Debit Memo And Commission Capture Kc
KNOWLEDGE CHECK
Questions and Answers
- 1.
How much is the cancellation fee based on the fare rules below?
- A.
$75.00
- B.
$75.00 + vat
- C.
$120.00
- D.
None
Correct Answer
D. NoneExplanation
The fare rules do not mention any cancellation fee, so the correct answer is "None".Rate this question:
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- 2.
There are (4) fare components on the sample fare calculation line below.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The sample fare calculation line does not provide any information about the number of fare components. Therefore, it is not possible to determine whether there are 4 fare components or not. The correct answer is false.Rate this question:
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- 3.
Where in the fare rules will you check this note: “CHARGES ARE NON COMMISSIONABLE? APPLICABLE GST WILL BE ADDITIONAL” proving that additional K3 tax needs to be collected?
- A.
PENALTY
- B.
SURCHARGES
- C.
VOLUNTARY CHANGE
Correct Answer
A. PENALTYExplanation
In the given question, the note "CHARGES ARE NON COMMISSIONABLE" suggests that additional K3 tax needs to be collected. The fare rules section that contains this note is "PENALTY".Rate this question:
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- 4.
Using the sample ETKT data below, are we allowed changing the fight from JFK-SEA to JFK-BGI? Issue Date: 18SEP18 / Travel Date: 18OCT18
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
Based on the given ETKT data, it is not allowed to change the flight from JFK-SEA to JFK-BGI. The issue date is 18SEP18 and the travel date is 18OCT18, which means that the ticket is already issued and the travel date is set. Therefore, any changes to the flight route would not be permitted.Rate this question:
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- 5.
What is/are the waiver needed to process legal name change for B6?
- A.
OSI – B9 NAME CORRECTION / TOURCODE – NMECRT
- B.
OSI – B6 NAME CORRECTION / TOURCODE – NAMCRT
- C.
OSI – B6 NAME CORRECTION / TOURCODE – NAMECRT
Correct Answer
C. OSI – B6 NAME CORRECTION / TOURCODE – NAMECRTExplanation
The correct answer is "OSI – B6 NAME CORRECTION / TOURCODE – NAMECRT". This answer is correct because it includes the correct OSI code (B6 NAME CORRECTION) and the correct tour code (NAMECRT) needed to process a legal name change for B6.Rate this question:
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- 6.
Customer called requesting to use his credit, wanting to book a basic economy fare to lessen the cost. Can we re-book it on the fare that the customer wanted? _____________ Use the fare quoted provided below:
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The customer called requesting to use his credit and book a basic economy fare to reduce the cost. The answer "No" indicates that it is not possible to re-book the fare that the customer wanted.Rate this question:
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- 7.
Customer called requesting a refund for a flight with TK from IAH to AMM that he missed. Using the fare below, how much is the cancellation fee?
- A.
$260.00
- B.
$300.00
- C.
None
Correct Answer
C. NoneExplanation
The correct answer is "None" because the question states that the customer missed the flight. In this case, since it was the customer's fault for missing the flight, there would be no cancellation fee.Rate this question:
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- 8.
E3 tax will always be NONREFUNDABLE.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because E3 tax is a type of tax that is nonrefundable, meaning once it is paid, it cannot be refunded or reimbursed. This is different from other types of taxes that may be refundable under certain circumstances. Therefore, regardless of any specific situation or condition, the E3 tax will always be nonrefundable.Rate this question:
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- 9.
For B6 Schedule Policy, the waiver B6SKDCHG should be added where?
- A.
Refund/Exchange Notice (REN)
- B.
OSI
- C.
Tour code / Endorsement Box
- D.
SSR
Correct Answer
C. Tour code / Endorsement BoxExplanation
The waiver B6SKDCHG should be added in the Tour code / Endorsement Box for the B6 Schedule Policy. This is because the Tour code / Endorsement Box is where additional information, such as waivers, can be included to provide specific instructions or exceptions related to the policy.Rate this question:
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- 10.
AA name correction waiver “NC03AGCY” should be added where?
- A.
Tour code
- B.
Endorsement Box
- C.
Refund/Exchange Notice (REN)
Correct Answer
B. Endorsement BoxExplanation
The correct answer is "Endorsement Box." The AA name correction waiver "NC03AGCY" should be added in the endorsement box.Rate this question:
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- 11.
Customer called to get a refund for his flight with BA from JFK-MAD 5 days after it was booked. How much is the refund penalty fee? Issue Date: 12JUL19 Travel Date: 19DEC19
- A.
150.00 CAD
- B.
300.00USD
- C.
300.00CAD
Correct Answer
B. 300.00USDExplanation
The refund penalty fee for the customer's flight with BA from JFK-MAD is 300.00 USD.Rate this question:
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- 12.
Customer’s flight with Delta was affected by schedule change. He was booked originally in (H) but was re-booked to a flight with (Y) cos. Passenger is okay with the new flight and would like to proceed with the new re-protection. Can we process the change using the generic waiver?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The generic waiver cannot be used in this situation because the customer is already okay with the new flight and wants to proceed with it. The generic waiver is typically used when the customer wants to make a change or cancel their flight due to a schedule change. In this case, since the customer is already satisfied with the re-booking, there is no need to process the change using the generic waiver.Rate this question:
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- 13.
American Airlines basic economy fares can be identified for all fares that has (B) cos and B in the 8th position of the Fare Basis.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false. American Airlines basic economy fares cannot be identified by looking for fares that have (B) cos and B in the 8th position of the Fare Basis. The correct identification for American Airlines basic economy fares is by looking for fares that have (E) cos and E in the 8th position of the Fare Basis.Rate this question:
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- 14.
Agent change flight date from 05JUN19 to 09JUN19 and the class change from N to V and quoted card member total of USD554.96, however the ticket was not exchanged as agent failed to queue the PNR. According to the airline debit memo amount calculation (Change fee applicable is USD200.00 and New fare is USD983.75 - OLD fare of USD628.79 = Add collect of USD354.96 and ADM admin fee of USD50.00). How much is the agent’s defect value?
Correct Answer
$604.96,604.96,604.96 USD,604.96USD, $604.96Explanation
The agent's defect value is $604.96. This is calculated by adding the change fee of $200.00, the add collect of $354.96, and the ADM admin fee of $50.00.Rate this question:
- 15.
Card member calls in on the same day of his flight. What is the cancellation penalty for this PNR? Use the screenshot below to pull up the fare rules. Issue Date: 01AUG18
Correct Answer
$800.00, $ 800.00, 800.00, 800.00USD, 800.00 USD
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