CompTIA A+ Preparation

215 Questions | Total Attempts: 825

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CompTIA A+ Preparation

This test includes all the tests I've taken in my course to help me prepare for the CompTIA A+ Certification.


Questions and Answers
  • 1. 
    Which two characteristics are determined by the chip set on a motherboard? (Choose two.)
    • A. 

      Maximum amount of memory that can be installed

    • B. 

      Operating system compatibility

    • C. 

      Type of connectors that will be on the motherboard

    • D. 

      Keyboard layout

  • 2. 
    Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
    • A. 

      Chip set

    • B. 

      Number of expansion slots

    • C. 

      Quantity of memory

    • D. 

      Socket type

    • E. 

      Number of USB interfaces

  • 3. 
    A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
    • A. 

      The quantity of memory must exceed the size of the swap file.

    • B. 

      The memory must be compatible with the motherboard.

    • C. 

      The new memory must be the same type as the memory already present.

    • D. 

      The memory must be as fast as the cache found in the CPU.

    • E. 

      The speed of the new memory must be the same or faster than the existing memory.

  • 4. 
    Which CPU architecture uses a small set of instructions that are designed to be executed rapidly?
    • A. 

      CISC

    • B. 

      RAID

    • C. 

      RISC

    • D. 

      RISK

    • E. 

      SCSI

  • 5. 
    Which scanner option considerably affects the size of the output file?
    • A. 

      Color inversion

    • B. 

      Source file format

    • C. 

      Resolution settings

    • D. 

      Sharpening

    • E. 

      Brightening and darking

  • 6. 
    Which type of memory is primarily used as cache memory?
    • A. 

      DRAM

    • B. 

      RAM

    • C. 

      ROM

    • D. 

      SRAM

  • 7. 
    Which two issues should be considered when purchasing RAM for a new printer? (Choose two.)
    • A. 

      Physical type of memory

    • B. 

      BIOS version

    • C. 

      Driver compatibility

    • D. 

      Number of memory slots available

    • E. 

      Firmware version

  • 8. 
    What can a technician do to reduce the time a user must wait when large print jobs are sent to the printer?
    • A. 

      Change to a networking operating system.

    • B. 

      Upgrade the operating system.

    • C. 

      Add more RAM to the printer.

    • D. 

      Change to a newer version of the firmware.

    • E. 

      Reinstall the print driver.

  • 9. 
    Which type of ROM can be reprogrammed with software while it is still physically installed in the computer?
    • A. 

      EEPROM

    • B. 

      EPROM

    • C. 

      PROM

    • D. 

      ROM

  • 10. 
    Refer to the exhibit. Which type of cable is shown in the graphic?
    • A. 

      FireWire

    • B. 

      Parallel

    • C. 

      Serial

    • D. 

      USB

  • 11. 
    Which important feature is offered by the USB standard?
    • A. 

      A single USB connection to a computer can support up to 255 separate devices.

    • B. 

      It offers rates of around 580 Mb/sec in low-speed mode.

    • C. 

      It allows up to 920 Mb/sec in the 2.0 version.

    • D. 

      It can supply power from the computer to devices.

  • 12. 
    What are the two connector types for the 1394a interface? (Choose two.)
    • A. 

      2

    • B. 

      4

    • C. 

      6

    • D. 

      8

    • E. 

      15

  • 13. 
    Refer to the exhibit. What is the maximum length of the cable presented in the graphic, which is commonly used for connecting a computer to a printer?
    • A. 

      15 ft (4.5 m

    • B. 

      20 ft (6 m)

    • C. 

      27 ft (8 m)

    • D. 

      30 ft (9 m)

  • 14. 
    Which type of computer resources are direct lines to the processor used by computer components to request information from the CPU?
    • A. 

      DMAs

    • B. 

      I/O addresses

    • C. 

      IRQs

    • D. 

      Memory addresses

  • 15. 
    Which two devices are considered input devices? (Choose two.)
    • A. 

      Biometric authentication device

    • B. 

      Printer

    • C. 

      Digital camera

    • D. 

      Projector

    • E. 

      Speakers

  • 16. 
    A technician needs to back up 4 GB of data using a single storage medium. Which medium can hold the entire 4 GB on a single disc?
    • A. 

      Floppy disc

    • B. 

      CD-RW

    • C. 

      CD-R

    • D. 

      DVD+/-R

  • 17. 
    A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed?
    • A. 

      Revolutions per minute

    • B. 

      Gigabytes

    • C. 

      Pages per minute

    • D. 

      Clusters per minute

  • 18. 
    A technician has been asked to install memory that detects multiple bit errors and corrects single bit errors in memory. Which type of memory should be installed if the motherboard supports these features?
    • A. 

      Parity

    • B. 

      ECC

    • C. 

      Fault tolerant

    • D. 

      CRC

  • 19. 
    Which two form factors are commonly used to build a new computer? (Choose two.)
    • A. 

      BTX

    • B. 

      NLQ

    • C. 

      ATX

    • D. 

      CLV

    • E. 

      ESC

  • 20. 
    Which two characteristics of a motherboard can be determined by the form factor? (Choose two.)
    • A. 

      Type of processor supported

    • B. 

      Color

    • C. 

      Size

    • D. 

      Maximum memory supported

    • E. 

      Shape

  • 21. 
    PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available? (Choose two.)
    • A. 

      6

    • B. 

      40

    • C. 

      68

    • D. 

      80

    • E. 

      120

  • 22. 
    How many conductors are found in a SATA data cable?
    • A. 

      3

    • B. 

      4

    • C. 

      7

    • D. 

      10

    • E. 

      12

  • 23. 
    Which three system resources are commonly used for communication between the CPU or memory and other components in the computer? (Choose three.)
    • A. 

      IRQ

    • B. 

      DMA

    • C. 

      UDP

    • D. 

      I/O address

    • E. 

      USB

  • 24. 
    Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.)
    • A. 

      Batteries

    • B. 

      Floppy drives

    • C. 

      Monitors

    • D. 

      Optical drives

    • E. 

      Printer toner cartridges

  • 25. 
    Which step should be performed first when servicing computer equipment?
    • A. 

      Wipe down the exterior with a lint-free, damp soft cloth.

    • B. 

      Open the case and check for any loose connections.

    • C. 

      Turn off and remove the power source.

    • D. 

      Replace any suspected bad components with known good components.

  • 26. 
    A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should be taken? (Choose three.)
    • A. 

      Store all computer components in clear plastic bags.

    • B. 

      Ensure antistatic mats are on the workbench and floor.

    • C. 

      Wear an antistatic wrist strap.

    • D. 

      Ensure that all flooring is carpeted.

    • E. 

      Keep all components in antistatic bags.

  • 27. 
    Which two tools can help protect against ESD? (Choose two.)
    • A. 

      Antistatic wrist strap

    • B. 

      Compressed air

    • C. 

      Antistatic mat

    • D. 

      Safety glasses

    • E. 

      Polyester clothing

  • 28. 
    A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product?
    • A. 

      The material safety data sheet

    • B. 

      The insurance policy of the company

    • C. 

      The local hazardous materials team

    • D. 

      The regulations provided by the Occupational Safety and Health Administration

  • 29. 
    The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.)
    • A. 

      Fdisk

    • B. 

      Spyware Remover

    • C. 

      Defrag

    • D. 

      Disk Cleanup

    • E. 

      A BIOS updater

  • 30. 
    Which tool in Windows XP gives a technician access to initialize disks and create partitions?
    • A. 

      Defrag

    • B. 

      Disk Cleanup

    • C. 

      Disk Management

    • D. 

      Format

    • E. 

      Scandisk

  • 31. 
    Which tool should be used if a user needs to optimize space on a hard drive?
    • A. 

      Defrag

    • B. 

      Disk Management

    • C. 

      Fdisk

    • D. 

      Format

  • 32. 
    Which two types of tools can help protect a computer from malicious attacks? (Choose two.)
    • A. 

      Anti-virus software

    • B. 

      Disk Cleanup

    • C. 

      Disk Management

    • D. 

      Fdisk

    • E. 

      Spyware Remover

  • 33. 
    What is the proper way to dispose of outdated CRTs?
    • A. 

      All of the components should be disposed of into landfills.

    • B. 

      All of the components should be properly incinerated.

    • C. 

      All of the components should be recycled whenever possible

    • D. 

      All of the components should be sealed in containers and disposed of into landfills.

  • 34. 
    Which condition refers to a reduced voltage level of AC power that lasts for a period of time?
    • A. 

      Brownout

    • B. 

      Sag

    • C. 

      Spike

    • D. 

      Surge

  • 35. 
    What is recommended to remove dust from inside a computer case?
    • A. 

      Damp cloth

    • B. 

      Dust cloth

    • C. 

      Household vacuum cleaner

    • D. 

      Can of compressed air

  • 36. 
    Refer to the exhibit. Which type of tool is shown in the graphic?cable meter
    • A. 

      Cable meter

    • B. 

      Digital multimeter

    • C. 

      Network traffic monitor

    • D. 

      Electrostatic discharger

  • 37. 
    Refer to the exhibit. Which type of tool is presented in the graphic?
    • A. 

      Hex screwdriver

    • B. 

      Stripped screwdriver

    • C. 

      Phillips-head screwdriver

    • D. 

      Flat-head screwdriver

  • 38. 
    Which precaution should be taken when working around electronic devices?
    • A. 

      Avoid using magnetized tools.

    • B. 

      Only use hand tools from the same vendor.

    • C. 

      Wear ESD protection to repair monitors in humid environments.

    • D. 

      Avoid using ESD wrist straps and ESD mats simultaneously.

  • 39. 
    A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks?
    • A. 

      Mild cleaning solution

    • B. 

      Lint-free cloth

    • C. 

      Isopropyl alcohol

    • D. 

      Compressed air

  • 40. 
    Which condition refers to a sudden increase in voltage, which is usually caused by lightning?
    • A. 

      Brownout

    • B. 

      Sag

    • C. 

      Spike

    • D. 

      Surge

  • 41. 
    A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a PATA hard drive?
    • A. 

      Berg

    • B. 

      Mini-Molex

    • C. 

      Molex

    • D. 

      20-pin ATX connector

  • 42. 
    A technician is installing a new power supply in a computer. Which type of power connector should be used to connect to a floppy drive?
    • A. 

      Berg

    • B. 

      Molex

    • C. 

      20-pin ATX connector

    • D. 

      SATA connector

  • 43. 
    A technician is assembling a new computer. Which two components are often easier to install before mounting the motherboard in the case? (Choose two.)
    • A. 

      CPU

    • B. 

      Memory

    • C. 

      NIC

    • D. 

      Sound card

    • E. 

      Video card

  • 44. 
    Which solution should be used to clean a CPU and a heat sink?
    • A. 

      Soap and water

    • B. 

      Rubbing alcohol

    • C. 

      A diluted ammonia solution

    • D. 

      Isopropyl alcohol

  • 45. 
    When building a computer, which two components are normally installed in 3.5-inch drive bays? (Choose two.)
    • A. 

      Hard drive

    • B. 

      Optical drive

    • C. 

      Floppy drive

    • D. 

      Flash drive

    • E. 

      Video card

  • 46. 
    How many pins are in a SATA data cable connector?
    • A. 

      7

    • B. 

      34

    • C. 

      40

    • D. 

      80

    • E. 

      184

  • 47. 
    A technician is troubleshooting a computer that has a malfunctioning floppy drive. The technician observes that the floppy drive light remains lit constantly. How should the technician attempt to repair the problem?
    • A. 

      Remove the floppy drive using Add/Remove Hardware.

    • B. 

      Replace the floppy drive.

    • C. 

      Connect the data cable making sure that the colored stripe on the cable is aligned with pin 1 on the drive and the motherboard.

    • D. 

      Change the jumper setting to master for the floppy drive.

  • 48. 
    What is a convenient way that a technician can tell whether a ribbon cable is for an IDE hard drive or a floppy drive?
    • A. 

      The IDE cable has a colored stripe on one edge.

    • B. 

      The floppy cable motherboard connector is normally gray.

    • C. 

      The IDE cable is gray.

    • D. 

      The floppy cable has a twist in the cable.

  • 49. 
    A field technician has been asked to install a wireless 802.11g NIC in a computer, but is unsure about the expansion slots available. Which two types of wireless NICs should the technician have available? (Choose two.)
    • A. 

      PCIe

    • B. 

      AGP

    • C. 

      SCSI

    • D. 

      PCI

    • E. 

      SATA

  • 50. 
    Which port is typically used for external wireless NICs?
    • A. 

      Parallel

    • B. 

      PS/2

    • C. 

      SCSI

    • D. 

      USB

  • 51. 
    Which additional 4-pin or 6-pin power connector is required by some motherboards?
    • A. 

      AUX

    • B. 

      Berg

    • C. 

      Parallel

    • D. 

      SCSI

  • 52. 
    A technician is installing a new CPU in a ZIF socket on a motherboard. What is the primary way of securing the CPU in place?
    • A. 

      Thermal compound

    • B. 

      Antistatic fasteners

    • C. 

      Load lever

    • D. 

      Screws

  • 53. 
    After a technician has assembled a new computer, it is necessary to configure the BIOS. At which point must a key be pressed to start the BIOS setup program?
    • A. 

      Before the computer is powered on

    • B. 

      During the Windows load process

    • C. 

      During the POST

    • D. 

      After the POST, but before Windows starts to load

  • 54. 
    Refer to the exhibit. Which type of hard drive uses the power connector shown?
    • A. 

      ATA

    • B. 

      EIDE

    • C. 

      SATA

    • D. 

      SCSI

    • E. 

      USB

  • 55. 
    What is the most reliable way for users to buy the correct RAM to upgrade a computer?
    • A. 

      Buy RAM that is the same color as the memory sockets on the motherboard.

    • B. 

      Ensure that the RAM chip is the same size as the ROM chip.

    • C. 

      Ensure that the RAM is compatible with the peripherals installed on the motherboard.

    • D. 

      Check the motherboard manual or manufacturer's website.

  • 56. 
    A technician has just finished assembling a new computer. When the computer is powered up for the first time, the POST discovers a problem. How does the POST indicate the error?
    • A. 

      It issues a number of short beeps.

    • B. 

      The LED on the front of the computer case flashes a number of times.

    • C. 

      It places an error message in the BIOS.

    • D. 

      It locks the keyboard.

  • 57. 
    Which internal component of a computer uses a 3-pin power connector?
    • A. 

      Floppy drive

    • B. 

      Hard drive

    • C. 

      Sound card

    • D. 

      Fan

  • 58. 
    A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS. Which course of action should be taken to upgrade the file system to NTFS?
    • A. 

      Format all the existing files with the NTFS File tool.

    • B. 

      Create a new NTFS partition and copy the files into the new partition. The existing partition can not be changed

    • C. 

      Run the Microsoft Convert utility.

    • D. 

      Overwrite the FAT32 file system with NTFS. Files will automatically be added to the new file system.

  • 59. 
    A technician is attempting to create multiple partitions on a hard disk. This will allow for storing the operating system and data files on separate partitions. What is the maximum number of primary partitions per hard drive that is supported by Windows XP?
    • A. 

      1

    • B. 

      2

    • C. 

      4

    • D. 

      16

    • E. 

      32

  • 60. 
    A technician needs to upgrade the operating system on a computer from Windows 2000 Professional to Windows XP Professional. When the technician inserts the XP disc in the computer, the setup wizard fails to start. Which command can be used to start the upgrade?
    • A. 

      Install

    • B. 

      Winxp

    • C. 

      Winnt32

    • D. 

      Xp

  • 61. 
    A technician thinks that the file system on a computer has a problem because Windows XP is reporting data integrity issues. Which Windows XP utility will check the file system for errors?
    • A. 

      Attrib

    • B. 

      Chkdsk

    • C. 

      Fdisk

    • D. 

      Format

  • 62. 
    A user installs a new sound card driver in a computer that is working properly. After installing the driver for the new sound card the computer fails to boot. Which quick fix can the user implement to return to the previous working state?
    • A. 

      Boot to Emergency Recovery State

    • B. 

      Boot to Last Known Good Configuration

    • C. 

      Boot to Recovery Console

    • D. 

      Boot to Start Windows Normally

  • 63. 
    Which technology was developed to simplify the installation of new hardware?
    • A. 

      AGP

    • B. 

      HAL

    • C. 

      IRQ-and-DMA

    • D. 

      OSR2

    • E. 

      PnP

  • 64. 
    As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What will result from this situation?
    • A. 

      The operating system will fail to load.

    • B. 

      The BIOS setup utility will start automatically.

    • C. 

      The computer will reboot continuously.

    • D. 

      The initial self-test will fail to load.

  • 65. 
    A technician has many new computers to set up. The technician completely configures one master computer and makes an image of the hard drive. This image is then installed on the other computers. What is this process called?
    • A. 

      Disk array

    • B. 

      Disk copying

    • C. 

      Disk cloning

    • D. 

      Disk mirroring

    • E. 

      Disk multiplexing

  • 66. 
    Which set of related files store all the settings of a Windows XP installation?
    • A. 

      Registry

    • B. 

      Control Panel

    • C. 

      .ini

    • D. 

      HWINFO.EXE

  • 67. 
    A technician needs to install Windows XP on a new computer. The hard drive needs two partitions. At which point in the Windows XP installation process should the technician partition the hard drive?
    • A. 

      The technician will be able to create the partitions when the F7 key is pressed after the product key has been entered.

    • B. 

      The technician will be able to create the partitions at the start of the installation process.

    • C. 

      The technician will be able to create the partitions as the final step in the installation process.

    • D. 

      The technician will have to create the second partition once the installation process has finished.

  • 68. 
    While performing preventive maintenance, a technician notices that the operating system is missing updates. How can the technician enable automatic updates?
    • A. 

      Run the Sysedit utility from the command line.

    • B. 

      Run the Autoupdate utility from the command line.

    • C. 

      Run the Automatic Updates utility from the Control Panel.

    • D. 

      Click the Update icon in the System Tray.

    • E. 

      Right-click My Computer and then choose Advanced > Updates.

  • 69. 
    Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system?
    • A. 

      ACAPI

    • B. 

      API

    • C. 

      IRQ

    • D. 

      PnP

  • 70. 
    Refer to the exhibit. Which file is flagged for backup?
    • A. 

      File1.txt

    • B. 

      File2.txt

    • C. 

      File3.txt

    • D. 

      File4.txt

  • 71. 
    A technician has finished installing Windows XP. What should the technician do to verify that all hardware has been installed correctly?
    • A. 

      Run HWINFO.EXE to verify that all devices are listed.

    • B. 

      Use the Windows XP Msconfig utility to prove that all the devices are operational.

    • C. 

      Use the Windows XP Testall utility to confirm that the devices are operational.

    • D. 

      Use the Device Manager utility to ensure that all the devices are operational.

  • 72. 
    A user reports that a Windows XP system is unable to boot properly. How can the technician advise the user to boot into Safe Mode?
    • A. 

      In Device Manager, right-click Windows XP, and then choose Properties > Safe Mode.

    • B. 

      Click Start > Reboot > Safe Mode.

    • C. 

      Reboot the system and press Del or F2 depending on the system.

    • D. 

      Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode.

  • 73. 
    Which utility, when run at regular intervals, is the most effective at protecting user data should there be a system failure?
    • A. 

      ASD

    • B. 

      Automatic Update

    • C. 

      Backup

    • D. 

      Personal Firewall

    • E. 

      Restore Point

  • 74. 
    In which two situations should a technician create a restore point? (Choose two.)
    • A. 

      Before an operating system update

    • B. 

      Before installing a new device driver

    • C. 

      Once a month

    • D. 

      Before formatting the hard disk

    • E. 

      After moving viruses to the virus vault for quarantine

  • 75. 
    A user in a large manufacturing company uses a PC that is connected to the company network. Where should the user look to find a server attached to the network?
    • A. 

      My Network Places

    • B. 

      Control Panel

    • C. 

      Connect To

    • D. 

      My Computer

  • 76. 
    Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP?
    • A. 

      The Microsoft Compatibility Assistant

    • B. 

      The Windows XP Hardware Compatibility List

    • C. 

      The Microsoft Knowledge Base

    • D. 

      The Windows XP manual

  • 77. 
    A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk?
    • A. 

      Recovery Console

    • B. 

      Windows Disk Manager

    • C. 

      Msconfig

    • D. 

      Fix /mbr

  • 78. 
    What is the difference between a docking station and a port replicator?
    • A. 

      A docking station has fewer ports.

    • B. 

      A docking station may have PCI slots for expansion cards and speakers.

    • C. 

      A docking station may have a built-in display.

    • D. 

      A docking station has a universal connector so that it can be used with all laptops.

  • 79. 
    Which display technology is most commonly found in modern laptop computers?
    • A. 

      CRT

    • B. 

      LED

    • C. 

      Plasma

    • D. 

      LCD

  • 80. 
    Which task must be completed first for a technician to be able to configure power management states using Windows XP?
    • A. 

      APM power management mode must be configured in the BIOS before ACPI can be used to configure power.

    • B. 

      ACPI power management mode must be enabled in the BIOS before Windows XP can be used to configure power management.

    • C. 

      APM power management mode must be disabled in the BIOS so that Windows XP can be used to configure power management.

    • D. 

      All power management settings must be disabled in the BIOS so Windows can be used to manage ACPI.

  • 81. 
    Which two laptop ports are used primarily for communication and network connectivity? (Choose two.)
    • A. 

      Ethernet

    • B. 

      Modem

    • C. 

      Parallel

    • D. 

      DVI

  • 82. 
    Which three components commonly connect to USB or FireWire ports? (Choose three.)
    • A. 

      Camera

    • B. 

      AC adapter

    • C. 

      PC Card

    • D. 

      Printer

    • E. 

      Scanner

  • 83. 
    Refer to the exhibit. What is the correct order of steps to remove a laptop battery?
    • A. 

      3, 2, 4, 1

    • B. 

      2, 3, 4, 1

    • C. 

      2, 4, 1, 3

    • D. 

      3, 2, 1, 4

  • 84. 
    What is the benefit of using CPU throttling in laptops?
    • A. 

      It reduces the processing time needed by end-user applications.

    • B. 

      It reduces CPU power consumption and heat production.

    • C. 

      It reduces the amount of CPU resources needed by system applications.

    • D. 

      It avoids the need to increase the clock speed of the laptop processor.

  • 85. 
    Which two characteristics make laptops a better choice than desktop computers? (Choose two.)
    • A. 

      Mobility

    • B. 

      Functionality

    • C. 

      Size

    • D. 

      OS installed

    • E. 

      Compatibility

  • 86. 
    Which three components are interchangeable between desktop and laptop computers? (Choose three.)
    • A. 

      PC ExpressCard

    • B. 

      Hard disk

    • C. 

      Scanner

    • D. 

      Printer

    • E. 

      USB flash drive

  • 87. 
    Refer to the exhibit. Which two form factors are supported by the devices shown in the graphic? (Choose two.)
    • A. 

      30-pin

    • B. 

      34-pin

    • C. 

      43-pin

    • D. 

      45-pin

    • E. 

      54-pin

  • 88. 
    Which name is given to the collection of settings that control the power settings of a laptop?
    • A. 

      Current setups

    • B. 

      Energy settings

    • C. 

      Hibernation profiles

    • D. 

      Power profiles

    • E. 

      Power schemes

  • 89. 
    Which two devices are commonly hot-swappable on laptops? (Choose two.)
    • A. 

      Integrated LCD screen

    • B. 

      CPU chip

    • C. 

      PC Card

    • D. 

      RAM

    • E. 

      USB Drive

  • 90. 
    Which generation of cell-phone standards was the first to deal with how to send and receive text, photographs, and video?
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

  • 91. 
    Which type of questions would a technician initially ask to gather information to help solve the problem?
    • A. 

      Categorical

    • B. 

      Closed

    • C. 

      Directed

    • D. 

      Multiple-choice

    • E. 

      Open

  • 92. 
    What is meant by a laptop device being hot-swappable?
    • A. 

      The device does not need a driver to interface with the computer OS.

    • B. 

      The laptop does not need to be powered off to install or remove the device.

    • C. 

      The device can be connected using more than one type of port.

    • D. 

      The device can interface with the laptop wirelessly.

  • 93. 
    Where can a technician change the power schemes on a laptop running Windows XP?
    • A. 

      Select Advanced Settings from within the BIOS.

    • B. 

      Select Power Options from within the Control Panel.

    • C. 

      Select Power from within Administrative Tools.

    • D. 

      Select Configure Power Settings from within Computer Management

  • 94. 
    Which two devices can be individually configured within Windows XP to power off after the laptop has been idle for a given period of time? (Choose two.)
    • A. 

      Optical drive

    • B. 

      Disk drive

    • C. 

      Fan

    • D. 

      Monitor

    • E. 

      Wireless NIC

  • 95. 
    Which internal laptop component may be designed as a hot-swappable device?
    • A. 

      CPU

    • B. 

      LCD screen

    • C. 

      Optical drive

    • D. 

      RAM

    • E. 

      Touch pad

  • 96. 
    A user has connected a digital projector to the external monitor port on a laptop computer, but the projector indicates that there is no RGB signal. What should the user try first to resolve the problem?
    • A. 

      Connect the projector to the s-video port.

    • B. 

      Press the function key that will redirect the video output to the external monitor.

    • C. 

      Try a different laptop.

    • D. 

      Try a different projector.

  • 97. 
    What is the proper way to clean optical drives?
    • A. 

      Spray ionized solution inside the drive.

    • B. 

      Use an electrostatic vacuum cleaner.

    • C. 

      Blow the dust with compressed air from the inside.

    • D. 

      Use a cleaning disc for optical drives.

  • 98. 
    Which two Wi-Fi standards are used to provide a wireless connection between printers and computers? (Choose two.)
    • A. 

      802.5b

    • B. 

      802.5g

    • C. 

      802.11b

    • D. 

      802.11g

    • E. 

      802.13a

  • 99. 
    Which laser printer component is a metal cylinder that is coated with a light-sensitive insulating material?
    • A. 

      Drum

    • B. 

      Fuser

    • C. 

      Fusing unit

    • D. 

      Platen

    • E. 

      Transfer corona wire

  • 100. 
    Which step of the laser printing process involves scanning the photosensitive drum with a laser?
    • A. 

      Cleaning

    • B. 

      Conditioning

    • C. 

      Developing

    • D. 

      Fusing

    • E. 

      Writing

  • 101. 
    Which step of the laser printing process is the last step performed by a laser printer when printing a document?
    • A. 

      Cleaning

    • B. 

      Conditioning

    • C. 

      Developing

    • D. 

      Fusing

    • E. 

      Transferring

  • 102. 
    What are two advantages of using impact printers? (Choose two.)
    • A. 

      Carbon-copy printing ability

    • B. 

      Print speeds up to 200 ppm

    • C. 

      High-resolution printing ability

    • D. 

      Individual color cartridges

    • E. 

      Inexpensive consumables

  • 103. 
    Which printer technology is used in low-cost, photo-quality printers?
    • A. 

      Impact

    • B. 

      Inkjet

    • C. 

      Laser

    • D. 

      Thermal

  • 104. 
    Which printing technology uses the vibration of a crystal to control the flow of ink onto the paper to produce an image?
    • A. 

      Electrophotographic

    • B. 

      Electrostatic

    • C. 

      Impact

    • D. 

      Piezoelectric

    • E. 

      Thermal

  • 105. 
    Which unit is commonly used to measure the print quality of an inkjet printer?
    • A. 

      DPI

    • B. 

      PPM

    • C. 

      Dot pitch

    • D. 

      NLQ

  • 106. 
    What is a common disadvantage of inkjet printers?
    • A. 

      Toner for inkjet printers is expensive.

    • B. 

      It offers poor print quality.

    • C. 

      The nozzles can get obstructed.

    • D. 

      It takes a lot of time to warm up.

  • 107. 
    What is an advantage of using a solid-ink printer instead of an inkjet printer?
    • A. 

      It produces vivid color prints.

    • B. 

      It warms up quickly.

    • C. 

      The ink used is considerably cheaper.

    • D. 

      The used-ink cartridges can be refilled.

  • 108. 
    Which type of printer is commonly used in stores to produce cash register receipts?
    • A. 

      Dye sublimation

    • B. 

      Inkjet

    • C. 

      Laser

    • D. 

      Thermal

  • 109. 
    Which software, embedded in a printer, controls how the printer operates and can be upgraded?
    • A. 

      Driver

    • B. 

      Firmware

    • C. 

      Operating system

    • D. 

      Printer utilities

  • 110. 
    Which software converts scanned pages into text?
    • A. 

      Image Text Converter

    • B. 

      Optical Character Recognition

    • C. 

      Optical Text Recognition

    • D. 

      Character Image Recognition

  • 111. 
    Which three functions are commonly included in the all-in-one devices? (Choose three.)
    • A. 

      USB hub

    • B. 

      Fax

    • C. 

      Plotter

    • D. 

      Printer

    • E. 

      Scanner

  • 112. 
    A museum possesses several old paintings that the curators wish to reproduce and sell in the museum gift shop. Which type of scanner can be used to produce the highest-quality reproduction?
    • A. 

      All-in-one

    • B. 

      Drum

    • C. 

      Flatbed

    • D. 

      Handheld

  • 113. 
    What is the best source for a Windows-compatible scanner driver?
    • A. 

      Website for scanner manufacturer

    • B. 

      Microsoft Update website

    • C. 

      Scanner installation disk

    • D. 

      Windows Device Manager

    • E. 

      Windows hardware profiles

  • 114. 
    Which standard governs the use of parallel printer ports?
    • A. 

      IEEE 973

    • B. 

      IEEE 1284

    • C. 

      IEEE 1394

    • D. 

      IEEE 802.4

  • 115. 
    Which two modes of operation within the IEEE 1284 standard allow bi-directional communication? (Choose two.)
    • A. 

      DCL

    • B. 

      ECP

    • C. 

      EPP

    • D. 

      PnP

    • E. 

      TCP

  • 116. 
    Which two names refer to the IEEE 1394 standard? (Choose two.)
    • A. 

      Bluetooth

    • B. 

      FireWire

    • C. 

      I.Link

    • D. 

      USB

    • E. 

      WiFi

  • 117. 
    What is the maximum number of devices that can be connected to a single FireWire interface?
    • A. 

      10

    • B. 

      24

    • C. 

      63

    • D. 

      127

    • E. 

      263

  • 118. 
    Which Windows XP command sends a file named example.txt to the default printer?
    • A. 

      Send example.txt

    • B. 

      Example.txt default-printer

    • C. 

      Default-printer example.txt

    • D. 

      Print example.txt

  • 119. 
    Which utility can be used to determine end-to-end connectivity between source and destination?
    • A. 

      Ipconfig

    • B. 

      Netstat

    • C. 

      Nbstat

    • D. 

      Ping

  • 120. 
    A technician is trying to calm an angry customer. What is the best approach?
    • A. 

      Place the customer on hold to allow time to calm down.

    • B. 

      Ask the customer for permission to be transferred to a manager.

    • C. 

      Maintain a positive tone of voice and offer to help solve the problem.

    • D. 

      Talk to the customer in a stern tone of voice to gain control of the conversation.

  • 121. 
    Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)
    • A. 

      Use simple step-by-step instructions.

    • B. 

      Explain possible causes of the problem to the customer.

    • C. 

      Criticize the customer to prevent the possibility of repeating the problem in the future.

    • D. 

      Ask to set up a conference call with a level 2 technician.

    • E. 

      Speak in plain terms.

  • 122. 
    Which two guidelines demonstrate proper netiquette? (Choose two.)
    • A. 

      Send chain letters via e-mail to minimize time needed to spread information.

    • B. 

      Begin each e-mail with an appropriate greeting.

    • C. 

      Use all capital letters to make reading easier.

    • D. 

      E-mail information that would be difficult to say in person.

    • E. 

      Avoid replying to "flames".

  • 123. 
    Which three tasks are commonly carried out by a level-one technician? (Choose three.)
    • A. 

      Document all information on the work order

    • B. 

      Update the operating system

    • C. 

      Upgrade the BIOS

    • D. 

      Prioritize the problem

    • E. 

      Gather information from the customer

  • 124. 
    Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)
    • A. 

      Take calls only from customers that are knowledgeable about computers.

    • B. 

      Take frequent gaming breaks.

    • C. 

      Go for a quick walk.

    • D. 

      Listen to soothing sounds.

    • E. 

      Practice relaxed breathing.

  • 125. 
    Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)
    • A. 

      Politely interrupt to refocus the customer.

    • B. 

      Encourage conversation to gain the customer's trust.

    • C. 

      Gather as much information as possible while the customer is talking.

    • D. 

      Ask open-ended questions.

    • E. 

      Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.

  • 126. 
    A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?
    • A. 

      Listen carefully and attempt to solve the customer's problem.

    • B. 

      Explain to the customer that company policy is not to tolerate verbal abuse and that the call will be terminated unless the customer's language is moderated.

    • C. 

      Explain why the previous service was appropriate and under no circumstances admit to there being any deficiencies in the previous service.

    • D. 

      Schedule a meeting with the customer, another technician, and the manager.

  • 127. 
    Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)
    • A. 

      Your name

    • B. 

      Ticket number

    • C. 

      Impressions of the customer

    • D. 

      Customer name

    • E. 

      Department name

  • 128. 
    What are three guidelines for beginning a call with a customer? (Choose three.)
    • A. 

      Explain the SLA terms and conditions.

    • B. 

      Determine the level of knowledge that the customer possesses about computers.

    • C. 

      Place angry customers on hold immediately.

    • D. 

      Use brief communication to establish a one-to-one connection with the customer.

    • E. 

      Call the customer by name.

  • 129. 
    What is the recommended way to place customers on hold?
    • A. 

      Place customers on hold as soon as the issue is identified. The on-hold message will inform customers that they have been placed on hold.

    • B. 

      As soon as the issue has been identified, tell customers that you need to put them on hold, then immediately place them on hold.

    • C. 

      Ask and wait for permission before placing customers on hold.

    • D. 

      Do not place customers on hold. Ask them to call back in an hour when the issue would have been researched and a solution found.

  • 130. 
    When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)
    • A. 

      Place the customer on hold to allow the customer time to become calmer.

    • B. 

      Allow the customer to explain the problem, possibly dispelling some of the anger.

    • C. 

      Discuss possible causes of the problem.

    • D. 

      Sympathize with the customer's problem.

    • E. 

      Try to minimize the significance of the problem.

  • 131. 
    While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?
    • A. 

      Interrupt the customer immediately to explain the solution.

    • B. 

      Interrupt the customer at the earliest opportunity because you know what they are going to say.

    • C. 

      Wait until the customer has finished speaking, and then explain the possible solution.

    • D. 

      Ask the customer to complete the explanation as quickly as possible because a possible solution is known.

  • 132. 
    Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)
    • A. 

      Supported software

    • B. 

      Diagnostic procedures

    • C. 

      Acceptable working conditions

    • D. 

      Service location

    • E. 

      Accessibility requirements

  • 133. 
    Which issue is an example of an exception to an SLA that should be escalated to a manager?
    • A. 

      A customer wishes to change the details of the contact person on the SLA.

    • B. 

      A customer wants two new computers added to the existing SLA without additional cost.

    • C. 

      The customer is asking to upgrade the level of service and is willing to pay the price difference.

    • D. 

      An unhappy customer calls to get clarification of the costs and penalties of the SLA.

  • 134. 
    A technician receives a call from a customer who is too talkative. How should the technician handle the call?
    • A. 

      Talk over the customer and quickly gather the necessary information to help them.

    • B. 

      Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.

    • C. 

      Use open-ended questions and repeat all the information back to the customer to politely show that they are giving too much unnecessary information.

    • D. 

      Politely step in and gain control of the call by asking the customer social questions.

  • 135. 
    A customer calls to report a problem with a computer. What is the first step the technician should use to resolve the computer problem?
    • A. 

      Direct the customer to various vendor Web sites.

    • B. 

      Complete a work order documenting the cause of the problem.

    • C. 

      Identify the problem.

    • D. 

      Gather information from the customer.

  • 136. 
    A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)
    • A. 

      Personalize the call by periodically asking questions unrelated to the computer problem.

    • B. 

      Allow the customer to speak without interruption.

    • C. 

      Use technical terms to determine the level of knowledge the customer possesses.

    • D. 

      Ask only closed-ended questions.

    • E. 

      Refer to the customer by name whenever possible.

  • 137. 
    A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)
    • A. 

      Use jargon, abbreviations, and acronyms relating to computer repair

    • B. 

      Possess good listening skills

    • C. 

      Be willing to work long hours

    • D. 

      Display professional behavior at all times

    • E. 

      Be willing to talk strongly to difficult customers

  • 138. 
    Which two actions improve security on a wireless network? (Choose two.)
    • A. 

      Enable WEP.

    • B. 

      Broadcast the default SSID.

    • C. 

      Keep the default administrator password for the access point.

    • D. 

      Enable MAC filtering.

  • 139. 
    A large number of e-mail messages are appearing in the inbox of a home computer user. The messages relate to products for which the user has never requested information. Which name is given to this type of e-mail?
    • A. 

      Spoof

    • B. 

      Adware

    • C. 

      Spyware

    • D. 

      Spam

  • 140. 
    Which feature of WPA makes it suitable for configuring wireless security?
    • A. 

      It disables SSID broadcasting, which prevents unauthorized users from accessing the network.

    • B. 

      It encrypts the data that is broadcast between the wireless access point and the wireless clients.

    • C. 

      It restricts computer access to a wireless access point.

    • D. 

      It transmits signals only within the network area.

  • 141. 
    Which precaution helps protect against social engineering in the workplace?
    • A. 

      Disclosing passwords to company personnel only

    • B. 

      Guiding visitors within the premises and escorting them personally when they leave

    • C. 

      Keeping hidden from public view any passwords that are posted in the work area

    • D. 

      Sharing access cards with other employees

  • 142. 
    In which type of attack are TCP ports randomly opened to overload the network with a large number of false requests?
    • A. 

      E-mail bomb attack

    • B. 

      Replay attack

    • C. 

      Spoofing attack

    • D. 

      SYN flood attack

  • 143. 
    A company uses computers and wireless access points from a variety of different suppliers. Which wireless security protocol should the company use to achieve the best level of security?
    • A. 

      LEAP

    • B. 

      WEP

    • C. 

      WPA

    • D. 

      WTLS

  • 144. 
    A computer that is configured for automatic updates is shut down during a scheduled update. However, the update is downloaded successfully without any file being corrupted in the process. What will happen to the update as a result of this shutdown?
    • A. 

      Notification for downloading available updates will be displayed when the computer is rebooted.

    • B. 

      The update will be lost.

    • C. 

      The update for the computer will be queued on the website.

    • D. 

      The update will be installed as soon as the computer is powered on.

  • 145. 
    When accessing a website, a user is overwhelmed by popup windows that open faster than the user can close them. What is the most likely cause of this problem?
    • A. 

      Adware

    • B. 

      Phishing

    • C. 

      Spyware

    • D. 

      Trojan

  • 146. 
    Which security device stores user physical characteristics to provide a user level of facility access?
    • A. 

      A biometric sensor

    • B. 

      A card key

    • C. 

      A key fob

    • D. 

      A smart card

  • 147. 
    What is the name given to code patterns of viruses?
    • A. 

      Grayware

    • B. 

      Mirrors

    • C. 

      Signatures

    • D. 

      Virus definition tables

  • 148. 
    Which two practices help prevent unauthorized access to a wireless network? (Choose two.)
    • A. 

      Disabling the broadcast of SSID

    • B. 

      Installing the WAP protocol

    • C. 

      Filtering the MAC addresses of computers

    • D. 

      Retaining the original firmware on all wireless devices

    • E. 

      Using 64-bit encryption as per the WEP standard

  • 149. 
    Which topology has only one central point of failure, is easy to troubleshoot, and is most commonly implemented in newer networks?
    • A. 

      Bus

    • B. 

      Bush

    • C. 

      Ring

    • D. 

      Star

  • 150. 
    Which term describes the process of adding headers to data as it moves through the layers of the OSI model?
    • A. 

      Demultiplexing

    • B. 

      Encapsulation

    • C. 

      Encoding

    • D. 

      Encryption

    • E. 

      Segmentation

  • 151. 
    Which technique is used to ensure that data from one computer does not collide with data from any other computer in a CSMA/CD network?
    • A. 

      Computers receive a token that allows them to send a message. They then pass the token to the next computer.

    • B. 

      Computers listen to the network for clearance to send data.

    • C. 

      Each computer that is connected to the network transmits data on a different frequency.

    • D. 

      Each time slot on the network is allocated to a different computer. A computer can only transmit in the allocated time slots.

  • 152. 
    Which device enables computers to be attached to a network without segmenting the network?
    • A. 

      Bridge

    • B. 

      Hub

    • C. 

      Router

    • D. 

      Switch

  • 153. 
    Refer to the exhibit. Which type of network cable is shown?
    • A. 

      10BASE5

    • B. 

      10BASE-T

    • C. 

      Category 5 UTP

    • D. 

      Category 6 STP

    • E. 

      Fiber-optic

  • 154. 
    Which type of media is appropriate to use for LAN connectivity in an electrically noisy industrial environment?
    • A. 

      Coaxial

    • B. 

      Fiber-optic

    • C. 

      RF

    • D. 

      UTP

  • 155. 
    Which network topology will allow all devices to continue to communicate with each other should a network cable fail?
    • A. 

      Bus

    • B. 

      Extended star

    • C. 

      Mesh

    • D. 

      Ring

    • E. 

      Star

  • 156. 
    Which Windows XP command displays the route taken by packets crossing an IP network?
    • A. 

      Iproute

    • B. 

      Netview

    • C. 

      Nslookup

    • D. 

      Ping

    • E. 

      Tracert

  • 157. 
    A company is investigating the use of an ISDN service to act as backup for the ASDL service they use to communicate with branch offices. They discover that the ISDN BRI service uses two 64 kb/s B channels. Which function do the B channels perform?
    • A. 

      Perform basic addressing

    • B. 

      Pass control information

    • C. 

      Carry the data stream

    • D. 

      Broadcast timing data

  • 158. 
    Which digital technology provides an upstream speed that is typically less than the downstream speed?
    • A. 

      ADSL

    • B. 

      HDSL

    • C. 

      IDSL

    • D. 

      SDSL

  • 159. 
    Which functionality is normally expected from adware?
    • A. 

      It is installed on the computer by the user.

    • B. 

      It is usually distributed with downloaded software.

    • C. 

      It monitors activity on the computer and sends this information to the organization that launched it.

    • D. 

      It prevents opening of extra windows on the computer without the consent of the user.

  • 160. 
    A company network was subjected to several security attacks after TCP/IP had been installed on the company computers. Analysis has shown that in most of the attacks, attackers used network sniffers to extract user names and passwords of critical accounts on the network. Which type of TCP/IP attack did these attackers deploy?
    • A. 

      Denial of service

    • B. 

      Ping of death

    • C. 

      Replay

    • D. 

      SYN flood

  • 161. 
    Which task is in the scope of responsibilities of a network technician working with security updates and patches?
    • A. 

      Submit a schedule to the manufacturer of when updates should be available

    • B. 

      Developing patches and updates

    • C. 

      Author signature files

    • D. 

      Installing patches and updates

  • 162. 
    Which layer of the OSI model is primarily concerned with accessing the physical media and physical addressing?
    • A. 

      Application

    • B. 

      Data Link

    • C. 

      Network

    • D. 

      Physical

    • E. 

      Presentation

  • 163. 
    Which wireless IEEE standard operates in a radio frequency of 2.4 GHz and supports a maximum bandwidth of 54 Mbps?
    • A. 

      802.11a

    • B. 

      802.11b

    • C. 

      802.11g

    • D. 

      802.11z

  • 164. 
    Which two characteristics describe Ethernet technology? (Choose two.)
    • A. 

      Supported by IEEE 802.3 standards

    • B. 

      Supported by IEEE 802.5 standards

    • C. 

      Typically uses an average of 16 Mb/s for data transfer rates

    • D. 

      Uses a bus logical topology

    • E. 

      Uses a ring topology

  • 165. 
    You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
    • A. 

      Signed drivers prevent physical damage to devices.

    • B. 

      An unsigned driver can cause files to be fragmented as they are processed.

    • C. 

      A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.

    • D. 

      All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.

    • E. 

      A signed driver has been approved by the company that created the device driver.

  • 166. 
    While performing routine maintenance on a computer, a user is cleaning dust and debris from the PC using compressed air. How should the technician hold the can of compressed air to avoid damaging the PC?
    • A. 

      Upside down to avoid blowing the dust upward

    • B. 

      Upright to avoid fluid leakage

    • C. 

      Inside the PC at close distance to the motherboard

    • D. 

      Outside the PC to avoid blowing dust outside the PC

  • 167. 
    Which two components are considered input devices? (Choose two.)
    • A. 

      Printer

    • B. 

      Camera

    • C. 

      Projector

    • D. 

      MIDI interface

    • E. 

      Speaker

  • 168. 
    A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
    • A. 

      Were any recent updates performed?

    • B. 

      Has anyone installed new software in the past two days?

    • C. 

      Are you the only user to use the PC recently?

    • D. 

      What happens when the PC is powered on?

  • 169. 
    How should a floppy disk drive be cleaned?
    • A. 

      Apply a vacuum cleaner to the disk slot.

    • B. 

      Use a drive cleaning kit.

    • C. 

      Spray an isopropyl alcohol based cleaner into the hole provided in the drive.

    • D. 

      Remove heads and clean with a mild detergent.

  • 170. 
    What is the recommended way to clean an optical drive?
    • A. 

      Use compressed air and lint-free cotton swabs.

    • B. 

      Use cotton swabs and denatured alcohol.

    • C. 

      Use a vacuum cleaner.

    • D. 

      Use glass cleaner and a lint-free cloth.

  • 171. 
    What are three reasons to add an additional hard drive to a computer? (Choose three.)
    • A. 

      To store the system swap file

    • B. 

      To implement RAID and provide fault tolerance

    • C. 

      To speed up the Internet download speed

    • D. 

      To install a second operating system

    • E. 

      To decrease the time needed for defragmentation

  • 172. 
    Which three peripherals would be considered output devices? (Choose three.)
    • A. 

      Speaker

    • B. 

      Display monitor

    • C. 

      Keyboard

    • D. 

      Microphone

    • E. 

      Projector

  • 173. 
    Which type of hard drive cable connects drives in a daisy chain series and requires manual termination at each end of the daisy chain to prevent data corruption?
    • A. 

      PATA

    • B. 

      SATA

    • C. 

      SCSI

    • D. 

      USB

  • 174. 
    A technician has installed a new processor for a client in an attempt to improve the performance of an older computer. After installing the processor, the technician is unable to start the system. Which three steps should be taken first to solve the problem? (Choose two.)
    • A. 

      Install new memory.

    • B. 

      Reseat the processor.

    • C. 

      Verify that heat sink fans are connected to the power supply.

    • D. 

      Verify CPU compatibility with the motherboard and BIOS version.

    • E. 

      Flash the CPU instruction set.

  • 175. 
    While troubleshooting a computer, a technician notices that the computer will not boot normally but it can boot into Safe Mode. What is the most likely cause of the problem?
    • A. 

      Hard drive failure

    • B. 

      Video card failure

    • C. 

      A driver

    • D. 

      Corrupt MBR

  • 176. 
    While performing routine maintenance, a user notices that the desk area around the computer is cluttered and dusty. After cleaning the desk area, what action should the user take to clean the computer?
    • A. 

      Vacuum all dust and debris from the computer.

    • B. 

      Remove all dust and debris from the computer using a can of compressed air.

    • C. 

      Clean the internal components of the computer using a non-abrasive spray cleaner and an anti-static sponge.

    • D. 

      Clean the inside of the computer using a lint-free cloth and a pencil to dislodge stuck or embedded debris.

  • 177. 
    When examining hard drive cables, what is the best way to determine if a cable is properly plugged in?
    • A. 

      Shake the cable to determine if function is intermittent.

    • B. 

      Replace the cable with a "known good" cable.

    • C. 

      Unplug the cable and plug the cable in to guarantee connection.

    • D. 

      Reboot the device and look for link lights.

  • 178. 
    A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
    • A. 

      Driver failure

    • B. 

      Hard drive failure

    • C. 

      Memory failure

    • D. 

      Corrupt BIOS

  • 179. 
    A technician has determined that a computer is failing to boot because of a power supply that is not supplying power to the hard drives. What is the correct course of action?
    • A. 

      The technician should attempt to repair the power supply. If the attempt is unsuccessful, the power supply should be thrown in the trash and replaced.

    • B. 

      The technician should attempt to repair the power supply. If the technician is unsuccessful, the power supply should be replaced with a power supply of equal or greater wattage.

    • C. 

      No attempt should be made to repair the power supply. The power supply should be replaced with a power supply of equal or greater wattage.

    • D. 

      Power supplies should always be replaced with components of equal or less wattage to avoid damage to the system from excess power to internal components.

  • 180. 
    When a technician is servicing a laser printer, which two dangers need to be avoided? (Choose two.)
    • A. 

      Mercury poisoning

    • B. 

      Electrical shock

    • C. 

      Chromium ingestion

    • D. 

      Burns

    • E. 

      Lead poisoning

  • 181. 
    The accounting department has received a new laser printer. According to the printer technical specification, the printer complies with the Bluetooth Class 2 specification. What is the maximum distance that any device could be expected to successfully send print jobs?
    • A. 

      3 ft (1 m)

    • B. 

      10 ft (3 m)

    • C. 

      33 ft (10 m)

    • D. 

      100 ft (30 m)

    • E. 

      330 ft (100 m)

  • 182. 
    Refer to the exhibit. Which type of connection is being established between the PDA and the infrared keyboard?
    • A. 

      Visible

    • B. 

      Line-of-sight

    • C. 

      Reflective

    • D. 

      Close proximity

  • 183. 
    Which type of encryption key should be enabled on WPA-compliant devices?
    • A. 

      28-bit

    • B. 

      32-bit

    • C. 

      64-bit

    • D. 

      128-bit

    • E. 

      255-bit

  • 184. 
    A laptop will only work on AC power. What should be done to fix the problem?
    • A. 

      Replace the AC adapter.

    • B. 

      Replace the battery.

    • C. 

      Replace the CPU.

    • D. 

      Replace the laptop.

  • 185. 
    Which two types of batteries should be completely discharged and then fully recharged to remove the charge memory? (Choose two.)
    • A. 

      Li-ion

    • B. 

      Ni-Cad

    • C. 

      Ni-CH

    • D. 

      Ni-Hid

    • E. 

      NiMH

  • 186. 
    The design department recently doubled the RAM capacity in all of the laptops. After the upgrade, the laptop users reported experiencing improved performance. Which operational benefit have the users noticed after the RAM increase?
    • A. 

      The CPU reduces the number of operations by cycle.

    • B. 

      The BIOS can use more RAM for I/O buffer space.

    • C. 

      The CPU is now able to implement throttling.

    • D. 

      The hard disk swap file is read less frequently.

    • E. 

      The hard disk partitions are automatically extended.

  • 187. 
    Which three laptop components should be cleaned during routine maintenance? (Choose three.)
    • A. 

      CPU fan

    • B. 

      Exterior case

    • C. 

      Hard disk

    • D. 

      Cooling vents

    • E. 

      Keyboard

  • 188. 
    Which portable connection provides the user with the possibility of high-speed Internet connectivity?
    • A. 

      Cable

    • B. 

      Cellular

    • C. 

      Dial-up

    • D. 

      DSL

    • E. 

      Mobile LAN

  • 189. 
    Which wireless technology offers a maximum data rate of 540 Mbps?
    • A. 

      802.3a

    • B. 

      802.3n

    • C. 

      802.5

    • D. 

      802.11g

    • E. 

      802.11n

  • 190. 
    Which standard uses a 128-bit key to secure Wi-Fi services?
    • A. 

      IPsec

    • B. 

      MD5

    • C. 

      VPN

    • D. 

      SHA

    • E. 

      WPA

  • 191. 
    Which two sources can be used to determine the amount of currently installed RAM on a computer? (Choose two.)
    • A. 

      Add/Remove Hardware utility

    • B. 

      Administrative Tools utility

    • C. 

      POST screen

    • D. 

      System Properties dialog box

    • E. 

      Windows BIOS wizard

  • 192. 
    Which Windows XP tool keeps track of application errors and security alerts, so that they can be analyzed at a later date?
    • A. 

      Device Manager

    • B. 

      Event Viewer

    • C. 

      MSCONFIG.EXE

    • D. 

      System Properties

  • 193. 
    What are two steps a technician should take before repairing a laptop? (Choose two.)
    • A. 

      Ground to the power supply before opening the laptop cover.

    • B. 

      Backup all data stored on the laptop.

    • C. 

      Check the warranty to see if repairs must be done by an authorized service center.

    • D. 

      Place a piece of tape over the CD laser so it doesn’t damage someone’s eyes when the laptop case is opened.

    • E. 

      Disconnect the battery to insure it is not the problem.

  • 194. 
    When troubleshooting, which two actions are expected to be carried out immediately after resolving any type of failure? (Choose two.)
    • A. 

      Show the client how they alone are responsible for the failure.

    • B. 

      Train the client how to fix the problem themselves.

    • C. 

      Complete all relevant documentation.

    • D. 

      Discuss the results with the customer.

    • E. 

      Present the client with an itemized bill.

  • 195. 
    Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers and one without. Which two names are given to these versions? (Choose two.)
    • A. 

      OEM

    • B. 

      Premium

    • C. 

      Prime

    • D. 

      Retail

    • E. 

      Value

  • 196. 
    Why should care be taken when charging and handling a laptop battery?
    • A. 

      It contains toxic material that can leak if mishandled.

    • B. 

      A laptop battery is delicate and breaks easily.

    • C. 

      Laptop batteries can explode if mishandled or improperly charged.

    • D. 

      It is against the law to mishandle a laptop battery.

  • 197. 
    Which step in the laptop troubleshooting process would a technician check the power connection, make sure all cables are securely attached, and insure that the battery is inserted properly?
    • A. 

      Gathering data from the customer

    • B. 

      Verifying the obvious issues

    • C. 

      Trying quick solutions first

    • D. 

      Gathering data from the customer

    • E. 

      Evaluating the problem and implementing the solution

  • 198. 
    Which IEEE 802.11 standard uses only 5 GHz technology?
    • A. 

      802.11a

    • B. 

      802.11b

    • C. 

      802.11g

    • D. 

      802.11x

  • 199. 
    Which two types of ports can be used to attach an external hard drive to a laptop computer? (Choose two.)
    • A. 

      PC Card Type 1

    • B. 

      PATA

    • C. 

      USB

    • D. 

      Firewire

    • E. 

      Ultra DMA

  • 200. 
    Which two parts, one in a laser printer and one in a dot matrix printer, should be allowed to cool before attempting any repairs? (Choose two.)
    • A. 

      Tractor feed

    • B. 

      Toner cartridge

    • C. 

      Fuser assembly

    • D. 

      Automatic document feeder

    • E. 

      Print head

  • 201. 
    Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
    • A. 

      Printer patches

    • B. 

      BIOS

    • C. 

      Configuration software

    • D. 

      Word processor

    • E. 

      Printer driver

  • 202. 
    Which Windows component allows the Windows operating system to output graphics to a computer screen or print device?
    • A. 

      GDI

    • B. 

      GUI

    • C. 

      MDL

    • D. 

      WPL

    • E. 

      WPS

  • 203. 
    A user reports that whenever he needs to print a document, the print job process is automatically sent to the wrong network printer. Which path should the user follow to resolve this problem in Windows XP?
    • A. 

      Start > System > Printers and Faxes, right-click the printer, and then select Set as Default Printer

    • B. 

      Start > System > Hardware > Printers, right-click the printer, and then select Set as Global Printer

    • C. 

      Start > Printers and Faxes > Set Default Printer, and then select the printer

    • D. 

      Start > Control Panel > Printers and Faxes, right-click the printer, and then select Set as Default Printer

  • 204. 
    A technician is installing a new inkjet printer. The printer has successfully printed test pages. Which task also verifies the functionality of an inkjet printer after installing the printer driver?
    • A. 

      Sending print jobs for at least two minutes to verify the printer speed.

    • B. 

      Configuring the highest resolution before printing to check the printer memory

    • C. 

      Using different types of paper trays for special paper sizes

    • D. 

      Using only new paper sheets to determine any pre-existing problem with the print head

  • 205. 
    Which two methods are often used to connect a lower-cost printer to a Windows XP network? (Choose two.)
    • A. 

      Use a separate print server.

    • B. 

      Download a network-compliant driver.

    • C. 

      Update to a networking firmware.

    • D. 

      Connect to a networked computer and share the printer.

    • E. 

      Install a NIC to the printer.

  • 206. 
    A technician has completed the routine maintenance service for all the printers in the accounting department. Which action helps ensure that the next routine maintenance service is performed at the correct time?
    • A. 

      Reset the printer.

    • B. 

      Print an extended test page.

    • C. 

      Upgrade printer firmware.

    • D. 

      Print the maintenance page.

    • E. 

      Reset the counters.

  • 207. 
    Users working in humid environments notice that documents printed by a laser printer are of poor quality. It is discovered that the printer is unable to attach toner to the paper. What is the most likely cause of the problem?
    • A. 

      The environment damaged the drum.

    • B. 

      The laser printer cartridge was refilled.

    • C. 

      The incorrect type of paper is being used.

    • D. 

      The toner is damp from the humidity and is unable to develop.

    • E. 

      The paper absorbed moisture from the air and is damp.

  • 208. 
    Which two printer parts should be cleaned with a damp cloth? (Choose two.)
    • A. 

      Fuser in laser printers

    • B. 

      Ribbon in dot matrix printers

    • C. 

      Corona wire in laser printers

    • D. 

      Paper-handling machinery in inkjet printers

    • E. 

      Roller surfaces in dot matrix printers

  • 209. 
    As a part of the maintenance process for a laser printer, a technician should remove all the small particles of toner inside the printer. What is the recommended method to perform this task?
    • A. 

      Use a damp cloth.

    • B. 

      Use a cotton ball with isopropyl alcohol.

    • C. 

      Use a vacuum cleaner with HEPA filtration.

    • D. 

      Use a cleaning solution with a toner remover.

    • E. 

      Use a can of compressed air to blow the particles away.

  • 210. 
    Which two items can help extend the life of an inkjet printer? (Choose two.)
    • A. 

      Driver version

    • B. 

      Type of ink

    • C. 

      Type of operating system

    • D. 

      Paper type

    • E. 

      Type of print server

  • 211. 
    Which type of printing option should be implemented to allow a user to change settings for each document sent to the printer?
    • A. 

      Default

    • B. 

      General

    • C. 

      Global

    • D. 

      Per-document

    • E. 

      Pre-script

  • 212. 
    Users in the accounting department are having trouble digitizing documents with a scanner. What should the technician do to resolve the problem?
    • A. 

      Add more RAM to the scanner.

    • B. 

      Change the paper quality.

    • C. 

      Calibrate the scanner.

    • D. 

      Upgrade the scanner firmware.

  • 213. 
    A user reports that all images scanned with the departmental scanner have lines and marks. What should be done first to try to resolve the problem?
    • A. 

      Verify the scanner firmware.

    • B. 

      Disconnect and reconnect the scanner from any source of energy.

    • C. 

      Restore the scanner quality to the original settings.

    • D. 

      Clean the scanner glass and check for scratches.

  • 214. 
    Users from the art department are complaining that the inkjet printer is producing spotty and streaked printouts. What can be recommended to resolve this problem?
    • A. 

      Restore the printer quality to normal setting.

    • B. 

      Replace the print head.

    • C. 

      Check the printer manual for RAM specifications.

    • D. 

      Clean the print head by running the cleaning utility.

  • 215. 
    Which type of port is used for low-speed dot matrix printers?
    • A. 

      Ethernet

    • B. 

      Firewire

    • C. 

      SCSI

    • D. 

      Serial

    • E. 

      Usb