Adesa ACE Knowledge Coaching Operations Questionnaire

110 Questions | Total Attempts: 3240

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Coaching Quizzes & Trivia

This questionaire is meant to test your knowledge of the auction and in general help you learn more about the auction itself. It is a good idea to review the questionaire after you have completed it in order to see which questions you missed and discuss why.


Questions and Answers
  • 1. 
    1.      What is the proper way to boost a vehicle?
    • A. 

      Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.

    • B. 

      Match the positive (red cable +) to negative (black cable - ) and the negative (black cable -) to the positive (red cable +)

    • C. 

      Its not important to know how to boost a vehicle as you can always ask someone that does know how to boost a vehicle to do it for you

    • D. 

      All of the above

  • 2. 
    2.      Where are the possible areas to locate the vehicle battery when performing the boosting procedure?
    • A. 

      Under the hood

    • B. 

      Under the rear seat

    • C. 

      In the trunk

    • D. 

      Passenger side fender

    • E. 

      All of the above

  • 3. 
    3. What are the possible consequences of boosting a vehicle incorrectly?
    • A. 

      Burning out the main electrical fuse

    • B. 

      Burning out the main onboard computer and/or the vehicle charging system

    • C. 

      The battery exploding resulting in a possible fire and physical harm to ADESA’s valued employees and customers

    • D. 

      All of the above

  • 4. 
    4. Does a vehicle need to be physically checked to determine if it is a 4 wheel drive, 2 wheel drive or an all wheel drive vehicle?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    5. How do you determine if a vehicle is a 4-wheel drive, 2 wheel drive or all wheel drive?
    • A. 

      Looking under the front end of the vehicle where you should see front differential or constant velocity joints connected to the front wheels.

    • B. 

      Differential or constant velocity joints at the rear also indicate (AWD) or 4X4

    • C. 

      A 4x4 button on the front console

    • D. 

      All of the above

  • 6. 
    6.      Are the heater controls A/C button an accurate way to determine if a unit has factory air conditioning?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    7. What is the best way to determine if a unit has factory air conditioning?
    • A. 

      Confirm the actual 6A/C compressor exists under the hood

    • B. 

      A/C sticker under the hood that reads ‘R 134 Freon’

    • C. 

      Heater controls / Air Conditioning button

    • D. 

      All of the above

  • 8. 
    8.      What are the possible consequences to customers and the company when an error is made in reporting vehicle declaration and/or options?
    • A. 

      Erosion of trust from the customer to ADESA as we are the ‘eyes and ears’ for customers buying online

    • B. 

      Significant cost of a cancelled sale

    • C. 

      Major cost adjustment in lost revenue and time to the company, employees and customers

    • D. 

      All of the above

  • 9. 
    What are some of the options and/or declarations that if not reported correctly could have an adverse impact?
    • A. 

      Air Conditioning & 4-Wheel Drive versus 2-Wheel Drive

    • B. 

      Engine size / type – ie.) gas vs diesel & tire wear (tread depth)

    • C. 

      Incorrect options

    • D. 

      Pre-existing or existing accident repaired/body or structural damage disclosures on a unit

    • E. 

      All of the above

  • 10. 
    The speedometer cluster needs to be physically verified by looking at the larger numbers to see if they are in KMS or MPH. If the larger numbers are in KMS the mileage should be KMS. In the event that the cluster has an English / Metric button, the button should be pressed to determine the proper mileage. In the majority of cases the speedometer will indicate KMS or MPH.
    • A. 

      True

    • B. 

      False

  • 11. 
    What are the possible consequences to ADESA if mileage is recorded incorrectly?
    • A. 

      It doesn’t matter because all units are sold ‘as is’ at ADESA

    • B. 

      Customer dissatisfaction

    • C. 

      Auction is exposed to financial losses which may include cancelled sale, transportation reconditioning ie) the average cost to unwind a sale is $1500.00 per incident

    • D. 

      B & c

    • E. 

      All of the above

  • 12. 
    What types of accounts and/or vehicles of those accounts may require personal belongings to be listed and retrieved from the vehicle?
    • A. 

      Corporate lease returns

    • B. 

      Financial repossessions

    • C. 

      Dealer vehicles

    • D. 

      A and B

  • 13. 
    Which of the following is Not part of the process for handling personal items found in a vehicle?
    • A. 

      The personal items from the vehicle should always be automatically itemized and logged for the customer and then placed in a secure locked storage box.

    • B. 

      The information should be forwarded to the account representative for them to contact the lessee or repo regarding the items.

    • C. 

      If there is no time to itemize the items they should still be placed in a secure locked storage box.

    • D. 

      The items should only be itemized if the value amount appears to be under $100.00

    • E. 

      The keys for the storage box should then be given to the yard administration office until the property can be handled properly

  • 14. 
    What is the possible adverse impact on our customers and the auction if the process of managing personal items is not managed properly?
    • A. 

      Leaves the auction vulnerable and liable for the missing property

    • B. 

      Compromises the integrity of the auction and its employees

    • C. 

      Adds stress onto employees who have to spend a lot of time dealing with the upset customer.

    • D. 

      All of the above

  • 15. 
    Does ADESA offer vehicle glass repair service?
    • A. 

      Yes

    • B. 

      No

  • 16. 
    Who does ADESA Winnipeg provide professional glass services to?
    • A. 

      Fleet Accounts

    • B. 

      Factory Accounts

    • C. 

      General public

    • D. 

      All of the above

  • 17. 
    What is the significance of the chalk markings on the windows of vehicles processed through the auction?
    • A. 

      Stock Number & Arrival Date

    • B. 

      Run Number & Sale Date

    • C. 

      Year & Mileage

    • D. 

      ADW, Detail & Liveblock

    • E. 

      All of the above

  • 18. 
    How do vehicle window chalk markings assist ADESA employees and customers?  
    • A. 

      Allows employees to process the vehicles efficiently manner

    • B. 

      Makes it easier for customers to quickly identify the vehicles they are interested in purchasing – e.g.) mileage, year, etc. as they are going through the auction lanes

    • C. 

      The chalk markings signify the vehicle has been officially checked into the next auction

    • D. 

      A & b

    • E. 

      All of the above

  • 19. 
    What are the possible implications of incorrect chalk markings to the auction?
    • A. 

      Vehicles can be parked in an incorrect spot

    • B. 

      Could result in a cancelled sale

    • C. 

      Loss of revenue for the company

    • D. 

      Lost employee time searching for the vehicle

    • E. 

      All of the above

  • 20. 
    How many different makes and models of vehicles would you estimate are on the road today?
    • A. 

      2000

    • B. 

      3500

    • C. 

      9000

    • D. 

      6500

  • 21. 
    Why is recording the correct model important?
    • A. 

      It is not important the model will be announced by the auctioneer

    • B. 

      Allows the buyer to establish value in the purchasing process

    • C. 

      In the event that the vehicle model is posted incorrectly the buyer’s decision is impaired and may result in a cancelled sale and loss of revenue to the company.

    • D. 

      B&c

    • E. 

      All of the above

  • 22. 
    Why is it important to confirm if a vehicle has been previously accident repaired and / or has existing structural / visible damage?
    • A. 

      It isn’t important because all units are sold ‘as is’ at ADESA

    • B. 

      It can be arbitrated. In some provinces it is law to disclose the previous damages to a customer

    • C. 

      Not disclosing pre-existing damage exposes the auction to financial loss

    • D. 

      B & c

    • E. 

      All of the above

  • 23. 
    What are ways of identifying signs of a previous accident and repair
    • A. 

      Paint lines

    • B. 

      Mis-alignment of body panels

    • C. 

      History search

    • D. 

      Poor paint finish

    • E. 

      All of the above

  • 24. 
    What are the possible consequences of driving a vehicle with a flat tire?
    • A. 

      Permanently damaging the tire and the rim

    • B. 

      Cost to the auction

    • C. 

      Accident & jeopardizing the safety of someone driving the vehicle at a later date

    • D. 

      All of the above

  • 25. 
    What are the possible implications if there is no dash ticket or of the incorrect dash ticket being in the vehicle?
    • A. 

      An unnecessary negative expense to the auction i.e.) approximately $26 in administrative time per incident & the cost has the capacity to escalate into hundreds of dollars if the vehicle does not make it into the auction

    • B. 

      Erodes the integrity and trust of the customer towards the auction

    • C. 

      It isn’t an issue because all of the information is kept within the auction’s computer system

    • D. 

      A & B

  • 26. 
    Which of the following is Not an administrative step to correct the error of an incorrect dash ticket?
    • A. 

      Provide the transport department with the last six numbers of the vehicles VIN to track the vehicles origin.

    • B. 

      Once the originator has been determined, the vehicle should be removed from the system.

    • C. 

      The vehicle should be parked to the side and we wait for the owner to call looking for their vehicle.

    • D. 

      Administration to re-enter the vehicle into the sale with the proper seller.

    • E. 

      Advise the Yard to re-number the vehicle and ensure it is parked in its correct spot.

  • 27. 
    In what departments may billing errors occur?
    • A. 

      Glass Shop Department

    • B. 

      Transportation Department

    • C. 

      Mechanical Department

    • D. 

      Administrative Department (Accounting / Data Entry)

    • E. 

      All of the above

  • 28. 
    What are the consequences of ADESA incorrectly billing a customer and or incorrectly posting an expense? 
    • A. 

      Trust and integrity of the customer to the auction, lost revenue & wasted employee time fixing the error

    • B. 

      Errors are not a big deal, mistakes happen

    • C. 

      Money takes longer to collect because everything is re-billed and re-invoiced and most people pay by statement

    • D. 

      Potential of exposing the auction to financial loss and/or it may result in the auction not collecting the receivable as some companies are unable to pay receivables at a later date once the account is closed

    • E. 

      A, c, d

  • 29. 
    What are the different types of transport services available from our transport department?
    • A. 

      Drive-away

    • B. 

      Rail

    • C. 

      Auto carrier

    • D. 

      Towing

    • E. 

      All of the above

  • 30. 
    Who are ADESA’s transportation services available to?
    • A. 

      Public & Dealer transfers

    • B. 

      Internet purchases & Direct customer deliveries

    • C. 

      Off site sales

    • D. 

      Fleet relocations

    • E. 

      All of the above

  • 31. 
    Is planning important to the Transport department?
    • A. 

      Yes

    • B. 

      No

  • 32. 
    What are the implications of poor planning in the transportation company on the company?
    • A. 

      Transport department can’t forecast as effectively which compromises the department’s ability to process the logistics (‘moves’) as efficiently and effectively as possible

    • B. 

      Drivers and customers having to wait for vehicle pick-ups

    • C. 

      Longer it takes to for ADESA to receive the units the more backed up ADESA becomes internally – e.g.) condition reports, posting for liveblock, reconditioning, etc.

    • D. 

      All of the above

  • 33. 
    Why is it important to ADESA that auto carriers do not have to wait longer than necessary when loading or unloading at the auction?
    • A. 

      Longer that the carrier sits idle the longer it is taking to service ADESA’s customers

    • B. 

      Sooner the customer receives their purchases the sooner they are back purchasing more vehicles

    • C. 

      Minimizing downtime greatly enhances the company’s ability to grow the transportation business

    • D. 

      All of the above

  • 34. 
    Transport is a significant part of ADESA’s business and the mandate is to grow the business. Which of the following is Not an example of items or areas that employees can do to help contribute to its growth:
    • A. 

      Be aware of all the services available by transport and help to inform customers.

    • B. 

      Inform transport of any opportunities for more business (customers using other transport providers, customers picking up their own units, negative comments regarding transport that can be turned into positives)

    • C. 

      There is no need to tell others about ADESA’s transport services as people will figure it out on their own if they want transport services

    • D. 

      Increase communication - e.g.) providing as much advance notice as possible and being specific on detailed requirements

    • E. 

      At customer check out, ask for Transport services (in-person or internet)

  • 35. 
    What do wiper blades in an upright position on a vehicle indicate?
    • A. 

      Is ready for an oil change

    • B. 

      The customer is now not sure if they want the vehicle placed into the auction

    • C. 

      Identifies a unit is numbered for the sale and to be parked In the sale lineup

    • D. 

      All of the above

  • 36. 
    What needs to be verified on a vehicle prior to it being moved into the main Yard?
    • A. 

      Run number

    • B. 

      Sale week

    • C. 

      Stock numbers front and back

    • D. 

      All of the above

  • 37. 
    How do you determine where a vehicle should be parked in Yard?
    • A. 

      Stock Number & Run Number

    • B. 

      Sale Date & ADW

    • C. 

      Detail

    • D. 

      Liveblock

    • E. 

      All of the above

  • 38. 
    What are the possible implications when a vehicle is parked incorrectly in the Yard?
    • A. 

      Wasted time searching for vehicles

    • B. 

      Added expense searching for vehicles

    • C. 

      Potentially dissatisfied customers and employees experiencing unnecessarily wait time

    • D. 

      All of the above

  • 39. 
    When receiving a vehicle into the auction it is important to have the ownership/registration. What are the implications of the ownership/registration not being present at the time of sale?
    • A. 

      Potentially dissatisfied customer who cannot register their vehicle which costs them money because they cannot sell the vehicle until it is registered.

    • B. 

      The Seller is only paid for the vehicle once they provide the ownership is at the Auction.

    • C. 

      It’s not an issue as Dealer’s need to understand that the TOD is not always available at the time that they purchase the vehicle

    • D. 

      A & B

  • 40. 
    Which of the following is Not an example of things that ADESA employees can do to ensure ownership / registrations are managed with excellence?
    • A. 

      Check the glove compartment and visors when booking in the vehicles.

    • B. 

      Be on the lookout for ownerships/ registrations when reconditioning a vehicle.

    • C. 

      Collect the TODs and try to not lose them. Hand them into the TOD department as you remember.

    • D. 

      Ask the dealer to provide the Auction with the ownership prior to the Auction or request that they bring the ownership with them at the time of the Auction.

  • 41. 
    Does ADESA Winnipeg accept cash?
    • A. 

      Yes

    • B. 

      No

  • 42. 
    What form of payment does ADESA Winnipeg accept?
    • A. 

      Cash

    • B. 

      Debit & Company authorized cheques

    • C. 

      Major Credit Cards

    • D. 

      Goodwill

    • E. 

      B & c

  • 43. 
    What would be an example of something you would not do if you were present when a vehicle started on fire?
    • A. 

      Retrieve the nearest fire extinguisher or radio for someone to bring a fire extinguisher to the location (this would depend on the proximity of the fire extinguisher to the location).

    • B. 

      Stand and watch the scene unfold and watch to see how others will react and take care of the situation. Someone else should now how to manage the situation.

    • C. 

      Clear the area of people and any adjacent vehicles to minimize extent of loss and make sure there are no employees or customers in danger.

    • D. 

      Start screaming so people would know something must be wrong

  • 44. 
    If you were driving an auction vehicle on auction property and the gas peddle became stuck what would you do?
    • A. 

      Simultaneously engage the brake and turn the engine off immediately

    • B. 

      Pump the gas peddle to release it

    • C. 

      A & b

    • D. 

      All of the above

  • 45. 
    If you are a Driver driving a car through a live auction and a Dealer lifts the hood and starts revving the engine, what would you do?
    • A. 

      The vehicle should always be in park when stopped and Drivers should be alert to Dealers who may try to approach the vehicle with this intent.

    • B. 

      Get out of the car immediately

    • C. 

      Yell at the Dealer for trying to rev the engine

    • D. 

      Let the Dealer do whatever they’d like to the car and ask if you can assist them

  • 46. 
    What was the estimated number of vehicles processed through Dealer auctions throughout North America in 2007?
    • A. 

      3 Million

    • B. 

      14 Million

    • C. 

      650,000

    • D. 

      2 Million

  • 47. 
    Is it mandatory for ADESA employees to wear seatbelts when driving vehicles at slow speeds on ADESA’s property?
    • A. 

      Yes

    • B. 

      No

  • 48. 
    Approximately how many wholesale auctions are currently in the US and Canada?
    • A. 

      500

    • B. 

      300

    • C. 

      100

    • D. 

      900

  • 49. 
    What is the average size of an auto auction (lanes / acres)?
    • A. 

      65 acres and 7 lanes

    • B. 

      100 acres and 12 lanes

    • C. 

      20 acres and 3 lanes

    • D. 

      200 acres and 20 lanes

  • 50. 
    Does ADESA buy and sell vehicles?
    • A. 

      Yes

    • B. 

      No

  • 51. 
    What is the primary role of the Sales Department:
    • A. 

      - To facilitate the auction’s success through direct efforts to sell the auction’s many services. The sales function is divided into two roles: outside sales and telesales. There are also national account managers who manage accounts on a national scale.

    • B. 

      - To help Dealers sell their units throughout the week and if the units don’t sell the sales department then encourages the Dealers to put the units through the auction on sale day.

  • 52. 
    What is the primary role of the Marketing Department:
    • A. 

      To create marketing programs for the Dealers to use in advertising their units.

    • B. 

      To communicate with existing and potential customers on a broad scale to help bring Dealers and vehicles to the auction.

  • 53. 
    What is the primary role of the Human Resources Department:
    • A. 

      – Human Resources acts as a liaison between management and employees. The department is responsible for many areas including: recruitment, employee relations, benefits administration, workers compensation, safety, training and payroll.

    • B. 

      – To give the Dealers advice regarding the types of employees they should be hiring or releasing within their organizations.

  • 54. 
    What is the primary role of the Accounting Department:
    • A. 

      Ensure revenue and expenses are being recorded accurately and timely and provide support for other departments in understanding the revenue and expenses for individual departments

    • B. 

      - To help the Dealers with any accounting questions they have relative to the purchase and sale of their unit(s).

  • 55. 
    What is the primary role of the Security Department:
    • A. 

      - To protect the people, assets and operations at ADESA. Security operates 24-hours a day, 7days a week.

    • B. 

      - The security department operates only on sale day to ensure that only registered Dealers are allowed to enter the Yard.

  • 56. 
    What is the primary role of the Maintanence Department:
    • A. 

      - To help Dealers with the day to day maintenance of their units.

    • B. 

      - To make sure everything at ADESA stays in good working order.

  • 57. 
    What is the primary role of the Dealer Registration Department:
    • A. 

      - To approve Dealers to be able to buy and sell at the auction.

    • B. 

      - To assist Dealers in registering the units they’ve purchased from the auction.

  • 58. 
    What is the primary role of the Fleet and Lease Department:
    • A. 

      - To service the auction cycle of vehicles that have been previously leased or repossessed by banks and finance companies.

    • B. 

      - To manage a fleet of units owned by the auction that ADESA employees have the option to lease.

  • 59. 
    What is the primary role of the Factory Accounts Department:
    • A. 

      - To service the auction cycle of a ‘factory’ or ‘program’ vehicles. These are vehicles that are sold back to the manufacturers from the rental companies.

    • B. 

      - To assist the factories in purchasing units from the auction.

  • 60. 
    What is the primary role of the Titles Department:
    • A. 

      - To make sure the title received from sellers are valid, negotiable, and ready for buying customers. The titles department also serves non-auction customers.

    • B. 

      - To help the Dealers with the proper brand name of the unit they are purchasing.

  • 61. 
    What is the primary role of the Transportation Department:
    • A. 

      - To get vehicles from their owners to the auction and from the auction to their new owners.

    • B. 

      - To conduct a complimentary shuttle for the Dealers who want or need to retrieve their unit from the Yard.

  • 62. 
    What is the primary role of the Yard Department:
    • A. 

      - To manage the inventory of vehicles brought into the auction and waiting to be sold through the auction or picked up by their new owners.

    • B. 

      - To oversee the Dealers as they come in and out of the yard dropping off or picking up their units.

  • 63. 
    What is the primary role of the Mechanical Department:
    • A. 

      - To conduct repairs on vehicles for both auction and non-auction customers.

    • B. 

      - To conduct mechanical repairs on every unit that enters the auction so that all units that pass through the auction are in A+ working condition.

  • 64. 
    What is the primary role of the Glass Department:
    • A. 

      - To conduct vehicle glass work on both auction and non-auction vehicles.

    • B. 

      - To clean all of the glass on the units to help them present well when they run through the auction.

  • 65. 
    What is the primary role of the Reconditioning Department:
    • A. 

      - To conduct the cleaning of vehicles on both auction and non-auction vehicles.

    • B. 

      - To conduct a complimentary cleaning of all vehicles that will run through the auction.

  • 66. 
    What is meant by the vehicle ‘floors’?
    • A. 

      - It is the price that is paid for the vehicle on auction day

    • B. 

      - It is a vehicle that doesn’t sell on sale day

    • C. 

      - It is the minimum asking price that the seller needs in order to sell the vehicle

    • D. 

      - It is the price that buyers are willing to pay for a vehicle.

  • 67. 
    What are the possible implications of not having a floor price and or the incorrect floor price?
    • A. 

      Possible cancellation of the sale resulting in revenue lost to the auction

    • B. 

      Inability to sell the unit off the auction block

    • C. 

      Possible buyer / seller dissatisfaction

    • D. 

      All of the above

  • 68. 
    Which statement best describes arbitration?
    • A. 

      A series of negotiations to get the best price for the seller

    • B. 

      A series of negotiations to get the best price for the buyer

    • C. 

      A complaint department favoring the best resolution for the arbitrator

    • D. 

      A conflict resolution performed by an impartial person or group predetermined by the parties involved.

  • 69. 
    What role does arbitration play in the overall selling process at the auction?
    • A. 

      Allows buyers to purchase vehicles with complete confidence

    • B. 

      Dealers can have mechanical work done on the vehicle

    • C. 

      Dealers can change their mind easier if they have buyers remorse

    • D. 

      The sellers can use the arbitration process to find out possible malfunctions in the vehicle they are selling

    • E. 

      All of the above

  • 70. 
    What is the Buyer Protection Plan (BPP) service?
    • A. 

      Allows buyers to have their purchases inspected for potential arbitratable items prior to leaving the auction

    • B. 

      It allows the buyer to have 2-weeks to decide if they like and want to keep the unit

    • C. 

      A & b

    • D. 

      All of the above

  • 71. 
    What countries does ADESA currently operate auto auctions in?
    • A. 

      Canada & United States of America

    • B. 

      Australia

    • C. 

      United Kingdom

    • D. 

      Mexico

    • E. 

      A & d

  • 72. 
    Approximately how many whole car auction does ADESA own and operate?
    • A. 

      60+

    • B. 

      110

    • C. 

      48

    • D. 

      250

  • 73. 
    What is liveblock and how does it serve our customers?
    • A. 

      Liveblock is an online simulcast system that allows virtual buyers to participate in a live auction from any location via the internet.

    • B. 

      When the block is being used during the auction

    • C. 

      Signifies when a unit is sold

    • D. 

      Both b & c

  • 74. 
    What is the definition of Upstream?
    • A. 

      Sales are moving upward

    • B. 

      Units offered on internet that are still at dealership

    • C. 

      Describes units being moved to the back of the Yard

    • D. 

      All of the above

  • 75. 
    What is the definition of MidStream?
    • A. 

      Sales are steady but not growing

    • B. 

      It describes units to be parked in the middle rows of the yard

    • C. 

      Units offered on internet that have been dispatched to auction but maybe still in transit

    • D. 

      All of the above

  • 76. 
    What is Dealerblock and how does it serve our customers?
    • A. 

      Dealerblock is ADESA’s online custom selling platform website where vehicles are posted. The tool allows customers to buy and sell vehicles 24 hours a day 7 days a week via the internet.

    • B. 

      An area during the auction where dealers can get together to converse.

    • C. 

      An auction held by Dealers

    • D. 

      A term used to describe dealer’s purchasing a block of vehicles

  • 77. 
    When and or how long can a buyer access arbitration following the purchase of a vehicle?
    • A. 

      48-hours following delivery on internet purchases

    • B. 

      Extended arbitration may be available for up to 7 days to cover items such as odometer discrepancy, hidden structural damage, previous total loss vehicle

    • C. 

      Same day for major mechanical items – i.e.) drive train engine, drive train rear end

    • D. 

      All of the above

  • 78. 
    Which of the following are ADESA’s core values?
    • A. 

      Integrity & Employee Commitment

    • B. 

      Innovation, Teamwork & Profitability

    • C. 

      Customer Care, Employee Welfare & Safety

    • D. 

      Community Involvement & Fun

    • E. 

      All of the above

  • 79. 
    What is AFC?
    • A. 

      The ADESA, Inc. Salvage Auction Company.

    • B. 

      The ADESA, Inc. Finance Company that primarily offers car loans to customers on dealer lots.

    • C. 

      The ADESA, Inc. Finance Company that primarily offers floor-planning loans to help dealers purchase cars.

    • D. 

      The ADESA, Inc. Company that primarily offers condition report services.

  • 80. 
    How does AFC support the auction process?
    • A. 

      Guaranteed funds to pay the auction; no concerns over NSF's.

    • B. 

      More money on the floor means more sales & higher bids; Higher sales result in increased trades which lead to higher consignment numbers.

    • C. 

      AFC creates instant convenience for internet buyers as they can finance online.

    • D. 

      Timely auction payment means quicker delivery times.

    • E. 

      All of the above

  • 81. 
    How would you respond and who would you contact if a customer said, ‘Your customer service is really messed up!’
    • A. 

      Only acknowledge the customer if you have the time

    • B. 

      Maybe it was your fault

    • C. 

      I’ll tell my manager

    • D. 

      Always make sure that you acknowledge the customer and listen. Bring the customer to the appropriate manager/department relative to their issue so that the issue can be resolved immediately.

  • 82. 
    How would you respond and who would you contact if smaller customer says ‘You give preferential treatment to larger customers’.
    • A. 

      Don’t respond

    • B. 

      Empathize with them that being the smaller dealer is definitely the short end of the stick

    • C. 

      A&b

    • D. 

      Apologize for the perceived inequity and provide the customer with an explanation that all ADESA customers are equally valued. Ask the customer to explain the situation to you and assure them that it will be looked into. Then, be certain that the issue is looked into and that the customer is contacted for follow-up regarding their issue.

  • 83. 
    How would you respond if one of your biggest customers offered you a gift or a tip in exchange for you helping them on one of ADESA’s services?
    • A. 

      Accept it if only it was under $100.00

    • B. 

      Take it only if you like the gift

    • C. 

      Take it but keep it to yourself

    • D. 

      As outlined in the corporate employee handbook, any gifts and courtesies should be open, above-board and known to customers and prospective customers and the manager.

  • 84. 
    Explain the use of lights in the auction arena.
    • A. 

      They indicate when the auction will begin and end.

    • B. 

      They indicate the status of the car being sold.

    • C. 

      They protect the coating on the vehicles.

    • D. 

      They highlight the vehicle’s flaws.

  • 85. 
    How are bid badges issued?
    • A. 

      Registered dealers can get bid badges at the kiosk.

    • B. 

      Non-registered Dealers can get temporary bid badges anytime.

    • C. 

      All Dealers must stop at the front office to pick up bid badges.

    • D. 

      Bid badges are issued through registered mail.

  • 86. 
    How do charges (transportation, recondition, title fees, etc.) get put on a customer’s account?
    • A. 

      Magic

    • B. 

      The buyer writes up an invoice

    • C. 

      The Auctioneer posts them

    • D. 

      A posting clerk posts them

  • 87. 
    How do customer cars get picked up or delivered to and from ADESA’s Yard?
    • A. 

      Call, phone, fax or email Security and arrange to the have the cars ready for pick up at the gate.

    • B. 

      Call, phone, fax, or email the auction’s transportation or sales departments with the pertinent information (customer name, address, vehicle info including vin).

    • C. 

      Customers cannot pick up or deliver cars. They must use ADESA.

    • D. 

      The customer can contact reception 15 minutes before they are ready to pickup or deliver the vehicle and reception will notify the proper department of their intentions.

  • 88. 
    In the lights above the block, what color represents a mechanical defect or sellers declaration?
    • A. 

      Red

    • B. 

      Yellow

    • C. 

      Orange

    • D. 

      Green

    • E. 

      White

  • 89. 
    In the lights above the block, what color represents the vehicle being sold Arbitration Allowed
    • A. 

      Red

    • B. 

      Yellow

    • C. 

      Orange

    • D. 

      Blue

    • E. 

      Green

  • 90. 
    What is PDR?
    • A. 

      Paintless Dent Repair

    • B. 

      Pretty Darned Rough

    • C. 

      Possible Damage Report

    • D. 

      Pending Damage Report

  • 91. 
    What is redemption and how is redemption handled?
    • A. 

      Redemption is the act of returning a vehicle to a customer that was repossessed. When a customer pays current his/her creditor for back payments, the creditor will notify the auction in writing to release the vehicle to the customer. Normally this requires the customer to pay the auction for any charges accrued such as towing and storage.

    • B. 

      Redemption is the act of the customer apologizing for any late payment problems in a notarized letter sent to the creditor. This act immediately starts the customer on a new payment plan with increases in percentages of loan rates and other terms.

    • C. 

      Redemption is the act of repossessing a vehicle from a customer who has not made timely payments on the vehicle. The repossession cancels all future dealings with the customer and invalidates their Auction ACCESS card.

    • D. 

      Redemption is the act of bribing a creditor to remove all traces of bad credit for a customer or client in return for the ability to continue to do business on a daily basis. The act is illegal. However, it is overlooked in the automobile industry and is considered business as usual.

  • 92. 
    What is the kiosk for?
    • A. 

      Printing a bid badge

    • B. 

      Obtaining a list of their consignment

    • C. 

      Obtaining a list of their sale results

    • D. 

      Printing gate passes for their unsold units

  • 93. 
    What is the proper procedure to handle a suspected trespasser?
    • A. 

      Send in security immediately

    • B. 

      Confront the suspected trespasser and be prepared to escort them yourself from the property

    • C. 

      There are never any trespassers due to the safeguards built into the auction security

    • D. 

      Ask if you can assist the person and then ask for identification in the form of an Auction Access card or auction-authorized identification. If no proper identification is produced, call security.

  • 94. 
    What is TMU?
    • A. 

      Too Many unknowns

    • B. 

      True Miles Unknown

    • C. 

      Tires Missing Uniformity

    • D. 

      Tachometer Missing Unknown

  • 95. 
    As a general rule of thumb, when are buyers required to pay for purchases?
    • A. 

      Prior to sale

    • B. 

      On sale day or the next day

    • C. 

      One week after the sale

    • D. 

      One month after the sale

  • 96. 
    At most auctions, customers can drop off cars 24 hours a day, 7 days a week
    • A. 

      True

    • B. 

      False

  • 97. 
    When do we pay Sellers?
    • A. 

      Upon receipt of the vehicle at the auction

    • B. 

      Always on sale day

    • C. 

      One day after the Buyer pays

    • D. 

      Once the vehicle has cleared arbitration and lien searches and we’ve received ownership

  • 98. 
    Which of the following is not one of the 7 companies within the KAR Holdings Inc. family of companies that own ADESA?
    • A. 

      Insurance Auto Auctions (IAA) and Automotive Finance Corporation (AFC)

    • B. 

      Automotive Finance Consumer Division (AFCD) and PAR North America (PNA)

    • C. 

      ADESA Motor Company

    • D. 

      AutoVIN and Dent Demon

    • E. 

      ADESA Inc

  • 99. 
    • A. 

      Comes to ADESA and registers

    • B. 

      By completing all required forms and meeting legal requirements

    • C. 

      Buying a dealership license from Autopac

    • D. 

      Selling more than 10 cars a year makes you automatically a dealer

    • E. 

      By grabbing a hold of the deck of cards first

  • 100. 
    • A. 

      Drive it anyway, nothing too bad can happen

    • B. 

      Drive it as fast as possible back to the auction

    • C. 

      Try to fix the car, if you cant, call the Mechanical department

    • D. 

      Phone our designated safe vehicle personnel and they will instruct the driver

    • E. 

      Get it towed back to the auction

  • 101. 
    • A. 

      A type of shark

    • B. 

      A new Ford truck model

    • C. 

      A handheld computer device

    • D. 

      An extra large hammer

    • E. 

      A small label printer

  • 102. 
    What is the RPM program?
    • A. 

      A program to reward emplyees for increasing business and awareness of the auction

    • B. 

      A program that keeps track of how fast a car travels

    • C. 

      Rotations per minute

    • D. 

      A mechanical shop program to keep track of tire rotations

    • E. 

      A Regional Provincial Management program that insures that ADESA adheres to the safety standards

  • 103. 
    • A. 

      A method where we make up "fake" vehicles to make our inventory look bigger

    • B. 

      The name we use to refer to all vehicles posted online

    • C. 

      Cars that you cant see

    • D. 

      Computer generated cars used by computer "drivers"

    • E. 

      A marketing initiative where a dealer's inventory is virtually expanded by everything located at ADESA

  • 104. 
    • A. 

      A person who is in charge of the lane during the auction, most of the time it is the auctioneer

    • B. 

      The ringmen on the floor

    • C. 

      A person assigned to a lane in the yard who verifies the vehicles in their lane are functioning and orgranized appropriately for the auction.

    • D. 

      The sales person who is in charge of a lane and makes sure all of the cars are in good running order. They also communicate with the consigners for the order they run in.

    • E. 

      Donkey Kong if he is present.

  • 105. 
    • A. 

      They are in charge of taking the bids from the floor and putting them into the computer and putting the sale information into AMS

    • B. 

      They change the floor prices for the dealers and take in all the IF bids

    • C. 

      They communicate with the auctioneer to make sure all announcements are made as well as given the auctioneer the floor prices on the vehicles

    • D. 

      A and B

    • E. 

      A and C

  • 106. 
    • A. 

      A vehicle that has been bought back from the auction by a dealer

    • B. 

      A car that comes off of lease and doesnt meet the quality control for the maker that goes into the auction

    • C. 

      A type of vehicle that has a 60 day time period where the auction can buy the car back from the dealers

    • D. 

      A type of vehicle that has a 60 day time period where the dealer can buy the car back from the auction

    • E. 

      A type of vehicle that has a 30 day time period where the auction can buy the car back from the dealers

  • 107. 
    • A. 

      The place at the auction block where the dealers stand

    • B. 

      A list of vehciles that show which dealer is running on which block

    • C. 

      The internet program that blocks dealers from bidding online who have not paid their bills

    • D. 

      An online inventory of vehicles listed for sale that can be bid on anytime.

    • E. 

      The area where dealers park their vehicles

  • 108. 
    • A. 

      The online tool that lets a dealer view and bid on a live auction that is running anywhere in North America

    • B. 

      The term for an active auction block

    • C. 

      The online tool that lets you update your car inventory online

    • D. 

      The term for a section of dealer cars currently running through the auction

    • E. 

      The act of building an auction block for a public sale

  • 109. 
    • A. 

      Anyone in the world who has a computer and an internet connection

    • B. 

      Any dealer registered with ADESA

    • C. 

      Any dealer with a dealer license

    • D. 

      Anyone with an ADESA login

    • E. 

      Only people with last names starting with the letters S and H

  • 110. 
    Can dealers from the USA buy cars in Canadian auctions?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Only if they also have a dealer license registered in Canada

    • D. 

      Only if they get special approval from ADESA

    • E. 

      Yes, but they get charged an extra 20% per vehicle purchased