Iw CSR Policy Quiz

11 Questions

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CSR Quizzes & Trivia

Questions to test IW general policies.


Questions and Answers
  • 1. 
    What is our Free Shipping policy?
    • A. 

      We have free shipping on everything

    • B. 

      We have free Ground on orders over $50: some restrictions apply

    • C. 

      We have free Ground on orders over $50 and free 2nd Day on orders over $199: some restrictions apply

    • D. 

      We have free Ground on orders over $50 and Free Return Shipping on Skates within the contiguous US: some restrictions apply

  • 2. 
    How long is our general return policy?
    • A. 

      365 Days

    • B. 

      No limit

    • C. 

      30 Days

    • D. 

      90 Days

  • 3. 
    We provide Free Return Shipping on skates. What is one of our conditions?
    • A. 

      Skates must be new

    • B. 

      Must request within 7 days of receiving order

    • C. 

      Must be a hockey skate

    • D. 

      Both A and B

  • 4. 
    What item IS eligible for return?
    • A. 

      Jock

    • B. 

      Footbed

    • C. 

      Custom item

    • D. 

      Liquidated item

  • 5. 
    We will match or beat any posted overall price from another site.
    • A. 

      True

    • B. 

      False

  • 6. 
    What method of payment is NOT accepted online?
    • A. 

      PayPal

    • B. 

      Visa gift card

    • C. 

      Discover

    • D. 

      Personal check

  • 7. 
    Our I Win Membership is super cool!! Which statement is true?
    • A. 

      The current discount is 10% but sometimes it's larger

    • B. 

      It is a life long membership (IW does reserve the right to terminate or change at any time.)

    • C. 

      Your initial order placed with the I Win item also receives a discount

    • D. 

      Some items ordered online are not eligible however if they call they can get the discount

    • E. 

      All of the above

  • 8. 
    Do we share customer information with outside parties?
    • A. 

      Yes: emails

    • B. 

      Yes: emails and phone numbers

    • C. 

      No: we only send our mailers with every order

    • D. 

      No: we hate spam just as much as the next guy and don't even send them our own mailers

  • 9. 
    Do we ship internationally? If so, where?
    • A. 

      Yes: There are a few places that are restricted

    • B. 

      Yes: We ship everywhere

    • C. 

      No: US only

    • D. 

      No: US 48 States only

  • 10. 
    What brand(s) CANNOT be shipped outside the US?
    • A. 

      Riedell

    • B. 

      Sherwood, Tour, Oakley

    • C. 

      Bauer, Easton, CCM, Reebok, K2

    • D. 

      All of the above

  • 11. 
    International customers are responsible for any and all customs taxes they may incur upon delivery.
    • A. 

      True

    • B. 

      False