July 2015 - Knowledge Test

10 Questions | Total Attempts: 88

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July 2015 - Knowledge Test - Quiz

This test will measure your understanding of the 3PL Modification Request Workflow. While taking the test you are not allowed to browse any website or files. You are only given 10 minutes to finish the exam.


Questions and Answers
  • 1. 
    True or False: All modifications can be done for 3rd Party Warehouse orders in In print Queue status.
    • A. 

      True

    • B. 

      False

  • 2. 
    Who is responsible for the assigned modification requests for US East Warehouse orders in Printed status?
    • A. 

      Order Processing Officer

    • B. 

      PHCS_ Jiaffy

    • C. 

      PHCS_Jordan

    • D. 

      Lead Support

  • 3. 
    EU Warehouse Orders (Printed) : CS will receive a confirmation through __________  once modification request is confirmed.
    • A. 

      3PL Modification Request Tracker

    • B. 

      Internal note in the ticket

    • C. 

      Warehouse notes on the database

    • D. 

      Assigned job tracker

  • 4. 
    Russia Warehouse Orders (Printed) : For successful cancellation of orders, which should NOT be done AFTER modification?
    • A. 

      Advise the customer that the modification has been done

    • B. 

      Unhold the order

    • C. 

      Assign job to OPO PHCS_Jiaffy to inform the warehouse

    • D. 

      None of the above

  • 5. 
    US West Warehouse Orders (Printed) : What should be done immediately by the CS agent after modifying an order which is in Printed status?
    • A. 

      Inform the customer about the modification

    • B. 

      Unhold the order

    • C. 

      Assign job

    • D. 

      None of the above

  • 6. 
    Which type of modification can we assign to OPO for confirmation from either RU or OR warehouse if we can no longer hold the order (a window pops up with notification that modification is no longer allowed)? 
    • A. 

      Add item

    • B. 

      Cancel Item

    • C. 

      Cancel BK Item

    • D. 

      Cancel Order

  • 7. 
    Who will modify an order assigned to OPO for warehouse confirmation by a chatter provided that the warehouse allows it?
    • A. 

      Order Processing Officer

    • B. 

      Team Leader

    • C. 

      Ticket Agent

    • D. 

      Chat Agent

  • 8. 
    Which is NOT true in using the 3PL Modification Request Tracker? 
    • A. 

      CS agent should include the type of modification requested by the customer in the tracker

    • B. 

      CS agent should put the order on hold while waiting for the warehouse confirmation

    • C. 

      CS agent should inform the customer that there is still no guarantee that the request will be done

    • D. 

      Ticket Agent should check the tracker everyday for updates

  • 9. 
    True or False: It is possible to modify an order in Printed & Scanned status provided that we assign job to the respective OPO
    • A. 

      True

    • B. 

      False

  • 10. 
    Who is responsible for re- assigning confirmed modification requests from chat agents? 
    • A. 

      Order Processing Officer

    • B. 

      Team Leader

    • C. 

      Shift Supervisor

    • D. 

      Business Support Supervisor

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