I.T. And Kevin King Visit

1.

Mr. King said that he has been working with computers for 22 years altogether. How many years did he say he has been here at Harper?

A.

3
B.

6
C.

9
D.

12

Correct Answer
D. 12

2.

Which kinds of equipment does Mr. King and other I.T. people fix?

A.

Windows Computers
B.

Macintosh Computers
C.

Printers
D.

Copiers
E.

Telephones
F.

Overhead Projectors
G.

Documents Readers
H.

Door Locks

Correct Answer(s)
A. Windows Computers
B. Macintosh Computers
C. Printers
D. Copiers
E. Telephones
F. Overhead Projectors
G. Documents Readers

Explanation
The Information Technology (I.T.) group at a company--or school--takes care of *everything* that people need to use to work with their computers.

The group at Harper College that takes care of door locks and other physical parts of the building is Maintenance. They work with Custodial (people who keep campus clean and move furniture) and with Roads and Grounds (people who take care of the parts outside of the buildings).

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3.

Mr. King told us that he receives 9,000 tickets (for problems) per month.

A.

True
B.

False

Correct Answer
A. True

Explanation
Each time someone calls the Help Desk, a person answers the telephone and makes a ticket about that person's concern. If the person who answers the telephone can help with (resolve) the problem, it is closed. If that person cannot help--maybe someone has to go see the problem or fix the machine at the place it's at--I.T. follows up.

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4.

I.T. And Kevin King Visit

Mr. King said that he has been working with computers for 22 years altogether. How many years did he say he has been here at Harper?

Which kinds of equipment does Mr. King and other I.T. people fix?

Mr. King told us that he receives 9,000 tickets (for problems) per month.

What did Mr. King say is his favorite part of his job?