Itil V2 test for ITIL V2 CERTIFICATION.
Controlled Processes can be repeated
Only defined processes require control
Processes should be defined, controlled and documented
None of the other statements are true
None of the statements are true
The CMDB (configuration Management Database)
SIP (Service Improvement Program)
The CAB (Change Advisory Board)
The FSC (Forward Schedule of Changes)
Measuring the load that an application places on the hardware
Checking how an application has grown
Keeping the capacity used by applications up-to-date
Determining the hardware capacity required to support new (or adapted) applications
Solving and restoring
Analysis and diagnosis
Matching
Classification
Which Request for change have been submitted for a specific server?
What incidents or problems have there been for this PC?
Which configuration items does a specific service consist of?
Which members of staff of departments x have moved to department Y?
Which equipment is being used by whom
Which equipment is causing incidents
Where the equipment has been set up
Which software version is being used
The capacity to verify the correctness of data
The correctness of data
Protection of data against unauthorized access and use
Access to data at any moment
Type of problem involved
A description and identification of the Configuration Items (CIs) involved
Number of Configuration Items (CI) involved
Date and time of the notification of disruption
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