Iw CSR Policy Quiz
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Questions to test IW general policies.
- 1.What is our Free Shipping policy?
- A.
We have free shipping on everything
- B.
We have free Ground on orders over $50: some restrictions apply
- C.
We have free Ground on orders over $50 and free 2nd Day on orders over $199: some restrictions apply
- D.
We have free Ground on orders over $50 and Free Return Shipping on Skates within the contiguous US: some restrictions apply
- 2.How long is our general return policy?
- A.
365 Days
- B.
No limit
- C.
30 Days
- D.
90 Days
- 3.We provide Free Return Shipping on skates. What is one of our conditions?
- A.
Skates must be new
- B.
Must request within 7 days of receiving order
- C.
Must be a hockey skate
- D.
Both A and B
- 4.What item IS eligible for return?
- A.
Jock
- B.
Footbed
- C.
Custom item
- D.
Liquidated item
- 5.We will match or beat any posted overall price from another site.
- A.
True
- B.
False
- 6.What method of payment is NOT accepted online?
- A.
PayPal
- B.
Visa gift card
- C.
Discover
- D.
Personal check
- 7.Our I Win Membership is super cool!! Which statement is true?
- A.
The current discount is 10% but sometimes it's larger
- B.
It is a life long membership (IW does reserve the right to terminate or change at any time.)
- C.
Your initial order placed with the I Win item also receives a discount
- D.
Some items ordered online are not eligible however if they call they can get the discount
- E.
All of the above
- 8.Do we share customer information with outside parties?
- A.
Yes: emails
- B.
Yes: emails and phone numbers
- C.
No: we only send our mailers with every order
- D.
No: we hate spam just as much as the next guy and don't even send them our own mailers
- 9.Do we ship internationally? If so, where?
- A.
Yes: There are a few places that are restricted
- B.
Yes: We ship everywhere
- C.
No: US only
- D.
No: US 48 States only
- 10.What brand(s) CANNOT be shipped outside the US?
- A.
Riedell
- B.
Sherwood, Tour, Oakley
- C.
Bauer, Easton, CCM, Reebok, K2
- D.
All of the above
- 11.International customers are responsible for any and all customs taxes they may incur upon delivery.
- A.
True
- B.
False
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