Explanation
If you were present when a vehicle started on fire, you should not stand and watch the scene unfold and rely on others to react and take care of the situation. This is because someone else might not know how to manage the situation effectively, and it could lead to further danger and loss. It is important to take immediate action, such as retrieving a fire extinguisher or alerting someone to bring one, clearing the area of people and adjacent vehicles to minimize damage, and ensuring the safety of employees and customers.Rate this question:
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- 44.
If you were driving an auction vehicle on auction property and the gas peddle became stuck what would you do?
- A.
Simultaneously engage the brake and turn the engine off immediately
- B.
Pump the gas peddle to release it
- C.
A & b
- D.
All of the above
Correct Answer
A. Simultaneously engage the brake and turn the engine off immediatelyExplanation
If the gas pedal becomes stuck while driving an auction vehicle on auction property, the correct action to take is to simultaneously engage the brake and turn the engine off immediately. This is the safest and most effective way to stop the vehicle and prevent any potential accidents or damage. Pumping the gas pedal may worsen the situation and increase the speed of the vehicle. Therefore, option a & b and all of the above are incorrect because they do not address the correct course of action.Rate this question:
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- 45.
If you are a Driver driving a car through a live auction and a Dealer lifts the hood and starts revving the engine, what would you do?
- A.
The vehicle should always be in park when stopped and Drivers should be alert to Dealers who may try to approach the vehicle with this intent.
- B.
Get out of the car immediately
- C.
Yell at the Dealer for trying to rev the engine
- D.
Let the Dealer do whatever they’d like to the car and ask if you can assist them
Correct Answer
A. The vehicle should always be in park when stopped and Drivers should be alert to Dealers who may try to approach the vehicle with this intent. -
- 46.
What was the estimated number of vehicles processed through Dealer auctions throughout North America in 2007?
- A.
3 Million
- B.
14 Million
- C.
650,000
- D.
2 Million
Correct Answer
B. 14 MillionExplanation
In 2007, the estimated number of vehicles processed through Dealer auctions throughout North America was 14 million. This suggests that a significant number of vehicles were being bought and sold through these auctions during that year.Rate this question:
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- 47.
Is it mandatory for ADESA employees to wear seatbelts when driving vehicles at slow speeds on ADESA’s property?
- A.
Yes
- B.
No
Correct Answer
A. YesExplanation
It is mandatory for ADESA employees to wear seatbelts when driving vehicles at slow speeds on ADESA's property. This is to ensure the safety of the employees and minimize the risk of injury in case of any accidents or sudden stops. Wearing seatbelts is a standard safety practice that should be followed regardless of the speed at which the vehicle is being driven.Rate this question:
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- 48.
Approximately how many wholesale auctions are currently in the US and Canada?
- A.
500
- B.
300
- C.
100
- D.
900
Correct Answer
B. 300Explanation
There are approximately 300 wholesale auctions currently in the US and Canada.Rate this question:
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- 49.
What is the average size of an auto auction (lanes / acres)?
- A.
65 acres and 7 lanes
- B.
100 acres and 12 lanes
- C.
20 acres and 3 lanes
- D.
200 acres and 20 lanes
Correct Answer
A. 65 acres and 7 lanesExplanation
The average size of an auto auction can be determined by calculating the average of the given sizes in terms of acres and lanes. In this case, the average size is 65 acres and 7 lanes. This means that, on average, an auto auction occupies an area of 65 acres and has 7 lanes for vehicles.Rate this question:
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- 50.
Does ADESA buy and sell vehicles?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
ADESA does not buy and sell vehicles.Rate this question:
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