Iw CSR Policy Quiz

11 Questions | By InlineWarehouse | Last updated: Mar 21, 2022 | Total Attempts: 45

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Questions to test IW general policies.

Questions and Answers

1.

What is our Free Shipping policy?
- A.
  
  We have free shipping on everything
- B.
  
  We have free Ground on orders over $50: some restrictions apply
- C.
  
  We have free Ground on orders over $50 and free 2nd Day on orders over $199: some restrictions apply
- D.
  
  We have free Ground on orders over $50 and Free Return Shipping on Skates within the contiguous US: some restrictions apply
2.

How long is our general return policy?
- A.
  
  365 Days
- B.
  
  No limit
- C.
  
  30 Days
- D.
  
  90 Days
3.

We provide Free Return Shipping on skates. What is one of our conditions?
- A.
  
  Skates must be new
- B.
  
  Must request within 7 days of receiving order
- C.
  
  Must be a hockey skate
- D.
  
  Both A and B
4.

What item IS eligible for return?
- A.
  
  Jock
- B.
  
  Footbed
- C.
  
  Custom item
- D.
  
  Liquidated item
5.

We will match or beat any posted overall price from another site.
- A.
  
  True
- B.
  
  False
6.

What method of payment is NOT accepted online?
- A.
  
  PayPal
- B.
  
  Visa gift card
- C.
  
  Discover
- D.
  
  Personal check
7.

Our I Win Membership is super cool!! Which statement is true?
- A.
  
  The current discount is 10% but sometimes it's larger
- B.
  
  It is a life long membership (IW does reserve the right to terminate or change at any time.)
- C.
  
  Your initial order placed with the I Win item also receives a discount
- D.
  
  Some items ordered online are not eligible however if they call they can get the discount
- E.
  
  All of the above
8.

Do we share customer information with outside parties?
- A.
  
  Yes: emails
- B.
  
  Yes: emails and phone numbers
- C.
  
  No: we only send our mailers with every order
- D.
  
  No: we hate spam just as much as the next guy and don't even send them our own mailers
9.

Do we ship internationally? If so, where?
- A.
  
  Yes: There are a few places that are restricted
- B.
  
  Yes: We ship everywhere
- C.
  
  No: US only
- D.
  
  No: US 48 States only
10.

What brand(s) CANNOT be shipped outside the US?
- A.
  
  Riedell
- B.
  
  Sherwood, Tour, Oakley
- C.
  
  Bauer, Easton, CCM, Reebok, K2
- D.
  
  All of the above
11.

International customers are responsible for any and all customs taxes they may incur upon delivery.
- A.
  
  True
- B.
  
  False