Adesa ACE Knowledge Coaching Operations Questionnaire
This questionaire is meant to test your knowledge of the auction and in general help you learn more about the auction itself. It is a good idea to review the questionaire after you have completed it in order to see which questions you missed and discuss why.
- 1.1. What is the proper way to boost a vehicle?
- A.
Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.
- B.
Match the positive (red cable +) to negative (black cable - ) and the negative (black cable -) to the positive (red cable +)
- C.
Its not important to know how to boost a vehicle as you can always ask someone that does know how to boost a vehicle to do it for you
- D.
All of the above
- 2.2. Where are the possible areas to locate the vehicle battery when performing the boosting procedure?
- A.
Under the hood
- B.
Under the rear seat
- C.
In the trunk
- D.
Passenger side fender
- E.
All of the above
- 3.3. What are the possible consequences of boosting a vehicle incorrectly?
- A.
Burning out the main electrical fuse
- B.
Burning out the main onboard computer and/or the vehicle charging system
- C.
The battery exploding resulting in a possible fire and physical harm to ADESA’s valued employees and customers
- D.
All of the above
- 4.4. Does a vehicle need to be physically checked to determine if it is a 4 wheel drive, 2 wheel drive or an all wheel drive vehicle?
- A.
Yes
- B.
No
- 5.5. How do you determine if a vehicle is a 4-wheel drive, 2 wheel drive or all wheel drive?
- A.
Looking under the front end of the vehicle where you should see front differential or constant velocity joints connected to the front wheels.
- B.
Differential or constant velocity joints at the rear also indicate (AWD) or 4X4
- C.
A 4x4 button on the front console
- D.
All of the above
- 6.6. Are the heater controls A/C button an accurate way to determine if a unit has factory air conditioning?
- A.
Yes
- B.
No
- 7.7. What is the best way to determine if a unit has factory air conditioning?
- A.
Confirm the actual 6A/C compressor exists under the hood
- B.
A/C sticker under the hood that reads ‘R 134 Freon’
- C.
Heater controls / Air Conditioning button
- D.
All of the above
- 8.8. What are the possible consequences to customers and the company when an error is made in reporting vehicle declaration and/or options?
- A.
Erosion of trust from the customer to ADESA as we are the ‘eyes and ears’ for customers buying online
- B.
Significant cost of a cancelled sale
- C.
Major cost adjustment in lost revenue and time to the company, employees and customers
- D.
All of the above
- 9.What are some of the options and/or declarations that if not reported correctly could have an adverse impact?
- A.
Air Conditioning & 4-Wheel Drive versus 2-Wheel Drive
- B.
Engine size / type – ie.) gas vs diesel & tire wear (tread depth)
- C.
Incorrect options
- D.
Pre-existing or existing accident repaired/body or structural damage disclosures on a unit
- E.
All of the above
- 10.The speedometer cluster needs to be physically verified by looking at the larger numbers to see if they are in KMS or MPH. If the larger numbers are in KMS the mileage should be KMS. In the event that the cluster has an English / Metric button, the button should be pressed to determine the proper mileage. In the majority of cases the speedometer will indicate KMS or MPH.
- A.
True
- B.
False
- 11.What are the possible consequences to ADESA if mileage is recorded incorrectly?
- A.
It doesn’t matter because all units are sold ‘as is’ at ADESA
- B.
Customer dissatisfaction
- C.
Auction is exposed to financial losses which may include cancelled sale, transportation reconditioning ie) the average cost to unwind a sale is $1500.00 per incident
- D.
B & c
- E.
All of the above
- 12.What types of accounts and/or vehicles of those accounts may require personal belongings to be listed and retrieved from the vehicle?
- A.
Corporate lease returns
- B.
Financial repossessions
- C.
Dealer vehicles
- D.
A and B
- 13.Which of the following is Not part of the process for handling personal items found in a vehicle?
- A.
The personal items from the vehicle should always be automatically itemized and logged for the customer and then placed in a secure locked storage box.
- B.
The information should be forwarded to the account representative for them to contact the lessee or repo regarding the items.
- C.
If there is no time to itemize the items they should still be placed in a secure locked storage box.
- D.
The items should only be itemized if the value amount appears to be under $100.00
- E.
The keys for the storage box should then be given to the yard administration office until the property can be handled properly
- 14.What is the possible adverse impact on our customers and the auction if the process of managing personal items is not managed properly?
- A.
Leaves the auction vulnerable and liable for the missing property
- B.
Compromises the integrity of the auction and its employees
- C.
Adds stress onto employees who have to spend a lot of time dealing with the upset customer.
- D.
All of the above
- 15.Does ADESA offer vehicle glass repair service?
- A.
Yes
- B.
No
- 16.Who does ADESA Winnipeg provide professional glass services to?
- A.
Fleet Accounts
- B.
Factory Accounts
- C.
General public
- D.
All of the above
- 17.What is the significance of the chalk markings on the windows of vehicles processed through the auction?
- A.
Stock Number & Arrival Date
- B.
Run Number & Sale Date
- C.
Year & Mileage
- D.
ADW, Detail & Liveblock
- E.
All of the above
- 18.How do vehicle window chalk markings assist ADESA employees and customers?
- A.
Allows employees to process the vehicles efficiently manner
- B.
Makes it easier for customers to quickly identify the vehicles they are interested in purchasing – e.g.) mileage, year, etc. as they are going through the auction lanes
- C.
The chalk markings signify the vehicle has been officially checked into the next auction
- D.
A & b
- E.
All of the above
- 19.What are the possible implications of incorrect chalk markings to the auction?
- A.
Vehicles can be parked in an incorrect spot
- B.
Could result in a cancelled sale
- C.
Loss of revenue for the company
- D.
Lost employee time searching for the vehicle
- E.
All of the above
- 20.How many different makes and models of vehicles would you estimate are on the road today?
- A.
2000
- B.
3500
- C.
9000
- D.
6500
- 21.Why is recording the correct model important?
- A.
It is not important the model will be announced by the auctioneer
- B.
Allows the buyer to establish value in the purchasing process
- C.
In the event that the vehicle model is posted incorrectly the buyer’s decision is impaired and may result in a cancelled sale and loss of revenue to the company.
- D.
B&c
- E.
All of the above
- 22.Why is it important to confirm if a vehicle has been previously accident repaired and / or has existing structural / visible damage?
- A.
It isn’t important because all units are sold ‘as is’ at ADESA
- B.
It can be arbitrated. In some provinces it is law to disclose the previous damages to a customer
- C.
Not disclosing pre-existing damage exposes the auction to financial loss
- D.
B & c
- E.
All of the above
- 23.What are ways of identifying signs of a previous accident and repair
- A.
Paint lines
- B.
Mis-alignment of body panels
- C.
History search
- D.
Poor paint finish
- E.
All of the above
- 24.What are the possible consequences of driving a vehicle with a flat tire?
- A.
Permanently damaging the tire and the rim
- B.
Cost to the auction
- C.
Accident & jeopardizing the safety of someone driving the vehicle at a later date
- D.
All of the above
- 25.What are the possible implications if there is no dash ticket or of the incorrect dash ticket being in the vehicle?
- A.
An unnecessary negative expense to the auction i.e.) approximately $26 in administrative time per incident & the cost has the capacity to escalate into hundreds of dollars if the vehicle does not make it into the auction
- B.
Erodes the integrity and trust of the customer towards the auction
- C.
It isn’t an issue because all of the information is kept within the auction’s computer system
- D.
A & B
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