This questionaire is meant to test your knowledge of the auction and in general help you learn more about the auction itself. It is a good idea to review the questionaire after you have completed it in order to see which questions you missed and discuss why.
Match the positive (red cable +) to positive and the negative ( black cable - ) to the other negative.
Match the positive (red cable +) to negative (black cable - ) and the negative (black cable -) to the positive (red cable +)
Its not important to know how to boost a vehicle as you can always ask someone that does know how to boost a vehicle to do it for you
All of the above
Under the hood
Under the rear seat
In the trunk
Passenger side fender
All of the above
Burning out the main electrical fuse
Burning out the main onboard computer and/or the vehicle charging system
The battery exploding resulting in a possible fire and physical harm to ADESA’s valued employees and customers
All of the above
Yes
No
Looking under the front end of the vehicle where you should see front differential or constant velocity joints connected to the front wheels.
Differential or constant velocity joints at the rear also indicate (AWD) or 4X4
A 4x4 button on the front console
All of the above
Yes
No
Confirm the actual 6A/C compressor exists under the hood
A/C sticker under the hood that reads ‘R 134 Freon’
Heater controls / Air Conditioning button
All of the above
Erosion of trust from the customer to ADESA as we are the ‘eyes and ears’ for customers buying online
Significant cost of a cancelled sale
Major cost adjustment in lost revenue and time to the company, employees and customers
All of the above
Air Conditioning & 4-Wheel Drive versus 2-Wheel Drive
Engine size / type – ie.) gas vs diesel & tire wear (tread depth)
Incorrect options
Pre-existing or existing accident repaired/body or structural damage disclosures on a unit
All of the above
True
False
It doesn’t matter because all units are sold ‘as is’ at ADESA
Customer dissatisfaction
Auction is exposed to financial losses which may include cancelled sale, transportation reconditioning ie) the average cost to unwind a sale is $1500.00 per incident
B & c
All of the above
Corporate lease returns
Financial repossessions
Dealer vehicles
A and B
The personal items from the vehicle should always be automatically itemized and logged for the customer and then placed in a secure locked storage box.
The information should be forwarded to the account representative for them to contact the lessee or repo regarding the items.
If there is no time to itemize the items they should still be placed in a secure locked storage box.
The items should only be itemized if the value amount appears to be under $100.00
The keys for the storage box should then be given to the yard administration office until the property can be handled properly
Leaves the auction vulnerable and liable for the missing property
Compromises the integrity of the auction and its employees
Adds stress onto employees who have to spend a lot of time dealing with the upset customer.
All of the above
Yes
No
Fleet Accounts
Factory Accounts
General public
All of the above
Stock Number & Arrival Date
Run Number & Sale Date
Year & Mileage
ADW, Detail & Liveblock
All of the above
Allows employees to process the vehicles efficiently manner
Makes it easier for customers to quickly identify the vehicles they are interested in purchasing – e.g.) mileage, year, etc. as they are going through the auction lanes
The chalk markings signify the vehicle has been officially checked into the next auction
A & b
All of the above
Vehicles can be parked in an incorrect spot
Could result in a cancelled sale
Loss of revenue for the company
Lost employee time searching for the vehicle
All of the above
2000
3500
9000
6500
It is not important the model will be announced by the auctioneer
Allows the buyer to establish value in the purchasing process
In the event that the vehicle model is posted incorrectly the buyer’s decision is impaired and may result in a cancelled sale and loss of revenue to the company.
B&c
All of the above
It isn’t important because all units are sold ‘as is’ at ADESA
It can be arbitrated. In some provinces it is law to disclose the previous damages to a customer
Not disclosing pre-existing damage exposes the auction to financial loss
B & c
All of the above
Paint lines
Mis-alignment of body panels
History search
Poor paint finish
All of the above
Permanently damaging the tire and the rim
Cost to the auction
Accident & jeopardizing the safety of someone driving the vehicle at a later date
All of the above
An unnecessary negative expense to the auction i.e.) approximately $26 in administrative time per incident & the cost has the capacity to escalate into hundreds of dollars if the vehicle does not make it into the auction
Erodes the integrity and trust of the customer towards the auction
It isn’t an issue because all of the information is kept within the auction’s computer system
A & B