Jdpa/Sspa - Quiz 1

3 Questions | Total Attempts: 174

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Jdpa/Sspa - Quiz 1

This is a Quiz to increase JDPA/SSPA awareness and also to callibrate our preperation on the same.


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Questions and Answers
  • 1. 
    What does SSPA stands for?
    • A. 

      Service & Support Professionals Association

    • B. 

      Selected Support Professionals Association

    • C. 

      Sales & Support Professionals Association

  • 2. 
    What are the benefits of JDPA certification to HP?
    • A. 

      HP leverages the customer recognition and affinity for the J.D. Power and Associates (JDPA) brand name

    • B. 

      HP generates more sales based on certified support and services experience and perception of a JDPA certified experience

    • C. 

      HP consumer support was able to elevate our marketing message and broaden our integration efforts across marketing based on this accredited external validation

    • D. 

      All of the above

  • 3. 
    CTSS stands for...
    • A. 

      Certified Technology Service and Support

    • B. 

      Centre of Technology Service and Support

    • C. 

      Central Technical Service & Support