ITIL Test Quiz
AN ITIL TEST QUIZ
- 1.
What is ITIL
- A.
A best practice for IT Service Management?
- B.
The ISO 20000 certification for IT Service Management
- C.
A process
- D.
A buzz word made up by management consultants
Correct Answer
A. A best practice for IT Service Management? -
- 2.
ITIL consists of a number of areas/modules, which one is NOT an ITIL area/module?
- A.
Service Operation
- B.
Service Design
- C.
Business Strategy
- D.
Continual Service Improvement
Correct Answer
C. Business Strategy -
- 3.
What does PDCA stands for?
- A.
Plan Do Check Act
- B.
Plan Do Control Action
- C.
Plan Document Check Activate
- D.
Practice Document Control Act
Correct Answer
A. Plan Do Check Act -
- 4.
How many processes are covered within ITIL?
- A.
7
- B.
12
- C.
16
- D.
+20 something
Correct Answer
D. +20 something -
- 5.
The Service Book is an important part, but what does it contain?
- A.
All services that IBX produces
- B.
All services that IBX produces for a customers with a SLA (service Level Agreement)
- C.
All services that IBX can deliver to a customer that has a SPOC (Single Point Of Contact) in place
- D.
All services that IBX can deliver
Correct Answer
C. All services that IBX can deliver to a customer that has a SPOC (Single Point Of Contact) in place -
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Current Version
-
Jan 04, 2013Quiz Edited by
ProProfs Editorial Team -
Aug 25, 2009Quiz Created by
Pelle
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